Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

My experience could not have been better Was in and out…read morewithin 25 minutes and prescriptions were called in promptly

Steer clear of this place, they care zero about the patient but only about making money! I was seen…read morefor an inflamed nerve in my leg and given a prescription. The medication lasted 9 days after which the pain started to return. I called them on day 13 to have them renew my prescription or get me another that would eliminate my pain. I was told that their policy was they would only prescribe a new medication within 9 days of being seen and I would have to come back and pay another $179 to address my issue. My prescription didn't run out until 9 days passed! They also said my NP who prescribed my medication was off that day and and another attending would not write a script without seeing me first for another $179. What... I guess the other attending couldn't read my file, or even make a phone call to the NP??? This place is nothing but a money grab, forget being cared for like they care about you, it's all about the money!!!!!

Spent the day in ER with my husband having 'severe' head pain. My high ratings are contributed to…read moreour assigned nurse Austin who was a great listener, great communicator, had compassion and was on board with my goals of a clear diagnosis and definitely pain relief. We were there 9-5 but hubster was able to sleep first time in days after arriving home. They took tests, had a cat scan, and the doctor kept trying different meds while consulting with the neurologist who came up with a cocktail of meds. Not all caregivers are the same, as I observed others that day, but we were blessed. Now on to day 2 and hopeful for healing...

I'm still giving Saxony a good rating because overall I would say it is the best hospital I have…read morebeen to but I need to update to share my last experience about 2 weeks ago. First of all, more than once (2-3 times recently probably) something has gone wrong with a lab test and either they forgot to test for part of what they meant to in the first place or it got contaminated and had to be redone. I understand things happening because we live in a world with germs, but having to come back multiple times because they "forgot to do the 'sensitivity' part of a (culture and sensitivity) urine test" is ridiculous. Sometimes it feels like the right hand doesn't know what the left hand is doing. All they need to do is read the order from the doctor to find out what needs to be done, and make sure it all gets done. When I first got there, I was called up to the check-in desk and the process was started to check me in, but they were backed up with patients (the receptionist's words were, "I'm going to go ahead and do your registration out here too because they are swamped back at the windows"--after checking in at the front desk there is usually no wait to go down the hall to the window to register). After standing at the desk for about 5 minutes--maybe more, I'm not sure--I was told to go have a seat in the lab waiting area because the computer was freezing up and they couldn't complete the registration process. They would call me up when it unfroze. After sitting there for another 5 minutes or so, another patient walked over, obviously having been told the same thing, and whispered under her breath, with a roll of her eyes, "hurry up and wait!" :-D After just a few minutes waiting there, I was called back by the tech, after sorting out the confusion as to why I didn't yet have my check-in bracelet or stickers. The tech who took me back obviously wasn't extremely happy to be there (or she was feeling the stress of the front desk) because when she took me down the hall she didn't even verify my name or birthdate for the computer system as they usually do, and she practically threw the specimen cup at me and sent me on my way across the hall, without offering to hold the door or help me carry it (I use forearm crutches to walk, and although I am perfectly capable of carrying things like that the courteous gesture is always appreciated). The second reason I am lowering my rating from this last visit is because of the restroom. Every time I have used the lab restroom for a test, it has been almost spotless--no trash on the floor, clean/dry sink and surrounding area, soap and paper towel dispenser full. This time, however, none of that was true. There was water around the edge of the sink, the paper towel dispenser was empty, so I had to dry my hands on my pants, there was a giant trash bag full of trash sitting ON TOP OF the waste basket, and (this might have been the grossest part--it has happened a few other times) there was a full specimen cup in the metal receptacle when I opened it to put mine in! The lab techs had obviously not checked before I went in to make sure they got everything. I don't know if this had been an extra busy day (I think it was mid-afternoon on a Friday that I was there), if they were understaffed or what, but no one wants to use a restroom in that condition. This was definitely not the best visit I have had here but I love this hospital for other reasons so overall these are not enough reasons to turn me away. I just hope they work on figuring out how to handle really busy days with high volumes of patients.

