Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

First, let me say that we have been bringing our dog here for years and were quite happy with the…read moreservice, then we had to say goodbye to our dog back in May. We just got a new puppy and were expecting the same level of service. Not sure what happened in the last few months but the receptionist was VERY rude and didn't care about keeping us as a customer. The office manager didn't seem to care about our business either. I never thought we would be treated so poorly at this place given our prior experience but the rudeness of the girl at the front desk with her attitude completely turned us off. Will never be back here again as I don't ant to ever interact with the receptionist here ever again!

I had such a pleasant experience at this vet! I just moved to the area and was really happy to find…read morehelp so quickly, because at the end of the day we all want our fur babies to be okay. The best part is that the first new patient appointment is free, which is awesome and such a nice way to welcome new clients. Dr. David was very knowledgeable and (hopefully) precise in his care, which gave me peace of mind during the visit. I also really liked the flow of the place -- you enter in one area and exit from a different area where you can check out, which makes everything feel smooth and organized. The staff was kind and welcoming, and the whole process was stress-free. If you're reading this, I hope your pets are happy and healthy too!

The practice manager was very kind and let me know about their policies. It sounds like my…read moreexperience was a unique one and they are open to new clients on weekends. I am able to get my dogs meds refilled easily and just a great local clinic.

My dog was referred here due to their ophthalmology department. I drove from the east bay and am…read moreglad I did. 100% better run than pets referral in Berkeley. This will be my go to ER and ophthalmology. --I brought in my dog to the ER. My dog was seen by Dr. Pompeani in the ER. Unsure which eye specialist also treated him. In the ER, Experiences will vary. It's normal. Mine was great.

IF YOU HAVE AN EMERGENCY, GO HERE!!!!…read more I hardly write reviews, let alone one this long, but after everything that happened, I feel like I owe it to this team. My cat, Theodore, suffered a rectal prolapse on a Sunday. It was one of the most terrifying experiences I've ever been through. He was in excruciating pain, vomiting, having diarrhea, yelping, and literally had tissue protruding from his body. I genuinely thought I was going to lose him. Before finding Pet Emergency & Specialty Center of Marin, I called well over ten emergency veterinary hospitals throughout Marin and San Francisco. Every single one either had wait times ranging from hours to over ten hours, couldn't perform surgery for days, or simply didn't have the staff to take another emergency. I was driving from place to place and calling anyone I could think of while watching Theodore continue to suffer. By that point, I felt completely helpless. Pet Emergency & Specialty Center of Marin was the only hospital that could take him almost immediately. Within minutes of arriving, he was being evaluated and prepared for surgery. After spending hours hearing "no," finally hearing someone say they could help was something I'll never forget. What impressed me even more was the quality of care. Every single person I interacted with -- from the reception staff, to the nurses, to the discharge team, to the veterinarian -- was compassionate, patient, knowledgeable, and incredibly communicative. They never made me feel like I was asking too many questions, and they took the time to explain every step of Theodore's care. Theodore had been dealing with a complicated medical situation for months that involved a lot of uncertainty. Their team quickly helped me understand what was happening and what needed to happen next. For the first time in months, I finally felt like I had answers and that Theodore was in the right hands. One thing that really stood out to me was that the care didn't stop when we walked out the door. The follow-up from the doctor and staff has been incredible. Recovering from an emergency like this is overwhelming, but they continued to answer my questions, check in, and make sure Theodore was doing well. I'm happy to say that he's recovering very well, and I'm beyond grateful for everything they've done for both of us. I genuinely cannot thank this team enough. They were there when no one else could be, and I'll never forget that. If your pet is having an emergency, I cannot recommend Pet Emergency & Specialty Center of Marin highly enough. I truly don't know what would have happened if they hadn't been there. The only thing I wish is that they offered primary veterinary care, because after this experience I would enroll Theodore there in a heartbeat. Thank you to everyone at Pet Emergency & Specialty Center of Marin for taking such incredible care of my little boy. I'll always be grateful.

Their service has declined significantly since Dr. Kate left in December 2025. Specifically, they…read morefailed to send a reminder about vaccine due dates for my pet, whom they've seen since birth, resulting in overdue vaccines that they then failed to setup a quick appointment to administer. We went elsewhere to get vaccines caught up, and then they refused to provide my pet's record so that I could complete transferring to another vet. Their costs are higher than VetCo and other nearby vets, so I wouldn't recommend them.

