We use their services. They show up on time every week and leave the yard spotless. Very nice…read morepeople to work with.

Jeremy does excellent thorough work. Our yard is always left completely cleaned. Highly recommend.read more

When we first started using this service it was great. The tech would text when he was on his way,…read morenever missed a day, and always did a great job. Then he got moved to a new area and it went downhill - fast. Nearly every week we had a different tech and they would miss our scheduled days without any notice. I completely understand that we've had a lot of rain and lightning this summer and am fine with rescheduling, but I would never receive a call or text saying they couldn't make it (as their company policy says the tech will do). The worst occasion was when they missed service by 2 days and showed up randomly at 6 pm while we were out. It wasn't even one of their actual employees - it was the employee's husband who the company admitted they have no information/employment records for. They also charged us for the service that day without completing it. I spoke with the manager and had that tech removed from our account and they credited our next service. The final straw was this week's service. The notes in our account say to let us know when they arrive so we can unlock our gate because our dog can undo the latch if it's unlocked. We waited all day and didn't hear from the tech but that night we got a bill for the service. I emailed back the owner and told him the tech didn't show. He responded that the tech did show and completed the service. I went into our backyard and it was clean. I asked the owner to have the tech tell him how they got into our locked yard and to cancel our service because there is no way they could have gotten in without hopping the fence, risking injury to themselves and/or damage to our property. I also told him that his employees no call no show frequently and have sent others to do their work. He emails back saying the gate on the right side has a chain that was unlocked and they walked in, but he'll cancel our service. I responded with pictures showing the gate is on the other side, there isn't a chain, and it's padlocked, therefore his employee must have hopped the fence since there is no other way to get in. The owner never responded or acknowledged any other concerns I had about his employees' behavior. I'm so glad to be done with this completely unprofessional company. I would not hire them again or recommend them to anyone.

Update April 2023. We have decided to give poop 911 a second chance after having a terrible…read moreexperience with trying the company, "the poop happens" and their awful customer service. So far poop 911 has come out twice but each time they've been respectful, communicate when they're on their way, and did a great job cleaning the yard. Yes, the prices are a little high for just poop service but, I care more about getting the job done and good customer service.

Always prompt. Always thorough…read more Affordable. Friendly services. They scoop the poop without giving me any crap.

From the owner: POOP 911 uses eco-friendly and pet-safe products to disinfect and deodorize the yard, further…read morereducing the risk of health hazards. This means that you can have a clean and hygienic yard without compromising the health and safety of your pets or the environment.

Great prices! signed on to their weekly plan! and they were early and got the job done fast! Thank…read moreyou Top Scoop!

From the owner: We are dedicated to providing excellent cleanups for all pets. It is also a MANDATORY practice to…read moredisinfect all equipment after each job to ensure the health of all pets and to avoid the spread of diseases! Customer satisfaction Is what we strive for! We are the #1 solution to your #2 problem! Top Scoop is a dedicated company that prides itself on providing excellent cleanup for your furry friends. Our team is committed to delivering a reliable and trustworthy cleanup service in your community!