We discovered the coupling on our well pump had broken at 11AM causing water to fill the front…read moreyard. When I called Purvis Well Services, Chris Purvis immediately answered the phone and added us to his schedule for the day. The repair team was onsite within 2 hours. While onsite, Megan and Wes discovered another problem with our tank and just 3 hours after initiating the call, both issues were resolved and we had water once again. Megan and Wes were polite and professional and did a wonderful job explaining things and jumping right in to complete the work. Thank you, Chris, Megan and Wes for addressing our concern with the same sense of urgency we felt and for doing it with kindness and care.

We lost all water on Xmas morning. Not really expecting to get ahold of anyone on Xmas, started…read morecalling around. Mr. Purvis called back within 45 min of me leaving a message and asked me to walk him through my problem. I had a sink hole that had formed around the well head that went down 65 feet and thought that was going to be my problem. Over the phone, Mr. Purvis walked me through checking the pressure switch and that turned out to be the problem. he talked me though a temporary fix until he could get out the next day and we got water back. the next morning, Mr. Purvis showed up first thing in the morning with his daughter, Megan. While Megan changed out the pressure switch, he took a look at the sink hole and gave me instructions on how to fix it and the supplies I would need to do so. Mr. Purvis and Megan were fantastic. Not only were they fast and efficient, they were honest and quick to respond, even on a day when no one works like Xmas. Highest recommendations.

Matt and Will were very knowledgeable, they provided several options to fix my issue and executed…read morethe repairs flawlessly. Responded very quickly. I highly recommend Christian and Pugh.

They were out the next day! (I called at like 4:30pm on a Friday) Matt came out diagnosed our issue…read moreand was able to repair on the spot! Worked a payment plan to fit our budget and was courteous and efficient. This company will come highly recommended in my book!

We were getting a small flood around our well head. They came and found the leak, had to dig a…read moredecent size hole. Fixe and done. Very professional and arrived as scheduled.

Maupin well service was recommended to me on Nextdoor. We were told by another contractor a couple…read moreof years ago that our well was no good. He charged $140 for the service. We didn't have the money then to get a new well. This fall we decided to get a new well. Called and spoke to Mr. Maupin about an estimate for a new well and set up somewhat of a time (they said they would let me know) to come out. We were just called the other day and were told they were on their way. Mr. Maupin had told my husband that they would check the well. Within an hour they had water coming out of the well. They would have to come back to find the well and then proceed after that. They charged $675 to come out. I was told by one of the sons that the visit was $225 and the hour work or less was $450. I couldn't believe it was that much. No mention of what a service call cost or the service. Just that it is what it costs. I asked to talk to their dad and during this conversation he said, "Well what is it worth to you". I told him that a heads up on a service call charge and service would have been appreciated. My husband asked when they could come back to finish. I wasn't onboard with that. He has Parkinson's so sometimes he doesn't think clearly. They said this week but would not give an estimate. I didn't want them to do the work and it is now Thursday and we haven't heard from them. We hired someone else on Monday. Maupin is a major ripoff and their business practices are criminal. Do not use Maupin unless you want to be ripped off.

I've recently had a BAD experience with another (WELL KNOWN) plumbing company that I had snake a…read moreclogged sink which took only 40 minutes* to fix (I did the math and it worked out to be *$509.45 per hour!!!)... :^( But today I had first hand experience with Bert's Well & Pump Service! And my conclusion can be summed up in these SIX WORDS: HIGH QUALITY - LOW COST - FAST SERVICE!!! :^) Very truly yours, D. R.

My lessons from the failure of the well drilling project with this contractor are:…read more(1) The agreement: the contractor asked me to sign at the beginning of the project, which is 100% favorable to the contractor and the dry borehole cost is much higher than other contractors. Since the office lady told me they would try their best to help me in the project and I wanted to give some business opportunity to this local contractor, I agreed to do the project with concerns. (2) No walk-through onsite: I asked many times to have a walk-through to determine the location of the borehole and get hydrogeological data from related website, they said they were so busy everyday with urgent pump repairs. Finally they picked a spot at the front yard for the convenience of their drilling truck. I questioned the spot and the lady replied it's the only spot the Health Department allowed which was not the case. (3) Little information provided during the project. Since it was a not a small project, I asked them to give me introduction on how they do the work, some brochures of the pump, pressure tank and piping, and videos on how they do the work on website. I got a pump picture only without any specification. The company website they asked to me check has no more than structure of website. I understand the risk of well drilling with dry pockets, but the way they used didn't do any help to reduce the risk. The only thing was their financial benefit was protected to maximum, and left a buried dry borehole, damaged grass at front yard and mud dumped at backyard for me.

Excellent job. From start to finish we were pleased with the well and sprinkler system that Mr…read more Hawley installed. During the worst heat of late June and July he worked diligently to complete the job. It has been over a month since he finished and everything is perfect. He took care in the yard as if it was his own. We are lucky to have a business like this in Portsmouth. I would recommend him to my friends!!

I was given his number from home advisers. He came out to look at the pump that was thought to…read morehave a leak. He advised before he could start the pump up had to replace parts. He claim he could not start it unless he did that. I was able to start it with that new part. Then he advise before he would look for leak he would have to replace all the plumbing under the house. He refuse to do any trouble shooting unless I allowed to replace all the plumbing first. I had a real professional come out and they found the leak which was not under the house. The bill was over 200.00 for him to do NOTHING.

From the first phone call to completion C&G handled the well issue completely. They came out the…read moresame day, which is so unusual for a company to be able to do, they troubleshooted the issue fixed the problem and explained what happened. They also told me what to do in the future to keep it from happening. Christy was highly professional and followed the job all the way to the end to ensure everything was taken care of. It's really hard to find a great company and this is one of them. I will never use anybody else. They were prompt and accommodating, and their price was fair for the work done. I love it when a plan comes together. Thank you C&G!!!!

Been a homeowner here in Virginia Beach all my life. I have a water-to-air heat pump that is giving…read moreme issues. I was able to call C&G Well Drilling on the phone and they immediately returned my call and explained the problem. So knowledgeable with Return and Supply Wells. They helped me so much I didn't even need a service call. Next time you need assistance with Well Drilling or geothermal heat system call them you won't be disappointed!

They are great very good service. 100 yrs in business. Great people and good equipment. Recommend…read morevery highly. They have done several wells for me.

Unfortunately there is no pride in workmanship any longer. The well to our new house pumps the…read moreminimum required and reeks like sulfur. When we had Mr Brown out to the property he said he did the minimum required so sad too bad. So at 3GPM we cannot run two things at once, no doing dishes and flushing the toilet at once. No washing clothes and filling a kettle to boil pasta in. The workmanship is piss poor at best.