I wish I could give SAAH 10 stars! The entire staff is incredible, so warm and so friendly. They…read morealways find a way to work us into their schedule, are lightening fast with prescriptions and their pricing is more than fair. Dr. Della Bonna and Dr. Anderson have the most incredible bedside manner and are SO sweet with my corgi Bilbo. They treat him like a star and truly love on him like family. We were going to a different vet before SAAH and I'm just so blown away by how much more pleasant SAAH is. I won't go anywhere else.

Dr. Frye is the most kind, patient and compassionate Veterinarian we have ever had. His knowledge…read morecoupled with great communication skills allows us to rest easy knowing that our dogs are in his care. Thank you for always being there when we need you.

Our small Yorkie caught a couple of ticks during the weekend, and we managed to pull most of both…read moreoff. A couple of days later, my wife and I thought our dog caught two more ticks, but the ticks would not come off. We called an emergency veterinary hospital, but the veterinarian technician (vet tech) did not think tick bites were an emergency and advised that we go to a regular veterinary clinic. We quickly found West End Animal Center and obtained a quick appointment. The office staff was extremely friendly. Two large boxers rested behind the counter and enjoyed their extra-large cushions. In the exam room, Dr. Frye quickly showed up instead of the usual vet tech. He explained those two spots were not ticks and advised that we should use the prescription Nexgard instead of our regular K9 Advantix II for tick control. Dr. Frye also advised that our dog can use a blood test after the tick bites. We thought the blood test was an excellent idea and approved it. However, our Yorkie did not think a blood test was an excellent idea. The visit was the first time we saw a blood draw. As Dr. Frye approached with his syringe and inserted it in our Yorkie's leg, our dog quickly snapped and grabbed the syringe with his mouth. Dr. Frye removed his syringe from our dog's mouth and tried again. The second time, again, our dog quickly snapped and grabbed the syringe, but the syringe fell to the floor. Thereupon, Dr. Frye suddenly grabbed, pushed, and held our dog's head to the exam table; leaned toward a drawer for another syringe; and obtained the blood sample. We did not think much of Dr. Frye's abrupt action, as he needed a blood sample. After we left the office, we discussed the visit and particularly Dr. Frye's method in obtaining the blood sample. We concluded that our dog is small, and we believe that Dr. Frye grabbing, pushing, and holding our small dog's head to a table was overly forceful. Distressed, shortly after we got the negative blood test results at home, we did not follow up with a scheduled teeth cleaning, which we postponed and finally canceled. Though the office staff is extremely friendly, we believe that Dr. Frye's abruptness and forcefulness toward our Yorkie during a blood draw was unprofessional and violent. If you have a medium or large dog, you will likely have no problems in this vet clinic as your dog can easily defend itself. However, if you have a small dog, please be careful here.

I was a long time Client of this practice. I took all my dogs here and then it became VCA…read more I continued to bring my dogs. My vet retired, but I stayed with the practice and my dogs saw Dr. Siek. The good of coming here evaporated with 3 specific events: 1. My elderly dog Skippy had a medical emergency and I called to tell them I was bringing him in. They told me that I needed an appointment or I should go to the emergency clinic. My dog was essentially dying in my backseat and I was closer to their office than I was to the emergency clinic so I said I'm coming in. He's been a patient forever & he's coming in to see someone there. So I brought him in and he was indeed dying. As he lay dying in my arms on the floor, waiting for the vet to come in and see him, the assistant staff came in and said brightly I'll just take your credit card now!!! I could not believe the audacity and also rather the cruelty of saying that to someone as they're holding their dying animal, yeah let's not forget you need to pay for his euthanasia. It was disgusting. Someone might argue: They didn't want me to worry about it on my way out. Ok but they could have billed me - they knew where I lived as the saying goes. 2. When my dog Daisy died suddenly and tragically, I emailed Dr. Siek to let her know, as she had treated Daisy for 3 years.+Did I ever receive an email response back expressing any kind of sympathy? No, I never did. Nice. 3. I gave the clinic one last chance when I adopted a cat and brought her in for her first free visit with VCA. I neglected to let them know that she had a coupon from the Humane Society up front - ok my mistake but big deal right? all you have to do is recalibrate the invoice --the front office staff person literally yelled at me on the phone that I had not told them in advance. They say the good you do in the morning can be unraveled at the end of the day; this is exactly my experience with this clinic. Any good experienced was unraveled by these three incidents. Do yourself a favor and find yourself another practice for your beloved pets.

