Four months ago (Oct 2022) I took my car to this business due that my car had shut down on the hwy, owner Beatriz of this business, stated that car got over heated and all parts from engine got melted and overheated and needed new parts, so I left the car at her shop. At this point we are 3 months in, I kept calling to check on status Beatriz states that mechanic put the parts back on and tried turning on vehicle but still doesn't turn because the piston rings need to be replaced and that she can't find the piston rings anywhere cause no one had them, and then supposedly they were backordered...I told her I would find the rings which I found in 2 days, and brought her the piston rings, then she states, the car was being worked on and it would be ready the following week (that was 4 weeks ago today) at this point she is not answering my calls or emails, she keeps giving me excuses that the car is being worked or will be ready, I passed by her shop for more excuses, and delays, and car work was never completed. My brother decided to go to her shop on Thursday 2/9/23, to check status of my car, Beatriz stated the car will be ready by Tuesday, I called on Tuesday 2/14/23, the new mechanic David answers the phone, and tells me car is 95% almost done, and that Beatriz went to pick up a "spring" that the car was missing, cause the prior mechanic who was fired (who had started working on my car) lost some parts from the car, and that as soon as Beatriz arrives the car would be ready and I could pick it up before 6pm on that day, and David would call me back to confirm. I never received a callback from David. Today Wed 2/15/23, I went with my brother to the shop in the morning 8am, I saw my car in the parking lot, I opened the hood, it had missing parts, it was undone, battery dead, flat tires, car damaged, Beatriz then walks out of the office, and she says car is not working cause the "fans" don't work???? she continues and says, they have to keep working on it, I said you are not working on anything because I'm calling a tow truck to pick up my car, she says oh I didn't even "charge" you the second time I had to redo the motor, before she could say anything else, I walked away, she kept talking to my brother and I did what I had to do, "call a tow truck" and take care home. Now I'm stuck with an even more damaged car worse than what I took it in for, I have no money for a new car, I have been paying for car insurance for 4 months and just renewed insurance in Jan. 2023, for a car I can't drive and to top it off I must find a lawyer who will help me in this matter. If she could not do this mechanic job to start with, why did she take this case on is my question, it seems to me she has no idea what is wrong with my car and was guessing the whole time by replacing parts. read more