It was great today to see the beautiful staff. Morgan was…read morethe best hygienist. Kind and caring. Very special person Fell like old home week. Best Dentists in Kennett Square. The family invested in Kennett - what a blessing

My family and I started seeing Dr Carl Jr and his father well over 20 years ago. Since then my…read morethree children have grown into adults with families of their own. I haven't always been a fan of the dentist. My anxiety started at a young age. Yet, Dr Carl and staff welcomed my family and calmed my anxieties. Dr Carl Jr connected with my kids through conversations that consisted of concerts, etc. Posted around the office are pictures of his family and his wife's art. I've recommended this office to others quite often. Years passed and my children have moved on. Life is full of twists and turns. Some friendly faces have gone from the office only to welcome new faces who made the experience just as comfortable. My own life has changed as well as so has everyone elses. Understandable. I'm in management in retail. I've been in the industry for 40 years. I know how important good customer service is in all industries. I know it isn't always easy, but good customer service is a requirement. I recently called the office to make an appointment. It wasn't a routine visit. I had an uncomfortable issue that needed attention within the week. I was refused an appointment because I had an outstanding balance of $50.00. Due to a cancelled appointment that was not canceled within 24 hours. I recall that phone call. I tried twice to cancel the appointment. Their phone kept breaking up. I know this because I immediately called a family member just to verify my connection. I offered to pay the fee when I walked into the office for my appointment. I was denied an appointment until I paid the fee. I was willing to pay the fee over the phone. But I had one question. Why $50.00?? She said it was because in the past 3 years I canceled 3 times. Her delivery was not professional AT ALL! I've been going to that office for well over 20 years. I'm sure it's a lot longer than that. My kids are 37, 35 and 31. As a result of her UNPROFESSIONAL DELIVERY I reacted and told her I'd find another dentist. It's not that I didn't want to pay the $50.00. I had no problem paying it over the phone. It was her UNPROFESSIONAL MANNERISM that is making me look elsewhere for service. I'd like to thank Dr Carl and Staff for going above and beyond! The professionalism, the caring, the concern, the fun conversations, the great impression left on my family..... I wish you and your family all the best! God Bless. And Pam, I hope you have a better day.

I wish I could give a zero!! I called with an emergency but they refused to see my child until…read moreJune!!! My child has two dental insurance and they only will see kids with the one insurance on Friday's!!! I was incredibly insulted!! For a Dental practice that is supposed to be so great with special needs you forgot your manors the second you got on the phone!!! Shame on you!!!

I would have given 0 star if I could!! My son and daughter went there to have routine exam because…read moreI thought that it specializes in children. They went there in 2014 and 2015, the result was no cavities, everything was good. My son had some fillings before he went this practice so I was pretty happy and surprised! Because of insurance, I have to change dentist, and their new dentist showed me the x Ray, my son has 5 cavities and my daughter has 1. With my son, some of his cavities aren't new...they have been there at least 9 months. Chop pediatricians are the employee of Chop so it doesn't matter how many patients they have and they will make the same amount of money. Is it the same case in this practice that's why they didn't fix my kids' cavities?

Steer clear. Terrible inflexible customer service. You'll be asked to make several separate mini…read moreappointments just so you can get charged for additional office visits.

Dr. Copes is the best Pediatric Dentist around, He and his staff are friendly, helpful, and most…read moreimportanly caring. My child has been going here since he was 2. On a couple of occasions we had to get emergency same day appts and we were squeezed in without hesitation. I highly recommend his practice.

Dr. Eric is great. We've really had a good experience with our first pediatric dentist. The office…read moreis clean & kid friendly. Dr. Eric always answers any question, and invites any questions each visit. Always on time as well. My kids love (or certainly don't mind) going to the dentist because of Silly Smiles

If i could leave zero stars i absolutely would. This is not based on the technicians, this is based…read moreon EVERY SINGLE employee that i have had to deal with in terms of billing. I have had to call at least 20 times now regarding a reimbursement check from my insurance company. The first few times i called i was told it would be handled..no check. Then i called and was told there was never a claim put through, and that person was going to handle it..still no check. Then i was told the checks were mailed a month ago..STILL NO CHECK. Most recent i was hung up on because i asked if i could come pick up the check since this is now becoming laughable. I'm now convinced this office of full of lazy individuals who don't give a shit about who is paying THIER PAYCHECKS.

From the owner: Welcome to Chester County Dentistry for Children. Our team is comprised of experts in pediatric…read moredentistry, offering your child the highest quality care in oral health protection and orthodontics. Our office practices care and compassion in everything we do, so your child will enjoy their visit, as well as develop a healthy relationship with dental care. If you're seeking a great dentist for your infant, child, or teen near West Chester, PA, we've got you covered. Book their appointment online today.

I was referred here from my family dentist for my son's dental work. So far my experience has been…read moregreat. The staff is very friendly, polite and well organized. I had several calls initiated by the staff before my visits so that all preparations were in place for our visits. My son's case is a little complicated and the staff is very engaged with all the documents that need to be shared and coordinated with the various dental practices. They even called up a specialist for an emergency consult for me and made the appointment, which was wonderful service. My other kids want to start coming here so I will likely switch their dentist for all of them at their next checkup.

An hour and a half waiting to see a dentist and still waiting. The wait time gets longer and longer…read moreeach time with no help from anyone. No one has an answer for anything.

