If I could give negative stars I would. This company is complete and utter garbage. We've lived in a house with a septic for 5 years and have used a few different companies to pump our tank depending on their availability. We used this company a month ago to empty our tank and their employee did not put the cap back on after pumping. We usually need to pump our tank once or twice a year. It's been a month and it's already full again because the cap was left off and rainwater and leaves have filled it back up. We discovered all of this on Christmas Eve and I called and left a message. We left our house to stay with family so we could shower and go to the bathroom and decided to call them again the day after Christmas so they could enjoy time with their family. We called today to have them come out and fix their mistake and the women who owns the company was incredibly rude. She has refused to waive the fee for the pumping, claims that the amount of rain we've had this past month is the cause including that my system is older and the drain fields are inefficient. Except this isn't the most rain we've ever gotten (anyone remember hurricane Matthew?), my drain fields have never caused our tank to fill up in less than a month, and the age of the system doesn't matter if the system still works. It was absolutely because of their carelessness and now my family gets to pay an exorbitant fee for their mistake. I will never use this company again and I will make sure to let everyone know that they don't take responsibility for their mistakes. Buyer beware. This is not a reflection on the tech but on the company and how they handle mistakes. After we called CS Hines, there was a clog in the pipe because the cap was left off. read more

B Ray Hines - Septic Services Near Me - Chesapeake, Virginia