In addition to our almost 8 yrs of happy visits with Dr Siek(she's amazing!)…read more My boy was recently seen by, and had a teeth cleaning, with Dr. Thompson. We could not be happier with the staff and vets at VCA San Rafael!! They all go above and beyond to help with whatever is happening with your pet!!

Many veterinary clinics in the area have been sold to private equity firms or corporations, and…read moreI've noticed that business models have changed. I was happy to receive a referral to San Rafael Animal Hospital, which is still privately owned by a practicing veterinarian. After receiving what I felt was an unreasonable estimate for my small dog's dental cleaning from another clinic, I met with Dr. Archinal and immediately felt comfortable with both him and the entire staff. The estimate was fair and transparent, and I especially appreciated their pricing structure for tooth extractions, which is based on the complexity of the extraction rather than a one-size-fits-all approach. This gave me confidence to move forward with the procedure, and the final cost was very reasonable. My pup tolerated the dental cleaning and extractions well and is doing great. Based on this experience, I'll be moving all of my pets' routine veterinary care to San Rafael Animal Hospital.

WOW! My first time here - What a positive experience! This is truly a long time family owned…read morebusiness with well deserved top reviews. Melissa kindly handles everything at the front desk and office - her Dad, Dr. Archinal has been a vet since 1982, and is calm, kind, and wise. He's seen so much - his very presence is reassuring. I felt like, no matter what my dog was dealing with, this Dr would have experience and can offer meaningful perspective and advice. What I came in for - was 2 small lumps on her that I was afraid would need biopsy and maybe more - he looked at them and said, I don't think they are a problem, you don't need to do anything, just keep an eye on. What a relief - hundreds saved there! And - even more - when I adopted my 80# dog from a large East Bay shelter 3 years ago (she was dropped off as a senior at a night deposit box, with broken off teeth, so we did not know her past) - I took her to UC Davis dental vet dept and was quoted $5-6k to address her situation. That was out of reach for me so I gave up hope on being able to help my dog in that way, but I'd do the best I could to give her the best life in other ways. It was so scary I didn't even want to look in her mouth from then on, and it was hopeless anyway. Dr A calmly apprised her situation, gave me solid simple, do-able, advice about how to care for her teeth and gums from now on - and I got a quote for less than 1/3 of that prior quote to do the dental work she needed! Now, I feel like I can take care of this, finally, 3 years after adopting her. God Bless this honest, down to earth, family clinic that treats their patient animals like family too!

Everything! Great vets ! Kind & caring & competent!…read more Good tech staffers - always patient and loving

We absolutely love our vet! We had a bad experience with our previous vet so we were hesistant and…read morenervous to try somewhere else. Our dog is still semi traumatized and vet-scared and they handle him with love and patience. We have a dog and two cats, so I feel like I am calling them constantly whether for flea meds, shots or the unfortunate random pet incident. From yearly checkups, anesthetic dental work or scary situations they have handled everything with professionalism and kindness. They are always able to get us in quickly and every vet we have seen (they have a few) has been fantastic. For a vet office in marin county I feel they are reasonably priced as well. We will continue to come to them for as long as we are in Marin county.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

West Marin Pet Hospital is the absolute best place you could hope to bring your furry friends…read more Lauren was particularly amazing. I came in early on a Monday morning because of a wound on my little guy without an appointment and she got him him to be seen. They care deeply about pets and I couldn't be more grateful for this place. Go there!

Dr Manchester is an experienced, knowledgeable and very kind veterinarian…read more Her practice is well-run Highly recommended. We have taken our 2 dogs here. Surgery was performed on one(spay). All was professional . Dr Manchester performs veterinary medicine to evidence based standards. Office staff are friendly and effective

Sorry, usually I'm not a negative person, but be prepared to empty out your savings account if you…read morecome there. I made an appt to bring my dog in because he had mucus in his stools and was scratching a lot, they also shaved him, for a total of $700. I live on social security in HUD housing and count my dimes...oh and to have his teeth cleaned I was given an estimate of $3,000...just sayin. P.S. the reason I picked them was because out of all the vets they said they work with anxious dogs and mine is pretty anxious. If you call sedation as "working with anxious" dogs then they're right on the mark. Oh and I asked for a mild sedative to help with grooming and she said to take him to a dog behaviorist! Really? And spend another $700? Right! When pigs fly!!