Viera Diagnostic Center is the best! I am very claustrophobic so having to do MRI's isn't a…read morefavorite thing for me so I was able to talk my doctor into a cat scan and their machine is like no other machine l've seen before in a diagnostic center. It's short and I'm able to see out of the opening so l am good to go! The tech is super nice and made me teel very comfortable. The receptionist was nice and welcoming. Setting an appointment was easy and they are very accommodating to my schedule. Thank you all so much for a flawless visit.

Referral process: They declined our referral stating that the provider did not have the proper…read morecredentials---they didn't bother to call the provider and try to help. They sent us home. Numerous new referrals were sent via fax and Viera Diagnostic claimed they did not receive any of them when we called to follow-up. We asked if they would let us know when they received the referral and they stated that we would just need to keep calling to see if they received it. Eventually, I had to call the provider and receive a new printed copy through their portal to physically provide Viera Diagnostics. That should've been a sign! That whole debacle delayed us getting the x-ray. The appointment: The x-ray tech was kind and professional. Results: Results were never provided to my son's doctor. The x-ray was needed in a timely manner to make treatment decisions. At the appointment, they said it'd be 2-3 days. I never heard from them so figured they had sent results to the referring doctor, which is typically standard protocol (unless the patient or family is advised otherwise). Over a week later, I didn't hear anything from my doctor and when I called Viera Diagnostic Center to follow-up, I was told it'd be sent immediately (no apology or explanation was provided for the delay). However, nothing happened as our doctor still never received the images. Following a 2nd call and a request to speak with the manager, the results were suddenly received by our doctor. At this point, the x-ray was completed 1 day shy of 2 weeks ago. The results were simply an interpretation that sounded minimal---NO IMAGES for the referring doctor to review!! The manager never called me either. There is also no portal for the patient to access images. For a very simple x-ray, this process caused me a lot of stress!

Go someplace else to get your needs met. Waited over 4 months for the machine to get repaired…read more Can't ever get Karen in billing to return a simple phone call.

I have called their office several times during business hours but they don't pick up the phone…read more Their message states they answer the phone M - F from 8 til 4. However, the office is closed at noon on Fridays so how can they answer the phone til 4? In addition, one of the times I actually did get ahold of them, Leanne at the front desk said she would check on a scan I asked if they did and she said she would call me back the very next day. NADA! So, I followed up the day after that and here we go again not answering the phone. Glad I read the reviews before actually booking here. I read where they take longer than reasonable to read studies and my Dr. needs a fairly quick turnaround time. Ironically, before booking, they said their machine was being repaired. A lof of other reviews mentioned the same. :-\

When you get grumpy older people who work the front registration you get what you get when you walk…read morein. Walked in 25 mins early for my appt. New patient and all. Anticipated the new pt paperwork. There was quite a few pages. But the older lady look like she was ready for her lunch break. My appt was at 1220. Walked in around 1155. She even mentioned that I was early. Which I responded back with I was asked to come early. Like the reminders say that. Didn't like the attitude. Didn't appreciate it. Get called to the back by a tech. She also wasn't pleasant. Again, a little older. Definitely look like she wasn't having it either. I needed an MRI w/contrast. We went into the locker room area, she was running through the stuff I can't have on or whatever. Did all that. Then I go sit and wait for her to insert an IV line for contrast. Asks which arm and I give her my right. She couldn't get it. 4 pokes later I was fed up. I had to ask for someone else to come do it, I was tired of being the pin cushion. She huffed loud and asked the guy with the long hair to come do it. I gave him my other arm and BAM! First try and gets it. He wasn't any more pleasant but honestly by that point I was fed up. The only good thing here is that before I laid down fully for the MRI. I was asked what music I wanted to listen to and surely enough she at least pulled through for me for that. I'll try another place if I need to get anything done the next time. This place is not it.

They have had issues in the past with MRI equipment that was down and I have had imaging studies…read morethat were postponed because of it, and I was not happy about that. However, my latest visit to them was five stars. I needed a complicated MRI for a rare illness and I came in toting a protocol that would need to be used to find my tumor. The supervising tech seemed very on top of what they would be able to do, and suggested that they add one more series of images to the protocol ("we can go one better"). They also have a neuroradiologist who is outstanding, Dr. Hartker. He found a small but significant brain tumor that was missed at a major university medical center. So, in summary, if you have anything going on in your brain, I think they do a great job. Also, they are very efficient about producing and sending CD's. One thing I have not paid attention to for all of my medical life is the quality of imaging that is produced, and also, the skill of the radiologist. If I have a tumor and it's not found, no one is going to treat it. I really do need to pay attention to the training and skill of my radiologist, and now I do.

