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    17 years ago

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    Margaret Street Surgery

    Margaret Street Surgery

    4.0(2 reviews)
    107.8 km

    Margaret street surgery is a well established surgery with a friendly feel to it. The surgery has a…read morecar park but it fills up very quickly. The surgery itself is always clean and well presented. The receptionists are always helpful and the doctors (for the most part) are excellent and will take the time to listen carefully to your complaints. It can take time to get an appointment here and also getting through on the phone lines when making emergency appointments can be difficult but overall I have no complaints on their service.

    If there was a zero I would give this practice a zero rating. Its not one I use personaly nor…read morewould I choose to if I lived in the area however but both my elderly parents sadly were users and both were badly let down in a number of ways. On a general level car parking is not good; trying to get through on the phones is hard work, getting a timely appt does not happen. On specifics they will not do home visits, my mother has been ill for some years now and has no transport of her own yet she has been expected to make her own way to the practice rather than a doctor coming out to her. On all occasions during this time every request for a doctor to visit her has been declined the last occasion she made her own way (walked) to be sen by a nurse practitioner who told her to go home and take some tablets. That night she used her lifeline to get an ambulance who rushed her to hospital where they diagnosed double pneumonia. Following her discharge no attempt was made by her practice to check on her well being despite them being sent the notes from the hospital which would have detailed the issues she had. Sadly a few weeks later she again called an ambulance and was taken to hospital where they found that the double demoniac had returned. Had her GP/practice taken any interest in her after the first discharge they might have been able to prevent the re-occurrence, needles to say again after the second discharge no contact was made. Having moved from the area the difference in the support provided by her new practice is immense, despite having only joined the new practice a week or so previously when they were called re her condition they came out the same day and did a further visit the following day and arranged for a physio to visit her to help with her condition which they did within two days and are continuing to support her. Needles to say nothing like this was provided by her previous practice One could question the work ethics of this surgery but this should be left to the professionals who I assume carry out reviews periodically to ensure that NHS money is being well spent and that they are delivering a good service. As a user albeit by proxy I would strongly suggest that they do need to be looked at

    Fishponds Family Practice - photo from website

    Fishponds Family Practice

    4.0(2 reviews)
    61.8 km

    The Fishponds Primary Care Centre has three businesses in one - the Fishponds Family Practice which…read morehas Dr Anstey and Partners (on the left as you walk in), the Beechwood Medical Practice (on the right as you walk in) and also a Primary Care centre (to the right in front of you as you walk in) which handles things like pregnant ladies, jabs and they have a chiropodist as well. I am registered with the Fishponds Family Practice, and they are a very good GP set up. With several doctors on at once, I don't mind seeing different doctors each time but it can be arranged to see the same doctor every time if you prefer. It is easier to get an appointment online - you have to register with the practice and apply for an online account which can take a few weeks, but once up and running it is simple - you can even book an appointment over the week which you can't do by phone.

    I've been part of Fishponds Family practice for around seven years now and have used their services…read morethrough the birth of my first son. I have always found the staff to be really friendly and helpful and the service I have received has been of a high standard as I would expect from the NHS. The midwife I had during my pregnancy was fantastic and always a call a way when I needed her. My only complaint about the service is you are unable to book doctors appointments in advance, so you have to ring up on the day of the appointment first thing and get whats available. This does have its benefits as you can nearly always guarantee a same day appointment or telephone consultation as long as you ring at 8am, however for less urgent requirements its hard to plan in advance during time off work. They also do late appointments up to 7pm which is really helpful.

    B Moyse - familydr - Updated May 2026

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