so grateful for the fine folks at guaranteed automotive…read more my wife, 7 week old baby, and puppy were driving from cincy to chicago after our first road trip as a family of 4. engine completely gave out on 65N. we were in a crisis, on the side of the interstate with semis speeding by. we got a tow to the nearest mechanic (20+ miles) - and it happened to be guaranteed automotive. they were busy as could be, but still managed to let us know that our catalytic converter went out. they needed to order the part and could get it fixed for us - but it'd be a couple days. the real problem was that it was purdue's move in weekend - and even though enterprise allowed me to book and check into a reservation online - not a single location had a rental car in all of lafayette. same issue with every rental company in the area. what a shame. we needed to get back to chicago bad, especially with a crying newborn. after several frustrating calls with enterprise and hurtz, we decided we'd just uber on home ($270) and come back for the car when it was ready. but out of nowhere, guaranteed auto offered us their little loaner and let us take it back to chicago for 3 days while our car was getting fixed. saved us some money and was very convenient, after a long stressful day. we're so appreciative for the kindness and efficiency we witnessed with guaranteed. i hope i never step foot in there again, but if you're reading this and you're broke down in the area - they'll get you right. only somewhat negative feedback from me is that they're closed on saturday and sunday - and waited to call until friday around closing time to let us know the car was ready for pickup. so had to wait a couple extra days to pickup, whereas if i knew it was going to be ready i could have been there friday afternoon. oh well. pretty good, not bad, can't complain. thanks y'all!

New to the area and decided to try this place for my high mileage Camry. Scheduled an oil change…read moreand check up and was impressed with how things were handled. The front desk staff were very friendly and I really appreciated Eric's help. I had a speculation I was burning oil and they made sure to take note and set up an appointment to address that in a months time. Oil change, air filter, and windshield wipers were all very reasonably priced. I had an appointment for 10 AM and was out by 11:30 AM on a busy morning it seemed. Nice little waiting area as well. I will be taking my car here for future services.

My daughter goes to Purdue and I am 6 hours away, so when her car started having issues, I needed…read moreto find a trustworthy mechanic/garage. A friend recommended The Autotorium. We've taken her car there a few times now for various issues and each visit was 5 stars. They get the car in quick, diagnose quick, fix only what needs fixing, and charge very reasonably. I can recommend The Autotorium to any parent that has a student at Purdue.

Have always had amazing service on both of our cars! The staff are very helpful and do a great job.read more

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

They are honest. I thought I needed new wheel bearings and they said they were good and didn't need…read moreto be changed. They have also helped me with random stuff for free sometimes.

I love the email updates! This is the ONLY way to mechanic! Who wants to listen to someone mumble…read morearound struts, compression, coils, and other odd terms? They quickly set me up to check out my suspension issue, had initially given me all the quotes on what they might attempt, alignment, diagnosis; next day I was surprised to find an entire email detailing their recommended work. The value is right between your basic good ole boy and a stealership. Fair enough, glad to have not only a highly recommended shop option but an enjoyable staff too. They're only missing a waiting room with weird sparkling water and Aldi beverages in a cooler!

I can't say enough about the people at this business…read more I was traveling through Delphi at 8:30pm when my Chrysler Town and Country died. I was able to make it to a gas station. I turned off the car and when I tried to restart the car and nothing happened. At this point I was looking at a dead vehicle at night with nothing open and no hotel within 15 miles. I saw two men helping a woman who had locked her keys in her car. They had professional looking tools and I asked if they knew where I could get a tow, and where I might be able to get my car fixed. Keep in mind that this was at 8:30 at night. Turns out that the gentlemen were mechanics at Complete Auto and Tire. The looked at my van and quickly determined that my alternator had failed. My thought was that I would get a hotel and they could fix it in the morning. Instead they called the owner of the local parts store, re-opened their business and fixed my car at 9:30 all at a completely reasoanable price. Best business ever

Came in because my transmission kept slipping out of gear. Mechanic mis-diagnoses it and said it…read morewas the clutch. $2500 I had the same issue. Then they said theyd "work with me on the price" of a transmission replacement and asked for another 5k after that. Not bad place for a brake job or fluid change but I wouldn't go here for any real issues.

Thought I had an oil leak, they took it in and did full diagnostics and didn't find anything,…read moredidn't charge for the diagnostic, absolutely wonderful people and great experience overall. 100% recommend for anyone at Purdue or in the West Lafayette area

If you need your vehicle fixed you can trust these people. There honest kind and dont try and price…read moregouge you. They saved me $1900.00 coming here and we're honest with me I was quoted $2500.00 from car x and decided to get a second opinion and im so happy I did. Thanks Mr. and Mrs. Tire for being true honest good people just doing good honest business to help others out may you all be blessed.

Quality mechanic! Capable and quick, Tire Barn claimed I had to do to the dealer for my German…read morecar'a alignment. The dealer wanted to do another six thousand in essential updates alongside a tire alignment. Got the recommendation to try here from the neighbor! Dubbers was easy going and relaxed, incredible relaxed, knows what is what. I dropped off my wagon, alignment sorted out real easy and mentioned the dealer's need to steal more was only when the continuously variable joint began making noises. Glad for that, only spent one hundred and ten with cash instead of six big ones, will definitely be back when the cv starts clattering, I can highly recommend.

I've been using Dubber's for over 40 years. The prices are decent and the work is top notch. I'm…read morethankful there are still honest mechanics out there. They have worked on several of my vehicles over the years and I've never had a complaint.

Taking Advantage of the Elderly My mom moved to Lafayette…read more Her sister recommended your company as a trusted auto servicing location. First few times y'all were great to her. We were recently about to travel on a trip and Brian your salesman tried to upsell her $1884 for battery and brakes. Her battery was two years old. I had her get it tested at AutoZone. It was 100%. I spoke to the manager Sean. He tried to tell me that batteries only last three years now because they're taking all the lithium and giving them to electric cars. We both know that's BS. My battery in my Camaro is seven years old. They then tried to tell her she needed brakes. Her brakes are fine. We had them checked at Firestone. Very disappointing, considering companies thrive on repeat customers. Sean, of course defended his employees and his salesman. As to be expected. She's 83 years old on a fixed income and I am the one who has to watch out for con men like your company employees. We will take our business elsewhere.

Will not be returning. They said I needed rear shocks because they were leaking. Took it to another…read moredealer ( they said they were not leaking and even took me back in the shop and showed me- NO leaking!!) I was very disappointed in the service or shall I say lack of integrity. They quoted me a price of $1600. For 4 new tires, lug nuts and fix the leaky(?) shocks. The other dealer where I went for 2nd opinion quoted a price of $794. For everything .