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    Back To Basics Chiropractic

    3.5 (4 reviews)

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    13 years ago

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    Elements Massage

    Elements Massage

    3.4(50 reviews)
    0.6 mi
    $$

    So far the therapists have been WONDERFUL. Kad, Brook & Halo. They all have their own special…read morestrengths & talents. The front desk seems flexible with getting me in and on the occasion that I have to cancel, they are easy to work with. Texting is convenient with them as well. Even the manager seems personable. The therapists knowledge of the body is high level but they do not over-step, they know when to refer you to a chiropractor or another professional. The prices are a little high but so far the experience is beneficial.

    First and foremost, this review is more regarding one specific therapist, rather than the location…read moreitself. I USUALLY have an excellent experience here. I scheduled for a two hour massage via their website the night before. I booked with April who I had booked with once previously a long time ago. I didn't care for her demeanor then either but I wrote it off as a fluke and maybe me being oversensitive. Fast forward to today... I check in over 15 minutes early and the receptionist politely relays a request from April to ask me if I would consider reducing my session to a 90 minute instead of the 2 hours that I booked. Reason why? Because she was worried that me getting a 2 hour massage would possibly encroach on the time of her client following me because of the time it takes to transition between clients. WTF?! I replied, "I'd rather not. I requested 2 hours and that's what I'd prefer to receive." The receptionist was 100% understanding and very professional about it. I then remembered my last session with April and decided, "...you know what, I'll just schedule tomorrow with someone else." which I did. The receptionist was extremely polite, professional and very apologetic. I could tell that she was mildly uncomfortable even making the request to begin with. I told her that she should definitely relay my displeasure to April because in my words, "...that sounds like a her problem not a me problem if she can't properly manage her transition time between clients." The receptionist agreed and mentioned that she already intended to let the manager know about the incident. Again, I USUALLY have a great experience at Elements...but I'm 2 for 2 with April for having a less than pleasant experience. I will continue to come to Elements in the valley, but April is definitely a never again...or ANY therapist that requests that I sacrifice time off of a scheduled session due to their own poor time management between clients. THOROUGHLY displeased with her and any other therapist who conducts themselves this way.

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    Back To Basics Chiropractic - chiropractors - Updated May 2026

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