Very disappointed in Ron and the people he outsourced our travel oversight to in Argentina.
1. About one month before the trip, Ron told us that the remaining balance of thousands of dollars should be brought to Argentina and used to directly pay our tour guide. This is despite the fact that we had a contract that specifically stated that final payment could be credit card , venmo, or check. We told him we were uncomfortable bringing that much cash to a foreign country. He reluctantly gave in and accepted payment.
2. There was a strike with aerolineus while we were there. We were alerted by Paula, who was our go to person in Buenos Aires. She told us to call the airline and change our flight. Although This was great advice, it wasn't practical. We tried and tried but were unable to accomplish anything due to the language barrier and other factors. The concierge in our hotel rescued us and did it with us. He told us that there was no way we could have done this in our own. Paula should have helped. She could have come to our hotel and did what the concierge did. Or, speak to the concierge and set us up. She didn't even bother.
3. We were booked for the asado tour. Instead of telling us about the strike the night before or in the am, paula told us at 11:15am while the tour pick up was noon. Because we had to deal with that, we missed over one hour of the tour.
4. They booked us a room in calafate with no air conditioning. When i questioned this, ron told me most hotels don't have air conditioning in this area. This hotel had many rooms that had air conditioning. Just not ours!
5. We arrived in calafate with no directions or contact person. We wandered around airport looking for someone with our name card. When we didn't see anyone, we contacted paula. Then, we found the company. If she had told us the name of the company in advance, that issue would have been avoided.
6. We were treated as if we are demanding. What??? We didnt ask for much. A room with a/c, a contact person when we are arriving in a city in an airport, ??
We had a wonderful vacation and love Argentina. Just can't recommend b2. read more