I had my septic done today and Bill was absolutely fantastic. He took the time to explain the entire process to me and was so thorough and knowledgeable . I will never use anybody but Dolan to service my septic. read more

Dolan septic is top tier! From the moment i made the phone call to set up an apportionment I received amazing customer service! Laura was a pleasure to talk to and assured me Bill would be out within the hour to pump out our tank. Not only did he come within the hour on a holiday but went above and beyond. What we thought was a simple pump out turned into being quite the project however Bill took the time to genuinely help us out and can't thank him enough for what he did for us. There are not many people who would do something like that and we are eternally grateful. It is safe to say we will continue to call Dolan Septic for years to come. read more

My initial impression, when we needed emergency service on New Year's Eve 2019, was awesome. And the work they did to install a new system was done well. However, their follow ups and communications with us (the client) could be better. Also, we have experienced smells coming from the new system consistently since the install. They have attributed this to not cleaning the filter, but the smells continue despite doing this. I am in the process of requesting them to come out and service the system as we are putting the house on the market. I will update my review after this service is completed. read more

Reached out to them to schedule a septic inspection for a home in West Creek NJ. Started out very nice, lots of we work around you, we prioritize you etc. That first call seemed promising but they never followed through with scheduling and stopped taking my calls. I know this because I had my husband call on a different number and she answered a few minutes after I called on my number. She even lied to my husband and said she told me that by law they need 48 hours after rain. I was never told that and not even sure that is law. I was told many times I would receive a return call and never did. I can't rate the service because I wasted my time trying to get them there and didn't get service. read more

We'd been through 3 different septic contractors trying to repair a failed leech field the previous homeowners left for years. Constant flooding in our yard was embarrassing and a health hazard for our children. As soon as Laura answered the phone I knew we had found the contractor who would take our situation seriously. The process was fast, efficient, and the gold standard of septic leech field installation. Mr. Dolan went above and beyond to provide me with the fundamental understanding of how our septic system SHOULD be working. Thank you to Laura, Mr. Dolan, and their crew for overcoming our pest of a situation and making our home safe for our children! 10/10 read more

I was extremely happy with the work Bill and Laura did at my home. If you want to work with people who know their trade and can get the job done on schedule and high quality, talk to Laura and Bill. I was in process of selling my home and had to have some major work done on a septic that was 40 years old. Laura knew we were on a pretty tight schedule to hit a closing date. She took care of everything from permits to town and county health inspections required and made sure the work was completed on time. They took a lot of time surveying the existing system, dug up a couple seepage tanks to take closer look, took a lot of pictures, and spoke to an engineer and county inspector before preparing a very thorough proposal. in the 5 days they were working? they sent me videos and pictures of the progress and called me daily with updates They are extremely knowledgeable and passionate about the work they for and I found them to be very honest. They also guarantee their work. do yourself a favor and speak with them and you will see what I mean read more

We were in need to have our septic pumped out and Dolan Septic was readily available to come out at our earliest convenience. Speaking with Laura to schedule our service was easy going and comforting. She was flexible made the process easy and understood the time frame that we needed to get the pump out done. Thank you for your prompt service I would definitely recommend B Dolan Septic Sewer & Drain. read more

My wife scheduled an appointment about 3 to 4 days ago to have our septic pumped out. My wife spoke with the woman in the office at length about our septic tank and our property and what we wanted done and price and made an appointment. We made an appointment for 7/14 with a window between 8 and 9 AM. At 9:40 AM, no one had arrived and I did not receive any phone calls. I called their office and had to leave a message. She called me back and explained there was an emergency and they were not able to make my appointment. I said I absolutely understood emergencies, but someone should've called and told us that and that I needed to go to work so I needed to know if they would still be making it to our house. She was very wishy-washy with her answer and did not directly state if they would be able to come to our house at all today. She made no attempt to reschedule us for another day. I explained I had to leave for work at 12:30 and asked if someone needed to be here. She said "technically no." So I said that's fine. Then come whenever and PLEASE give me a phone call if no one will be able to come today because I need to know. She said she would and that was the last I heard from B Dolan septic. - I do not know if there truly was an emergency or if our appointment was just disregarded, but in either case, customer service was severely lacking. A courtesy call should've been placed to tell us our appointment was not going to be made. And then there should've been some attempt to reschedule us the very next day or as soon as humanly possible. I would skip working with this company altogether. Extremely unreliable. read more

Terrible! Didn't show up for scheduled appt. didn't call! when i called they made some excuse about an employee in a cast and he couldn't come in the rain. indictated they would be there the next day and still never showed up or called again. this reminded us we used them previous and they raised the price quoted after job was complete with no additional gallons or work. We called another company much more professional and responsive! read more

