Good cleaning, but sketchy admin. We've been using Summit for our primary home the last few…read moremonths. The crews bill hourly, and since my wife and I work from home we are there to let the crew in and wave them goodbye. The cleanings are good, no qualms there, but the surprise is always in the invoice. It's pretty common to receive an invoice with inflated hours, and if I hadn't been checking the invoices against their actual times worked, I estimate I would have paid over $1,200 more since inception.
Generally it takes about an hour and a half to clean our home, so if I get an invoice for 2 hours, I just pass it through, because they deserve it. They work hard, and we have somewhat of a relationship at this point. Often, however, I receive an invoice for much higher hours (3+) than was actually worked, and I'm spending my time emailing with the admin team. It's a pleasant surprise when the invoice actually reflects the hours worked.
To illustrate my point, one occasion they were here for an hour and 34 minutes, and I received an invoice for 5 hours of labor. Another time I received a 3 hour invoice on an hour and 15 minutes of labor. Yet another time I received a 4.5 hour invoice on 1 hour of labor. The team always corrects them when I bring it up, but if it was a rental and I had no way to confirm, I would have well overpaid. In those 3 examples, I would have overpaid by about $850.
I would not recommend Summit if I was a savvy rental owner and cared about my margins. In my experience, it's likely you will pay more than was actually worked (sometimes a lot more). The cleanings are good quality, so I am happy with using them for my primary home.
As an aside, generally when I use cleaners for rental properties, I go with a service that charges a fixed cost based on the attributes of the home (square footage, number of beds and baths, etc.)