The front desk was so pleasant and helpful. The technicians were kind and comforting thru…read moreprocedures. Test results extremely fast. Very clean and roomy I will never go to another for my tests!

I was in a accident a few weeks ago, and I seen my Dr again today, she was concerned about the…read morebruising on inside of my knee, her office called UTI in Melbourne and told them they were concerned about a blood clot. UTI fit me in for imaging a few hours later. Jennifer at the front desk could tell I was a little confused and she helped me so much, she actually filled out my information. The Ultra Sound tech, took me right back and helped me on the table and explained everything she was doing. I was bruised pretty bad, and she was so gentle and kind to me. I hope UTI will let their employees what an asset they are to UTI. I would highly recommend this Imaging facility.

So when I first got there, it was my first time getting a ultrasound done or whatever and I had…read moregrabbed my phone out my bag and I was about to lay down some white lady snatches my phone out my hand, then says oh there's three signs in here I can't record then proceed to do everything in our appointment and she only printed me out two ultrasound pictures. I just think that they're not welcoming at all and that she was being very rude to me. I didn't even know that I couldn't record and she's just snatches my belongings out my hands. She told me to come back for my 20 week ultrasound but baby I ain't coming back.

I am so glad I never have to visit this office again…read more I had two ultrasounds performed by the same technician here. She was unprofessional during both visits, watching news on the TV with the sound turned up and talking to me about politics during my scans. It seemed like she paid much more attention to the TV than my ultrasound. I've had several ultrasounds at other facilities and the technicians never talk to me during the scan except to give me instructions, because they are focused on doing a good job. This tech kept telling me during the ultrasounds she didn't see anything and that I didn't have anything, when that is not her job--she should leave that to the radiologist or my doctor. Recently I started seeing a new doctor, she informed me that I will need to get these ultrasounds redone because they were clearly incomplete and poorly done. Additionally, the office staff is disorganized and unhelpful. I called dozens of times throughout the week when trying to schedule my appointments, and they never answered the phone or returned a voicemail. I noticed every time I was in their waiting room, I never heard a phone ring so I know I'm not the only patient who has had these problems. I let this lack of service slide at the time because they were one of the only options available to me with my old insurance and because I thought I was at least getting the scans I needed done. Now that I know what a bad job they did with my scans, I felt like I needed to write a review so that people considering this office might consider putting their trust in a better facility.

We got amazing pictures of our baby boy at 22 weeks. He wasn't very cooperative and had his hands…read morein his face but they were patient and determined to capture a great image. The patience paid off and we got great photos! Very happy

From the owner: Diagnostic Testing Facility, 3D / 4D, Health Screenings, Diagnostic OB/GYN, Diagnostic Cardiac,…read moreDiagnostic Vascular, Diagnostic Abdomen, Registered Sonographers, Ultrasound

The staff and service here are wonderful. They are patient and very accommodating. Highly recommend.read more

It was the best experience I ever had with MRI's. I live in Rhode Island, but had to go to Florida…read moreand I was told they had a stand up MRI. Wasn't bad it was only 20 minutes from where we were staying From the receptionist to the MRI clinicians, everyone was so nice and friendly. I recommend stand-up MRI to anyone that has claustrophobic fears. I wish they had these in Rhode Island. It's time for our state to catch up in Medical technology.

My wife had an appointment here this afternoon and I was impressed by the professionalism of the…read morestaff and doctor. I was entertained by the kids playing in the waiting area. Then enjoyed a conversation with one of the parents. The receptionist knew the patients and kept them informed as to the punctuality of the doctor being late due to a traffic accident. The facility was clean, comfortable and professional. We drove for 55 minutes to get there, but it was a great little drive. To a professional facility. Dr. Ainsley is awesome.

As an adoptee, I have struggled most of my adult life with not knowing my medical background. I had…read morea breast thermography scan with Katie Ainsley a couple of months ago. It was the best, most uninvasive procedure I've ever had. I felt totally comfortable and I didn't have to endure the discomfort and downright pain of a mammogram. I have decided to have a full body scan in October when Katie returns to Brawley.

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!