So, this is how Baer Auctions treats its customers!!! Some weeks ago, I bid on an auction they are having through their websites using my login. I've bid on their website many times before with success. So as the auction starts drawing to the close date, I get updates that my auto bid has been increased due to another's bid and in some cases, I've increased my Max bid. Again, all through their website, my login on THEIR website. So, yesterday the auction closed and I get "4" email that I've won 4 of the items I've bid on, WOOHOO! I called this morning and asked if I can come today and pick up the items that I've "won"? Sure. I drive 65+ miles from Pittsburgh to Baer's in Rodgers, Ohio only to be told that the auction that I bid on thru their website was actually thru Proxbid and that I did not win any auction items. Katrina has no explanation other than there was a mix up with their site and Proxbid. As I ask her how is she going to make this right: in walks suction owners, Ken Baer and sister Holly Baer. I explain the situation to them and all he can say is to stammer and say is that I got an email yesterday from brother Wade Baer. I did not! I check my phone for emails from Wade or Baer auctions, nothing. Sister Holly says maybe it went into "spam", we check, nothing! The only emails in my entire system are my updates on bids and "you Won!" emails. I ask brother Ken, "how are you going to make this right?" Again, he stammers and has no answer other than " that auction went through Proxbid. Nowhere on their site did it say "if you wish to bid on these items go to Proxbid of through Proxbid". This company is supposed be professional and has many years doing this! This is not their first rodeo. So, beware when you deal with this auction house. They have no customer service sense! read more