Mid May I contacted Baby Safe Homes franchise located in Arizona to assist me in finding a baby/pet gate for my spiral staircase. I followed up with the local AZ franchise owner several times, but I could not get them to reach back to me. I finally contacted the franchise's parent company in order to get a response from the AZ rep. I received a very nice response at that time from the parent company telling me they were sorry and that they would assist me in any way possible. Because of my emailing the parent company the local AZ rep finally reached back to me. At that time I sent the AZ rep photos of what I needed with a detailed description. Again, I had to follow up numerous times with the AZ rep...when I finally got the AZ franchise owner on the phone he explained to me he had seen the photos, but could not find them and that he had been so very busy with his life, kids being out of school, sporting events, work, etc... I understand people get busy and have personal lives, but I need a service done in my home, hence isn't that why they are in business and he is a franchise owner??!! I had to resend the photos and detailed description, I finally felt we might possibly be on the right track...he told me he was going to order the gate last week and install it the latter part of this week. Again, I had to follow up with him this week asking him when he would be coming to my home to install the gate. At that time he informed me that he had not even ordered the gate as of yet, again telling me how busy he was with his life, kids and work...well you can understand my being upset!! Again, I felt the need to reach back to the parent company informing them that their AZ rep wasn't doing the things he had said he would do and is not representing their company in a positive light! I received a response back this time from the AZ rep himself these are his words "Hello, I apologize that you may be unhappy with my response time and/or follow through. At this time, I recommend that you proceed in another direction with having your work performed. Thank you!" As you can imagine I am outraged!! I cannot believe the franchise's parent company would allow one of their franchise owners to tarnish their reputation so easily without responding back to me themselves, especially because it was my second complaint!! Instead they let the AZ rep do it and tell me to find another company to work with!! This is the most unprofessional company I believe I've ever worked with and I've worked with hundreds of fortune 500 companies being that I lived in Manhattan for 20+ years and then worked with numerous companies outside of Manhattan for another 15+ years. I am not the kind of person that writes bad reviews, as I have never written a bad review about any company, but I feel the need to speak out now! I am a frustrated consumer who is tired of companies who have no customer service employees in place!! And I am still in need of a spiral staircase baby/pet gate...
I'd like to turn this review into something positive...If any of you know of a company who does what I am looking for please send them my way. After three weeks of waiting patiently I am all for working with a professional company who stands by their word to protect my 2 1/2 year old grandchild and my pet ;-) read more