Doctor Melloh is a five star Doctor in every way, and her staff follows her example. She has been…read moremy provider for over 5 years and I never thought to review her; but great work deserves praise, right?! The office itself is well run and she shares it with other very good Doctors and Nurse Practitioners (I know, because I have seen them as well when she was not available for an appointment); but usually her schedule is accommodating (so, I prefer to see her). Dr. Melloh's staff is great and returns questions within a fair amount of time, and prescription refill requests within 24 hours if it's not scheduled; and the Doctor on call has always dealt with my issues promptly and professionally. Now, that is all the great stuff the Doc has going for her office-wise, as for the good MD herself, she listens intently; she is profoundly willing to work with you (not work ON you, like you're a car needing a tune-up); and, and she cares. You can tell by the way she tries to fix patients like me with ailments that are chronic. She hasn't given up on me and I'm kind of a pain in the yoo-hoo. She's a good doc and I hope she stays my PCP til she stops being one. 5 Stars all the way.

I was referred to Ascension St. Vincent Castleton from Nora Urgent Care due to some chest pain I…read morewas having off and on throughout the day. As soon as I arrived, they checked me in and set me up in an examination room. The nurses and doctors came in and did an EKG on me. I explained my situation to them and filled out the forms. They told me the tests they were going to do on me, and walked me through the process with ease. The nurses were very professional and took very good care of me during my stay at the hospital. I was very impressed with the equipment and technology at the hospital and the tests they did on me. I had never seen anything like it before, but of course, I do not make a habit of being at the hospital on a regular basis. The only thing I did not like was one of the nurses went to fill up my water bottle and would not bring it back to me until I was done with the tests and being discharged. One of the nurses had to hunt down my water bottle for me before I was discharged. I thought this was unprofessional and rude to one of the nurses. Other than that, all the nurses were wonderful and demonstrated great customer service and care to me throughout my stay. As it turned out, the doctor told me it was an after effect from my pleural effusion and told me to take ibuprofen with food every eight hours. It would eventually go away. I'm glad it was nothing serious. The whole stay ended up being four hours from start to finish, which is ridiculous, but typical for an ER visit, but at least I did not have to wait to be checked in and seen by someone. Overall, this is a great hospital with great staff and would come back here for care if I had to go back to the hospital. Hopefully, that day will not come in the near future.

I have been a patient here for six years now. The care is very focused on identifying you issues…read moreand finding treatments that work. My Doctor is pretty busy so I have also been seeing the nurse practitioner here as well. I have been happy with my care here. I think the challenge is that they are so busy I don't think you can get in very easily as a new patient. I also like the only health portal which is tied int Community Hospital. The facility is pretty good and easily accessible to the side of the community hospital property. Yes it's expensive but so is getting a new strut on my car. Healthcare is important and given the amount of overhead and regulations and other things I don't think my visits are out of line with the general medical industry here.

I visit Dr. Madhavi Rao at this location. She educates me when necessary and answers all of my…read morequestions thoroughly. I've been under her care for 11 years. Everyone I have met in this office is really nice from the front desk, to the lab, to the Nurse Practitioners. I will continue going here.

My family member has a provider here, who is great. I have some feedback for the office staff. We…read moredrove over an hour to get to this appointment in Carmel, IN. First, we found that the office had been relocated. My family had not received a call or email to notify that the practice had moved. Luckily, we had given ourselves plenty of time. When we arrived at the new location we were greeted with, "Your appointment has been canceled." The attitude with the office staff was, "And it's actually your fault that you didn't know we had moved or that your appointment had been canceled." I was struck that no one offered a simple apology. We are easy-going folks. We understand that mistakes happen in busy medical office. Please work on your approach to customer service.

Why is it so hard to talk to someone for a simple question? Automated service is of no use because…read morethey don't have the option to speak to someone for a simple question. When you try one of the options they give you and you get a hold of someone, they just pass you off to somebody else that can't answer your question. There's no use in calling a specific office because it's the same number for all the offices. ‍‍. The Dr's and nurses were great but the automated service and office staff are about as useless as crutches on a legless person.