Would like to give NEGATIVE STARS to this company! What a rip off! We had Dolan come to our house that was under contract for sale, for an evaluation on our septic system, here in Whiting, NJ. Dolan was chosen by our buyers for the septic evaluation. Dolan stated that we needed a whole new system and that our septic field had failed and needed to be replaced. We were utterly shocked, as the septic system was working properly for years and we had no idea there was a problem. Dolan said it would be $$10,000.00 to repair our problem!!! We were told the system had poor flow. We also found out Dolan had done a similar scheme to our other neighbor. SO - We sought another opinion from Brewers Septic Service a local Whiting company. They checked the system and to our amazement, they said we had a partially crushed feed pipe to our distribution box. Just under $700 dollars later we completely repaired and didn't need a complete system replacement. We had heard locally that Dolan was not very good and often found every system that they check to need a complete replacement. Dolan did not treat us well and was dishonest. THANKS BREWERS Septic Service, for your honest evaluation and proper diagnosis!! You saved us from a horrific experience and thousands of dollars! Bottom line - DON'T CHOOSE DOLAN! read more

I have had issues I couldn't even begin to understand. When I called Dolan a very nice lady named Laura answered and immediately put my mind and my problems to rest. When I say Laura knows her stuff she KNOWS HER STUFF. She not only in explicit detail explained everything they would be doing in detail she gave me a description of what to expect before during and after. When I called what I thought was way too many times for questions Laura assured me repeatedly everything would be fine and I have to say it WAS MORE then fine. Everything Laura said was going to happen did and exactly how & when. Thank you Laura & Dolan for your awesome job. read more

This company has made the selling of my current home and buying of the next a complete mess. They have claimed to have mistakenly "shredded" all records pertaining to the $12,000+ job they were hired to complete less than five years ago. I believe the "shredding mistake" is actually being used as an excuse to hide the fact that they never LEGALLY and COMPLETELY filed the permit to do this work in the first place. Avoid this company at any costs or be prepared for a lengthy nightmare with no real solution. read more

Very unreliable. States they are willing to accommodate weekend hours but makes themselves unavailable. Scheduled inspection and never showed. read more

We've always avoided buying houses with septic systems but after hiring Dolan it is no longer an issue. All around one of the best companies we've ever worked with. Laura and Bill are wonderful. They go above and beyond for their customers and we will always call them for any septic needs. read more

I called them last July to pump out my tank. They took the time to find that a tree planted near the tank 45 years ago had sent roots into the distribution box and destroyed it. They dug out the two seepage pits and cleaned them out and added new drainage gravel. They did a good job of leveling the yard when they were done. If you have an old system, it is a good idea to get it dug up and examined before you have a problem. read more

I contacted B Dolan yesterday at 4pm for a septic/main line backup in a residential group home . Laura was fantastic and assembled the crew and they were out to the home by 5. We had major ,self inflicted, issues created by our residents with special needs . The lines and first tank were totally impacted . With much perseverance they were able to clear the lines and the system of the impasse using a jet system . A camera was also used to determine we had a bad inlet / outlet baffle issue which was corrected , removed a past broken snake 9 which impeded flow and just assure them and us that the lines were all cleared . I cannot say enough about the communication from the site to myself , who wasn't there . They didn't worry at all about payment during the process it was all about rectifying the situation so our residents didn't have to be relocated . They made some recommendations on what the future needs are for the system which we will address( adding a filter) and a yearly pm pump out with a quarterly screen cleaning . Also they recommended a go forward game plan for our residents as to what and what not to flush . Being again we are dealing with people with disabilities . Side note they were charged a hefty fee at the disposal MUA site ( due to the content ) and refused to pass the extra fee over to us . That is unheard of in this day and age. I cannot express enough the gratitude myself and my non profit company extend to Laura and the entire B Dolan Septic Sewer and Drain company . They will definitely get the call for any septic and drain issues within their area of coverage . Thanks again so much ! Awesome company to deal with !! The worlds needs more like you folks read more

If you have problem with your septic stop and call Dolan Septic! They are trustworthy straight forward and thorough in their work. Thank you Laura and Bill your honesty and help made me feel like a Dolan friend!Very thorough in explaining what was the problem and how to maintain my septic after they where done! Don't call anyone else call Dolan, they are great! Other companies where lying saying $25,000, Call Laura she's intelligent and will guide you the right path. Bill is thorough with his work and just a round about great man!! Takes his time explains everything and makes sure you understand how maintain it properly before he leave! Great family!! Thank you!! read more

Our septic system went down this weekend, so this morning I called the service we have always used since moving into our Whiting home 10 yrs. ago. The technician checked out our tanks, and said our pump needed to be replaced, and we also needed to have the tanks pumped out, which he did. We were given a quote of $1,600 for the pump replacement, plus the $400 we paid for the pump work. I thought this might be a "little" high and wanted another estimate. THANKFULLY!!!!!!! Our neighbors suggested we call Dolans, which I did From the minute my call was answered the company was professional and responsive The team arrived early afternoon. They re-checked the previous technicians work, removed sludge, cleaned each tank, installed a NEW PUMP, reconfigured piping and placed pump on proper block with new float. Left my yard without a trace, all for HALF THE PRICE of the first estimate!!! I understand that a company needs to make a profit , but that is robbery!!! Everyone in our area has septic systems, and we will recommend Dolan to all of them. Thanks for the great job. read more