I placed my order Monday and got it friday! Very nice quality, staff was nice as well. happy with…read moremy order

After many years of sacrificing and saving, my husband and I bought a boat. We wanted to celebrate…read morewith a naming ceremony where we would officially name the boat. I had seen "FastSigns" before and recommended he use them as it would look professional and he could work with them to design exactly what he wanted. On Thursday, July 6th, my husband went in to discuss ordering a sign. He explained the font he wanted and specified multiple times he wanted an 80's neon. He spoke with Madison at the front desk regarding the font style and Kim (we later determined) to discuss font color. He initially asked about matching the color of the stripe on his truck, but she recommended a white reflective material. He told her multiple times he didn't want white. She explained that they could print on the white, but it wouldn't be exactly the color he was looking for. He told her he didn't want white, she again assured him they could print on the white reflective material. Fast-forward over the next week, he communicated with yet another person, Danielle, about the sign. (Proof #1) They tweaked the font. He asked after the initial proof on July 9th about color options via email. After the proof sent on July 10th (proof #2) he told Danielle he loved the font and asked her to adjust the measurements. On July 10th, he confirmed the size measurements and again asked about color options via email (Proof #3). On July 11th yet another proof was sent. Having been ignored regarding color in all prior emails, my husband approved what he thought was referring specifically to the font. On July 12th, my husband was notified his white sign was ready to be picked up by a fourth person (Delijah). He was told that because he approved the proof, he would need to speak to Kim. This morning, July 13th, my husband was informed Kim would be in the office from 9-3pm. I arrived at 2pm. Kim was not in the office. She arrived around 2:20pm and I explained the situation. She state she was the person who spoke with my husband on the original order. She states she told him it wouldn't be the color he wanted and he should go with white because it would look better. I explained that over the course of multiple emails he asked about the color and there was no response regarding the color. She said, "It was approved in the portal." I explained that I understood that, but the designer was making changes requested via email and my husband thought he was approving the font and would have a separate approval for the color. She explained that's why there is a policy listed in the email. The same email communication she stated wasn't official communication and was not regarded for color changes because it wasn't in the portal. I asked her if their normal practice is to instruct their clients to make changes in the portal or to redirect customers who are emailing changes to submit them to the portal. I explained that we have no use for a white sign as my husband specifically discussed with multiple staff, including her, that he wanted a colored sign. Her response again was, "he approved it in the portal." I asked her how to prevent this for future customers who may not know her company's procedures and she stated, you can say whatever you want. I said, no, when I review your company, I want other customers to know what to expect from your business. Her response, "ultimately, at the end of the day, what is approved in the portal is what is produced." Kim had no interest in resolving the issue, finding a solution, or agreeing that there was some sort of miscommunication. This is not the type of business I prefer to use. We'll be disputing our charge with our credit card company as Kim stood firm in her stance that "It was approved in the portal." If you're looking for a personalized sign service, FastSigns Sherman isn't it.

Rude crude and totally unacceptable behavior by the worker in this store. Absolutely shocking how…read morehorrible and unprofessional. No stars at all are deserved. I will drive to Celina instead any time! Plus in the Amazon directions it says that the store will provide the return materials. She tried to charge me for a return box or envelope. I rent a UPS Mailbox and was told don't worry about paying for returns in the package - I received it in a package and tried to send it back in the plastic wrap THAT MANY WERE USING INSTEAD but I was not allowed to do that. ALL I NEEDED WAS THE LABEL PRINTED AND INSTEAD SHE STARTED HELPING THE NEXT IN LINE. It came across as: Rude. Unacceptable. Entitled. Uncooperative to me as a UPS Store customer. I just left the store as I'm writing this. Appreciate the owner of this store reaching out to me.

Been using this store for years. There's always a line & I think the employees get overwhelmed at…read moretimes. Their attitudes aren't the greatest but they do the best with what they have. I think a bigger store & more employees would help the situation.

The poor communication was appalling. I was coordinating a…read moresurprise birthday party for my husband's 50th bday and wanted a banner. His party was 2wks away and I wanted to be proactive. I was able to get a quote but after that, emails were not returned and no returned calls. Maybe they only work with businesses and not the general public? If that is a the case, they should include that info on their website. I DO NOT recommend this business if using for personal signage needs.

It's wonderful that they are making face shields for medical personnel and others who need the…read moreprotection. The mask are comfortable and make you feel safe while caring for patients. And, an extra touch...a logo can be added to the headband! All at Dr. Gloria Gamboa's office are loving them! Thanks NorthStar!! We appreciate your help in such a difficult time!

Was a bit expensive I thought but great guy working there…read more He was fast and great customer service

Drove down and only found a QuikTrip gas station and a McDonald's. there is no FedEx here. Yelp…read moreshowed it closed @ 9:00 when called @8:00 pm a machine answer said they are closed. The map shows the store located in front of McDonald's.

Every Package since January has been days late. Currently waiting on a Priority Over Night…read moremedication shipment and it still has not shipped out! I Hate Hate FUUUUUCKING HATE FEDEX!!

Never gets me my stuff on time it gets on the truck and gets delayed over and over and that's if I…read moreget it last time they delivered my stuff to some one else. If I had known the vendor was using them I wouldn't have ordered at all. Thank you FedEx for wasting a whole day of my time. Absolute worst shipping service ever bad communication and no customer service to be had. Absolutely awful

I have ordered a variety of items from Mad Dawg Graphics. Everything I have ordered has been…read moreexactly what I wanted. Not only are they fast at getting your orders out, they are reliable and very professional people!!!! A definite A++++++++++++++

From the owner: We are a full service print shop. From Banners, signs, decals, screen printing, heat transfer,…read morelogos, embroidery and sublimation

We have tried for over 3 weeks to put in an add celebrating our parents 50th anniversary. Finally…read moresomeone reached out to us after multiple messages. They told us a price of $150. We accepted that and designed an add and submitted it. My wife looked at our bank account and they took out double the price. Then on top of that the add was not submitted for the day agreed upon. We asked for a refund and withdrew the ad. We were told the money would be back in our account by the end of the day. Now it would be nice to tell you that happened, but that was not the case. They are very inept, unprofessional, and unorganized. No wonder newspapers have started to go by the wayside. Thanks Herald Democrat for making our parents 50th wedding anniversary so special, and turning it into a nightmare.

I am in shock with the delivery change. I could adjust to the 5 days but not the delivery by the…read moremail. This was a very very bad decision. It was bad enough not to get a Monday paper, but now no Sunday and it being delivered between 4-5pm when I have no time to read it. And I feel sorry for the poor mailmen who have to deliver that my papers 5 days a week! I hope it doesn't take long for you to correct this.