Second time I used Couch Potato for their flooring services. Excellent, professional installation.read more

Good in store help when looking at samples. Fair quote for carpet and installation. Poor…read moreworkmanship with installation. Job was not finished and I had to have a installer return to finish job correctly. Installers left a razor blade behind that my 1 year old grand daughter found ( luckily she was not injured ). I also found a second razor blade laying in my front yard where the installers parked there vehicle.

We have used Carpets By Martin numerous times. The first time was to replace carpet in our family…read moreroom shortly after we moved into our home. Then, we had a fabulous vinyl installed in our finished basement. Last year, we hired them again to do our family room (we've been there 20 years now), stairs, and upstairs hallway. Next we had them put hardwood in our dining room. And just this week they carpeted my daughters room. I love dealing with Brian (and his sister Amy who worked with us a couple of times) to find what's right for us. And their installers (Matt is always in charge of the group) are fabulous! I appreciate the personal touch of a family owned company much more than dealing with a chain. Would highly recommend!

Great experience. Very friendly and knowledgeable. Installers did a great job. Highly recommend.read more

I originally wanted the carpet at my rental home to be deep cleaned. However, they informed me that…read morebased on the condition of the carpet, I would not get the results that I wanted. So, I ended up getting new carpet installed instead. The price and quality were superb. I appreciate how honest and upfront they were regarding my initial request and didn't just provide me something that would have been unsatisfactory. Definitely plan on using them again at my personal residence. One of the great companies out there.

I needed my carpets cleaned before moving out of my townhouse, and this company made the whole…read moreprocess so easy. Their pricing was great compared to other quotes I received, and the owner was very friendly. When he arrived, he did a quick walkthrough and got to work right away. The cleaning was quick and efficient, and I'm extremely happy with how the carpets turned out. Great service!

Replaced the carpet of our townhouse, everything went smoothly. Professional, nice work and…read morereasonable price. Thank you.

They did an awesome job for a reasonable price. What more can I ask for? On time, helpful and easy…read moreto work with. Definitely recommend Moe's for carpet and hardwood floor installation.

I contacted Jon after recent storms caused water to enter our basement window. I needed new…read morepadding, and the existing carpet retacked into place. I contacted him through his website, hoping to hear back. I was so happy when he responded to my inquiry within the hour! He was extremely prompt as we emailed back and forth regarding scheduling. He just left my house, after arriving right on time this morning, and I'm so happy with the work he did, at a very reasonable price! Definitely contact Jon at The Carpet Repair Guy for your carpet repair needs! I highly recommend him!

Jon did an amazing job repairing our carpet after pet damage. He pulled a piece from a closet and…read morerepaired this spot at the top of our stairs, even figuring out how to put multiple pieces together when the piece wasn't quite long enough. We'd been struggling to find someone who could patch it but found Jon last week and within a couple of hours he'd dropped by to give us an estimate. Very reasonably priced, only took a few hours to do the work, and it's such high quality work! Thanks Jon!

Beware of shady business practices. Couch Potato was highly recommended to me by my realtor. I went…read morethere and asked for the cheapest carpet they had. I was shown 2 samples and picked one. I had them come and measure and was given a written estimate. I went to Couch Potato with checkbook in hand to finalize the job. When I got there I was told there was a mistake on the estimate and it would be an additional 700$. They would not honor the original estimate. They did offer me 10% off the price which then made it only 500$ over the original estimate. So the they told me they could give me cheaper carpet. What? I had asked for the cheapest carpet in the first place and was not given it. I found out the carpet they showed me the first time was a close out that they wanted to get rid of but it was not what I asked for. I told my realtor what was occurring since they are recommending them to their clients. My realtor called Couch Potato to see what they had to say and they told her that I did not like the cheapest carpet samples they showed me and I CHOOSE a more more expensive one which was an out right lie. Then Couch Potato proceeded to tell her that they could offer us even cheaper carpet. Wait I asked for the cheapest carpet the very first time I went there. Shady!!!!

Highly, highly, highly recommended. Don't go through anyone else for carpeting. I had so many…read moreissues when trying to schedule with home depot, and ended up receiving amazing service and quality for the same price through Couch Potato. I told them that my main priority was getting my carpet in as soon as possible, and they did what they needed to to accomplish that for me. They scheduled an estimate within 24hrs of my call. When Tom came to measure, he ensured to bring in carpet samples that they had in stock at all times so that we wouldn't have to wait for ordering of materials. He helped me choose an affordable option that accounted for my needs at home. Their padding is also higher quality than what home depot was offering. Couch Potato's pricing was so nicely simplified. Each price included the price for the carpet, padding, and installation together. Whereas elsewhere, they price all 3 separately. They asked for a deposit of half the cost before they provided the service, then the rest of the payment afterwards. Couch Potato was able to schedule my installation within 3 days. The day of installation, the gentlemen were respectful of my home and made sure to ask questions to verify what I would need. They cleaned up afterwards and called Heather prior to leaving to allow me to talk to her and verify her employees performed an adequate job. I could not be happier with the result and the customer service I received.

Great salesperson. Very informative. Showed me a lot about carpet quality. I will definitely…read morerecommend and I will definitely be back.

My 93 year old Mom had waterproof vinyl flooring installed in April of 2022. But the tile started…read moreto separate in the middle causing a couple of tiles to crack. So I went to Carpet Tile Mart mid August to ask for service to repair and replace two tiles. I showed them pictures and they scheduled a contractor to come out a few weeks later, on September 12th. A contractor did come out and he looked at it and told my Mom he would be back the following week to fix it. He never came back. So I went back to Carpet Tile Mart in October to complain and the manager there, Mark, claimed this contractor was "very busy", but he assured me that the contractor Bill would be in contact. Still no response. So I went back in November to complain again and Mark said he just texted Bill and that he would be in contact with us. Thanksgiving went by, still not repaired. So my sister contacted Carpet Tile and finally in December, she got a response that Bill would be coming out to fix the floor on Monday, Dec 18th. We waited all day and no one showed, or contacted us to say they couldn't make it. Finally after Christmas, my sister contacted the manager of Carpet Tile and he basically said "sorry, it is out of my hands". That the contractor was an outside contractor for Carpet Tile. Then on December 22nd, Bill left a message saying he would send someone out on Wednesday, December 26th. My sister actually talked to him and he assured her his assistant would call 30 minutes before arrival because he lives very close to my mother's house. This was on December 26th. This was a full 4 months after I initially went to Carpet Tile to request service for my mother. The guy never showed up. If I could give them minus zero stars I would but because I can't, they get one star for the most terrible service after installation. I think it is so disrespectful of a company to wash their hands of an issue instead of trying to resolve it. They just lost a very loyal customer. We have been using Carpet Tile Mart for over 40 years. Very sad. I'm writing this as a business owner and I would never run my company like that and leave the customer hanging for over four months.