I called during business hours and always reached voice mail. I left two messages and finally received a call back. Since I wasn't sure of the norm, I withheld judgement, assuming the instructors man the phones and teach and are therefore tied up during office hours.
I signed my 3 1/2 year old son up for a trial class and based on rave reviews about the Herndon location, expected a similar experience.
We walked in, and the receptionist was busy eating chips, didn't acknowledge our arrival until I told her we were there for a trial class (that I had signed up for three weeks before). Once she finally found our names in the system, she told me to wait in the reception area until the instructor arrived. This was 3:45pm for a 4pm class. I guess I assumed she would point out the instructor. Nope.
A young man (late 20's/early 30's) walked in and went straight to down the hallway. I assumed he must be an instructor, but since the receptionist didn't point him out, we kept waiting. Five minutes after 4pm, and I asked the receptionist if the instructor had arrived. Again, still eating, she said he had arrived (turns out it was the guy I had seen walk in earlier). I told her I wasn't sure who he was or what he looked like. Could she show us to the class?
She walked us in to the room and proceeded to leave. I wasn't sure ---- do I leave my kid in there or sit in with him?
The instructor (Tuesdays at 4pm - am blanking on his name) seemed nice enough. He knows his stuff, but I could tell he did not have experience in early childhood education. He rushed through everything (young kids need enunciation and repetition), had a VERY difficult time maintaining the class (5 boys ages 3 1/2 - 5), and seemed flustered (it was hot in the room). He was railroaded by one 5 year old ring leader who seemed to instigate the other kids. It's difficult to keep toddlers in check, and often requires stopping and reinforcing rules and time aside if behavior doesn't improve. I felt sorry for the instructor because he may have felt the need, from parents, to ensure their kids walked away with proper instruction. But at this age, the ability to learn how to act in a group setting is probably the bigger lesson. And setting limits allows kids to know the boundaries and have a baseline for compliance. I just think he needs more education in how to manage this age.
Sympathy aside, the thing that concerned me was that the instructor spouted back at the 5 year old (and some of the other kids) in a combative and immature tone, versus authoritative or collaborative. He was more physical with the 5 year old than I think is appropriate. I don't know if my presence there made it worse. I could tell that he had a disdain for the 5 year old boy. It was clear that boy was the oldest of the group and probably acted up in every class. All of this really took away from the ability to focus and learn on what he was teaching.
I frankly didn't know who to talk to afterward. I felt awkward about it, and the receptionist didn't exactly have a welcoming presence. She may be there just making her hourly wage and doesn't care about the customer service piece of this, but she is the initial face of Bach to Rock Mclean, and should be expected to have a little more professional composure (at least not, literally, in the middle of putting a chip in her mouth when people are walking in, and then not greeting folks).
I was REALLY looking forward to bringing my son to classes and getting him enrolled for many years. I was willing to make the drive from South Alexandria. At this rate, I will never return. I'm concerned that the foundation he could gain from the program won't be there because of the inability of the instructor for that particular class (Tuesdays, 4pm in Fall 2012) to manage the class. read more