We had a delay in the product, and from the time we placed the order to the time we were done was 3 months. For a panel of glass with 3 clips. Not a complicated order or job. In that time, the business changed hands, and they had a software change. They didn't say, but I think our order might have slipped through the cracks. I am convince though, that it was a anomaly. And that "supply chain issues" might have affected the timeline also. I don't even know what the business name is now...sorry...but I do know where they are located and I would use them again if we wanted another project done. They were absolutely professional and did an excellent job with measuring and the cut and the install! We appreciate quality work! read more