Bach Medical delivery driver backed into my vehicle and currently working on 3 weeks without any type of communication or resolution for the $5k in damages to our vehicle. Adapt Health has ghosted me. read more

Please remember that it is Bach Medical in name only. It is now owned and operated by an insurance company. That's not bad. We were helped by a knowledgeable sales person and she was very helpful with our purchase. I really like the store to find medical items you can't get many places. read more

The previous reviews of this place are right on the money. I am from AZ where you can buy CPAP supplies in any CVS with the exception of the machine itself which you do need a script for. Unfortunately this is not the case with local CVS stores here. So while here on vacation when the frame for my headgear broke I reached out to Bach Med Supply to see about getting a replacement. The guy who answered the phone informed me with attitude that they would need a script for it, undoubtedly so they could bill the heck out of my insurance company. So I just went on Amazon and ordered a replacement which will be here tomorrow. read more

I was worried by the negative reviews but I needed some items post surgery. I could not have asked for more helpful & knowledgeable employees. Extremely happy with my shopping experience there. read more

If I could give 0 stars I would. When I was released from the hospital they found someone or an organization to completely pay for my cpap machine and mask so it would be paid off. Today they sent me an invoice for 416.90 due Oct 18th. I am not paying for something that was paid for and that they agreed to the arrangements for. I have had issues with them in the past and thought maybe they changed. read more

Well I've been waiting for a order that effects my CPAP for a while now but seems Robert dropped the ball on it and after talking to them today they found out that it hadn't been followed thru on but they will get it today. tI wish I could remember the guy in ordering that I talked to today because he was great and said he will see the part gets out today and to me this week. David read more

I needed a new reclining lift chair. I assumed Bachs' chairs would be superior to local furniture stores but I am totally wrong. Had same problem as others with getting my calls answered so I went in person to see what they had. I was told the chair I wanted would be $1300.00 and if I used medicare the price would increase by over $200 dollars. The sales clerk actually said I would get a better deal if I didn't involve Medicare or an insurance company. Still believing the chair would be wonderful I bought it and had it delivered which was extra. The chair is about a year old and falling apart. DO NOT BUY FROM BACHS! read more

Bach showed up at my parents house with an electric wheelchair without calling. None of us had any idea why it was brought, who requested it and who it was being billed for it. The delivery person didn't have any answers. The office staff just told us not to worry about it. My mom used it twice before she was too weak. It was a waste of time, took up space and sat gathering dust for over 10 months. Then, out of nowhere, they come knocking on the door to pick it up because insurance didn't pay for it. Crappy service when they delivered the hospital bed too! read more

Good people in Springfield (Bach)- so long as you pay CASH. If you EVER have to bill/deal with insurance (Adapt Health) etc you are soooooooo screwed. There are multiple phone numbers and locations. And now Aero...who ever that is, like they aren't confusing enough. You won't believe the stress you'll be under, the multiple claims/charges etc., but hey: what's a few hundred dollars here and there if the claim is incorrect, right? Just don't. Just DON'T. read more

The worst! Now owned by Adapt Health. I asked them to file with insurance, but, as far as I can tell, they never have. I didn't pay them after two bills waiting to see what Insurance would do, so they tagged on a $15.00 late payment fee which is 27% of the bill itself. I will never buy from them again. It's easier and probably cheaper in the long run to buy on Amazon with less hassle. "Health" care by big business. Adapt Health has gobbled up many small local businesses and cares not a whit for it's customers. Terrible local customer service - terrible billing practices! read more

I'm thankful to Jordan the manager and their team at Bach medical supply I give them five stars I had a ramp that was just too heavy that I had purchased is too heavy for my wife and I and they took it back within 10 days no questions asked I really appreciate I'm doing that. I would really highly recommend them for any of your handicap needs read more

Terrible customer service. Went in to order prescription support hose for surgery and was told I would have to pay up front because Medicare didn't cover support hose. I explained I had Federal Blue Cross and Blue Shield as my secondary insurance and they paid anything that Medicare doesn't cover. They refused to verify this with the insurance company and still demanded I pay up front and wait to be reimbursed when "they got paid". I walked out and went to Cox Home Supply where they accepted my insurance. read more

Up until advert health took over they were at least workable. After that, they can not get anything right from equipment (wrong sizes, and wrong parts for the equipment that you bought from them) to HORRIBLE billing (all out sourced from probably India based on accent). I am still getting bills almost a year later. Incompetent! read more

Matt just left our home after installing grab bars in two bathrooms. First class service working with efficiency and skill. A reasonable cost for a prompt response to our needs. I recommend Bach Medical and thanks to Matt for his professionalism. read more

They charge $65 for delivery and pick-up to Nixa plus $2 per mile. This is not charged in Springfield. I think it is completely crazy. I understand that for places 30 plus miles away from Springfield MO. This ends up costing almost $200 more that insurance will not cover. Plus they will not file with insurance you have to do that yourself. That's not customer service that is getting all the money they can because most patients are on Medicare and elderly. Granted some are not. There are other places that offer this not as well known that file insurance for you and deliver and pickup for free anywhere. read more

This business has difficulty answering their phones. It took five calls across 3 days to get them to answer. Once they did, they were rude and acted like I was a waste of time. I was looking for a replacement reservoir for my nebulizer. They had it in stock, but it is not an expensive enough item for me to be worth their while. Still, I went to go buy one. Once I got there, they refused to sell it to me without a prescription. I didn't need the machine, just the mouth kit. But, no. They refused and said I have to have a script. I explained I have the meds, and without the reservoir one cannot use the meds. If they prescribed the med, then the reservoir should be a given since it is the only way to take the medication. Still, NO. So I went home and ordered it online. It was half the price, it is coming to me from Kansas, and there was no required prescription. I only have to wait three days. Bach is only nice to you if you are worth big bucks to them. read more

Have bought supplies from Bach several times since my hospital stay and have always been treated well and quickly. Very good business etich.

When my father had terminal cancer the staff was very helpful getting me the appropriate equipment he needed. They were patient and very understanding. I highly recommend this business. The sales staff is awesome. read more