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Overland Park, KS

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Bag & Baggage

3.2 (6 reviews)
Open • 11:00 am - 7:00 pm

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Bag & Baggage

Bag & Baggage

4.0(21 reviews)
5.5 mi
•$$

What a great and helpful little store. Bag and Baggage is a really great spot if you're in the…read moremarket for their namesake items and so much more. The shop has a large selection of backpacks, luggage, and important travel goods. It's a great place to grab an outlet converter or something else you'll surely need in a trip. Bag and Baggage also carries some really high quality leather portfolios for note taking, wallets, and other goods. Besides items in stock, Bag and Baggage also does custom luggage name tags. They were able to change the names on three pieces of luggage in a pretty fast fashion. The work looks great and will definitely last. The shop was also considerate enough to put the old tags in a ziploc bag for us to potentially reuse or keep. The workers at Bag and Baggage are also super sweet. They've helped my family out so many times and done such great custom work. They were also very helpful when we forgot a bag in the store and kept it until we could pick it up.

I love these guys. They always take care of me. Recently picked up a new Samsonite on ebay which…read morehad a bit of a zipper issue. Dropped it by, paid the $20 to get it to the front of the line, and picked it up 24 hours later. If you don't realize what a treasure it is to have such a shop nearby, try googling in major cities, much larger than KC, sometime, for luggage repair. You'll come up empty.

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Bag & Baggage - Large selection of Tumi & Briggs & Riley luggage

Large selection of Tumi & Briggs & Riley luggage

Bag & Baggage - Full service repair shop!

Full service repair shop!

Bag & Baggage

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Bag & Baggage

Bag & Baggage

3.8(4 reviews)
5.0 mi

Jam packed with bags, but not always the one I am looking for. Not to worry, they can order any…read morebag and send it back if you don't like it when you see it in person. Even if you do not need a suitcase, if you love to travel.....you need SOMETHING here! Also, are you looking for 5 day underwear? A hiking pee funnel or a makeup bag in 20 hideous graphic prints? They got it! How about a map of Finland, a wallet that attaches to your underwear, a fold up pen or a trash bag poncho? They got you covered there too. If I had to do inventory in that store, I would be a madman, but the employee's are great and very knowledgeable. I whined about not being able to use a $20 off coupon in addition to the 20% off sale and they did it for me.....or they just wanted me to get the hell out of the store. Either way, I am a happy customer!

Seriously disappointing customer service. If you're living in the stone ages with your customer…read moreservice policies, at least be willing to get creative in order to keep your clients happy and coming back. I am a huge supporter or "Buy Local" until crap experiences like this happen from closed minded retailers who refuse to be creative with their vendors in order to provide top-notch service to their customers. When there aren't tons of other choices, local retailers used to get by with this crap, but today that's just not the case. WARNING... if you happen to purchase a bag that turns out to be a real dud on the first trip you take it on, you can kiss your money goodbye, in my case $550.00, because the stated 30-day return policy is null and void if the bag travels even as a carry-on on a single trip. I didn't want to return it, I just wanted to exchange it for a bag that met my needs better of the same value. Unfortunately, I was met with no willingness to get creative such as exchanging the bag and charging me $50.00 to take it back. That way they could sell it to someone looking for a discount. The bag still looks brand new. Instead, I now will no longer do business at Bag & Baggage, I'm sharing my negative experience with the masses in hopes to save others from the same bad experience, and possibly encourage positive change from this retailer. Part of this refusal to provide great customer service is backed by the vendor, in this case, Briggs & Riley. The makers of tough bags, but customer service that begs for a serious uplift.

Bag & Baggage - luggage - Updated October 2026

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