I never expected that less than a month after purchasing a brand-new home, I would be writing a…read morereview like this. The sales process and front-office experience were excellent. Unfortunately, my experience changed dramatically once the property was turned over and I began dealing with the warranty department. The issues themselves were not what destroyed my confidence in Betenbough Homes. Every new home will have punch-list items. My disappointment comes from how those concerns were handled. During my warranty walkthrough, it felt as though nearly every concern was met with an explanation, excuse, or reason why it wasn't really a problem. By the end of the walkthrough, I found myself asking a question no homeowner should ever have to ask regarding a brand-new home: "Is any of this actually covered under the warranty?" That question wasn't asked because I didn't understand the warranty. It was asked because after listening to explanations for over an hour, I genuinely wasn't sure what the warranty covered anymore. My wife, who is one of the most patient and non-confrontational people you will ever meet, raised only two concerns during the entire walkthrough: a loose toilet paper holder and a paint issue that was visibly different from the surrounding wall. Even those concerns felt dismissed. When paint concerns were raised, I was repeatedly told that attempting repairs could make things look worse. One of the most frustrating parts of the experience was receiving completely different messages depending on who I spoke with. I was told that warped fence boards just weeks after moving into a brand-new home were my responsibility. Later, company leadership described the warranty as "bumper-to-bumper." Those are two very different messages, and homeowners should not have to guess what is or isn't covered. After sharing my experience with other Betenbough homeowners, I was surprised by how many people reported similar experiences. Several described having to repeatedly push for repairs, escalate concerns to management, or stay on top of the company to get issues addressed properly. That should not be the expectation when purchasing a new home. As a combat veteran, I relocated to Amarillo after years of dealing with health issues, VA claims, and the federal disability retirement process. I came here looking for peace and a fresh start. Instead, within weeks of purchasing this home, I found myself dealing with an experience that caused enough stress and frustration that I sought care through the VA and discussed the situation with my mental health provider. The most disappointing part is that this was entirely avoidable. A little professionalism, respect, and willingness to listen would have gone a long way. I am now canceling all future warranty appointments because I have completely lost confidence in the warranty process and the representatives involved. I cannot recommend Betenbough Homes based on my experience. The home may be new, but customer service after the sale matters just as much as the sales process before it!!

THE WORST!!! DO NOT BUY A HOME FROM THESE PEOPLE. We have had one problem after another. "Half ass"…read moreis all you can say. NOTHING is done well. Beauty isn't everything! You'll rue the day you paid them for a home.

BUYER BEWARE! Do your due diligence. What we thought would be a great experience, turned into a…read morenightmare. Choosing this so-called builder was a HUGE mistake. We are proof that looks are deceiving. What's underneath the appearance is critical and this company failed in numerous categories and neglected to make things right.

I contacted them via phone for rip & rebuild estimate! They came out within 2 days, then after…read morewaiting for a week and a half to receive estimate, I called the office 3 times before they could even respond! Then was told, "I spoke with my owner and since we don't do sunrooms we won't be able to send estimate" The scope of work was clearly explained to them BEFORE arrival! If you want unprofessional people who waste your time...contract them! If your time is valuable I wouldn't waste it with them!!!

From the owner: Specializing in: - Florists Supplies…read more- Home Builders - Altering & Remodeling Contractors - Painting Contractors - Plumbers - Building Contractors - General Contractors - Florist Supply Wholesalers & Manufacturers