Took my 2 yr old in because one of his baby teeth looked funny. Dr. Missy got us in the next day!…read moreWhat an incredible office! I didn't want to leave and neither did my kid! Ginormous connect four!!! Anyway... Didn't see how she was going to corral my satan spawn to look in his mouth. She did. She has some kind of kid magic. Amazing! Gave him a quick cleaning, fluoride, and exam. We'll just watch the tooth for now. Then there was a bigger than life "gumball" machine with toys!!! Wow!!!! Best experience ever!

Dr. Missy was great with my kids! They won't have the same fear of the dentist that my generation…read moredoes if pediatric dentists are all like her!

PLEASE DO NOT TAKE YOUR CHILDREN HERE FOR ANYTHING REQUIRING PAIN CONTROL…read more.. My daughter had a big cavity on a molar. My family dentist suggested we see a pediatric dentist for the filling because they're faster with the kids, and he suggested Dr. Katie's office. We went in on Friday 9/19/25. Everything up to the drilling went pretty smoothly, but about 30 seconds into drilling my daughter started shrieking in pain, verbalizing that she was in excruciating pain, writhing and kicking in the chair, ripping off the nitrous mask, begging for mommy to save her, etc. I asked Dr. Katie to stop MULTIPLE times before she finally stopped and her assistants let go of my poor daughter and allowed me to calm her down a bit. My daughter again explained to the doctor that she is experiencing extreme pain over and over. I explained to Dr. Katie that I have an extremely high tolerance for and type of numbing or anesthesia and maybe my daughter does too, can we please give her more lidocaine? She acted completely annoyed and responded with, "she is DEFINITELY numb but if it makes you feel better we can give her more". She said my daughter was only freaking out "because of the vibration of the drill". She stated both of those things twice more before I had to say for a third time that in order to proceed my daughter needed more medication. She didn't even give the lidocaine time to kick in after giving it before insisting on continuing to drill as she "only had one small spot left to do" which was also a lie, she drilled for another 2 minutes while my daughter was held down and screaming before stating that she was done. I have only had one cavity in my life, as an adult, and wasn't sure if this was a normal occurrence for a child this age. After asking on a Delaware Moms group on Facebook, it appears what she experienced is not normal AT ALL and that Dr. Katie has done this to other children. She should have felt no pain at all. What I do know for certain as a nurse who works in the operating setting is what sufficient pain control looks like, and what she gave my daughter was trauma- no compassion and certainly not adequate pain control. A pediatric dentist is trained to perform these procedures WITHOUT causing lifetime trauma and Dr. Katie certainly did not provide any of those things. My daughter has repeatedly verbalized to me in the 18 hours since we left the office how much pain she was experiencing and that it was not just the vibration. I know as her mama that she knows the difference between pain and vibration. I have been up all night long in over this entire situation, I can't stop picturing what happened to my poor child. I dislike leaving bad reviews but I don't ever want another child to have an experience like my daughter did. I'm not sure we will ever get her back in a dental office without absolute distress and PTSD.

These people are the most unfriendly group I have ever met in a healthcare office!! They first…read moresaid they take my insurance and then after the appointments said they did not and billed me nearly $1,000!!! And, then they were mean about it!! Horrible, horrible experience!! I have never had an issue at a dentist before...until now. Find another office!!! There are many.

I love this office. My daughter has the best care from all the staff! The dentists are the best…read morepediatric specialist in the area.

After several attempts to find a fun and kid friendly pediatric dentist, we are happy to have found…read moreDr.Laura. We have been with them for a year, and every visit is as pleasant as the first one. Our daughter has had several issues, with dentists and her teeth, but Dr.Laura has went to great lengths to make sure we have no more issues! And, the phone calls and notes we got from her after our visit and surgery meant so much to our daughter as well as to us. Definitely recommend to everyone!!!

Dr Rob is a godsend. My 6 year old daughter has clinically diagnosed anxiety that can be quite…read moresevere. She previously had to be placed under general anesthesia and intubated in the hospital setting to have 4 crowns placed. When she needed a tooth pulled that abscessed after trauma, our gen dmd recommended finding someone nitrous-capable because her anxiety and breakdowns prevented even the simplest routine care. We heard of Dr Rob via word of mouth and I made the appointment. He was amazing. This man just knows how to talk to children, the type with a natural talent. Within three seconds of walking into the room he established a report with my child and she trusted him... I mean from tears to smiles within moments. I was so relieved. I'm pretty sure he would have been successful even without the nitrous. In any which case, she left so happy. When she required yet another appointment to replace one of the crowns previously placed under GA, she walked right into his office with no hesitation. It was, again, a wonderfully positive experience for her. His office is the only healthcare setting she doesn't get nervous in. He's also fairly easy to get an appointment with. Typically they'd schedule me pretty far out and I would ask to call if there were any sooner availability. To my shock, this office actually does call when there's cancellations! Both times, I received a call back and was seen within the week. So don't be deterred if you get scheduled out. Just make the appointment and wait for the call.

My mentally-challenged cousin was a patient of Dr. Dale Collins for over 30 years. When Dr. Dale…read moreretired, he had my cousin seen by his son, Dr. Rob, knowing that he would transfer his care to him. Recently, when I tried to make an appointment with Dr. Rob, since Dr. Dale had retired, I was told - again after a 30-year history - that I would need to find him another dentist, that Dr. Rob only does "pediatric" dentistry. Now, try to find a dentist for a 70-year-old mentally-challenged man who has known the Collins practice for that long. I could not begin to completely convey my disappointment and astonishment that this "professional," Dr. Rob, has proven himself to be. His father must hang his head in shame.