I love these guys. They always take care of me. Recently picked up a new Samsonite on ebay which…read morehad a bit of a zipper issue. Dropped it by, paid the $20 to get it to the front of the line, and picked it up 24 hours later. If you don't realize what a treasure it is to have such a shop nearby, try googling in major cities, much larger than KC, sometime, for luggage repair. You'll come up empty.

What a great and helpful little store. Bag and Baggage is a really great spot if you're in the…read moremarket for their namesake items and so much more. The shop has a large selection of backpacks, luggage, and important travel goods. It's a great place to grab an outlet converter or something else you'll surely need in a trip. Bag and Baggage also carries some really high quality leather portfolios for note taking, wallets, and other goods. Besides items in stock, Bag and Baggage also does custom luggage name tags. They were able to change the names on three pieces of luggage in a pretty fast fashion. The work looks great and will definitely last. The shop was also considerate enough to put the old tags in a ziploc bag for us to potentially reuse or keep. The workers at Bag and Baggage are also super sweet. They've helped my family out so many times and done such great custom work. They were also very helpful when we forgot a bag in the store and kept it until we could pick it up.

Seriously disappointing customer service. If you're living in the stone ages with your customer…read moreservice policies, at least be willing to get creative in order to keep your clients happy and coming back. I am a huge supporter or "Buy Local" until crap experiences like this happen from closed minded retailers who refuse to be creative with their vendors in order to provide top-notch service to their customers. When there aren't tons of other choices, local retailers used to get by with this crap, but today that's just not the case. WARNING... if you happen to purchase a bag that turns out to be a real dud on the first trip you take it on, you can kiss your money goodbye, in my case $550.00, because the stated 30-day return policy is null and void if the bag travels even as a carry-on on a single trip. I didn't want to return it, I just wanted to exchange it for a bag that met my needs better of the same value. Unfortunately, I was met with no willingness to get creative such as exchanging the bag and charging me $50.00 to take it back. That way they could sell it to someone looking for a discount. The bag still looks brand new. Instead, I now will no longer do business at Bag & Baggage, I'm sharing my negative experience with the masses in hopes to save others from the same bad experience, and possibly encourage positive change from this retailer. Part of this refusal to provide great customer service is backed by the vendor, in this case, Briggs & Riley. The makers of tough bags, but customer service that begs for a serious uplift.

This place is, and I cannot stress this enough, FANTASTIC. I truly received the best customer…read moreservice I have ever experienced in my life from MARISSA (all caps because again, i cannot praise this store, and her, enough). Marissa was attentive, patient, accommodating, polite, friendly, easy to talk to, and so incredibly knowledgeable. She asked me tons of questions to truly get a feel for what I needed out of a suitcase and guided me in the exact right direction. I also love that this is a local KC business (which is actually celebrating its 40th year anniversary this weekend)!! The Overland Park location has everything you could ever need as a hardcore traveler, either for work or for pleasure. There are lots of newer "upscale" luggage retailers online, but I hate that i can't actually feel/see/test their products before sinking 400+ dollars into them and this store completely negated that issue for me. They offer the same quality of luggage, at about the same prices, but you can actually get a feel for what you're buying before you invest. Away and Nomatic LOOK nice, but how can you tell if they actually are? After buying from Bag and Baggage, I know 100% without a doubt that i bought a quality piece of luggage that will last, and even if something does go wrong, the store offers all sorts of repair services and other ways to make sure you are taken care of as well as your luggage. Seriously people, this store is AMAZING. Please, if you're in the KC area, consider shopping locally with them. Especially if you're in the market for luggage right now as obviously, Covid has not been great for them and I want them to be around for another 40 years!! I promise you won't regret it! Again, thank you to Bag and Baggage and Marissa for such an outstanding purchasing experience!

Tumi make beautiful and durable bags, luggage, and accessories. I have had several of their…read moreproducts. I stopped by the store today simply to check out what was new. While there, I mentioned that I had a bag that needed a new monogram tag. The sales person immediately offered to create one for me at no charge even though I did not have the bag with me. He was very knowledgeable, helpful, and patient as I asked literally 25 questions. I had not gone in expecting to buy a bag. However, I was so grateful and impressed with the service I receive that I decided to purchase one that I had been looking at online. This level of respectful, relational service is hard to find. If you are searching for a high-end bag, I strongly encourage you to check out the Tumi selection at this particular location.

I fell in love with Tumi bags about two years ago and will continue to be a customer for as long as…read moreI am able. I travel just about weekly for work and normally just have a carry on. They are durable, classic, easy and can pack more than you think if you do it right. I had one minor issue with my carry on, I took it to this store and they fixed it right then and there, no charge, no questions. He actually took it off an unsold bag that was last season so I didn't have to drive back in a week to get my bag. My husband just bought me a Tumi backpack for Christmas, I can tell, without using it yet, that I will adore it. Once again, it looks small but I started putting my work essentials in it and it has so much room without bulging. He had ordered it off the Tumi website and they messed up the monogram, we were going to the plaza for something else so we popped in. The guy was wonderful, he swapped it out quick, made a joke about the bad elves not knowing the right colors and was overall pleasant. They also were having a sale on my carry on style and brought the bigger version out of the back for me if I wanted it, they informed me that prices were going up within a month and this one was on sale and matched my bag. It was a win win, I needed a bigger one for one or two trips a year and they wanted to it out of the store. I recommended going here, they know what they are doing and are pleasant to work with.

I love this place! It's a super clean and they have lots of clothes....lots! There is always a…read moresale going on usually on the weekends and always look for the colored tags that are half off! This is my first stop if I want a new pair of jeans or a purse for a special outing. The home decor is always changing with new items coming in daily, I have found lots of nice items at great prices. It's a consignment shop and they are pretty picky with what they accept and when....which is good! And I'm always surprised how much I have in my account from my consignments! You can always cash out or use the money for your purchases! It's really a great place to shop!!!!

I am conflicted about this place. I like it and hate it at the same time. I have been sporadically…read moregoing to this place for over ten years and visit it each time I come to KC but one thing that has never changed is the staff's customer service. I've personally met the owner and I can see why her staff are the way that they are. Rude, off-putting, never greet you when you come in the door etc. The ONLY great things about this store are the hidden gems, overall prices and $1 rack. I come back each year hoping for a good experience and leave with the same impression but I always find something good off the $1 rack. Thankfully that hasn't changed!

David repaired my leather bag and did excellent work. And what a fair price! He's a very creative…read morethinker with professional results.

From the owner: Specializing in: - Leather Goods Repair…read more- Luggage Repair - Leather - Shoe Repair - Leather Goods - Luggage