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    Azzaron

    5.0 (1 review)

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    13 years ago

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    Liberty Tax

    Liberty Tax

    1.0
    (2 reviews)

    Multiple people in my family had gone here to get our taxes done from around 2019 till 2023 this…read moreyear when we went there 2024 it seems the owners attitude in the way that he handles business has totally changed. He's more than rude and condescending. He forgets that he specializes and something that a lot of people might not understand or have knowledge of. When you try to ask him questions he gets very angry. Becomes rude. Speaks over you and is very short. Not to mention, he tries to create new ways of getting paid things that he doesn't normally charge for. Such as helping you with your receipts for your businesses. For example, we have never been charged for this service before and it was never even mentioned this year, but because he does not have enough employees or wants to make more money, he is decided to pick and choose when to charge for this service. Even when he was asked about the service and how much it would cost, the owner themselves said he didn't know. He said it depends on the amount of receipts that we have. I don't know what has changed in the way that he does business, but I find it hard to give my business to this individual and I discourage others to not give him your business. It's sad because I went to him because it was a black owned business. And we never had problems in the past. At this point I'm really angry based on the conversation I just had with him. I really wish I would have recorded it so you the reviewers could listen to how this man talked to me. For whatever it's worth, please take your business elsewhere.

    My husband and I had our taxes done by them and each visit was 2 hours long, most of it was spent…read morewaiting only to have a worker who did not know what they were doing. Their service fees are incredibly high, even for a business like this. I would recommend going elsewhere to a more reputable company.

    Aware Owner

    Aware Owner

    4.1
    (9 reviews)

    Aware is a scam. During our home sale, we hired Aware to assist us with getting a roof replacement…read more We needed to replace 2 roofs on our adjoining properties due to hail damage, and this needed to be done prior to the sale being completed. Because we had already started our move out of state, we thought it would be easier to have another party oversee the process of getting the insurance quotes, hiring a reputable company, and making sure it was done on time, so we hired Aware. This began a horrible and costly experience. First, a rep named Richard Rendon came to our properties to look at the roof damage. He confirmed that there was definite hail damage and assured us that insurance would cover the replacements, and that Aware would prioritize our case because of our situation (the time crunch). We were clear that we had a close of escrow date and we had to have the roofs done, and they said they could work within our timeframe. So we signed the contract with Aware. Heidi King started communicating with us about dates/times for adjusters to go out. USAA sent 2 different adjusters to our homes on 2 different dates, which we thought odd because they are right next to each other. But Aware assured us they would send their estimators out on both dates to do their assessments alongside the USAA adjusters and stay on top of the whole process. However the process started to break down around this point. We asked Heidi for the independent adjuster's reports from USAA as soon as they were done so that we could figure out how much we would pay. We knew we would pay our deductibles but wanted to be prepared in case insurance came back with a lowball quote or denied coverage. Heidi then told us she didn't have the estimates yet, she was waiting on USAA. We ended up calling USAA but they told us they had sent the estimates to Heidi already - a week ago. So she lied to us when she said they were waiting on USAA. With our closing date approaching, we started getting nervous about how long the Aware process was taking (a month by this time - we started on 9/11). We were also dismayed that the adjusters had 2 very different results - one home was covered for the roof replacement as a result of the hail damage. But the other portion of the home (garage/apartment) was not going to be covered, despite having similar hail damage. We asked Aware for their estimates because we were told they completed their own and if there was a discrepancy with insurance, we would at least have that to counter and try to get insurance to cover the other roof. But Heidi then informed us they do not actually do an estimate on their end. Really, they did not do anything. All they did, essentially, was schedule the adjusters sent to provide the estimates for USAA. Which we could have done ourselves. When we asked what they would do about the roof that would not be covered, we were told that they could fight the insurance company on our behalf, but they needed a down payment of $1000 and it could take 4 to 6 months. They knew we were closing escrow in a week. As far as the roof that would be covered, they told us their preferred contractor would call us to have a preliminary discussion about the new roof. Then they would schedule the work, etc. There was no way this would be done in a week though. So our only option at this point was to hire a completely different roofer altogether, and he got it done in 4 days time. This prevented us from basically defaulting on our agreement to replace the roofs before the sale was complete and possibly losing the sale entirely. Which would have been incredibly costly and could have exposed us to legal issues. They were completely indifferent to the time crunch we were under and the implications for us if we defaulted on our end of the sale. They knew we did not have 4 to 6 months for them to wrangle with USAA over the payout amount on the garage roof. And they knew their process of going back and forth with their preferred contractor would drag the time out it took for the other roof, time we did not have. They knew all of this but took our case anyway while assuring us they would get it done, get both roofs paid for, and we could trust that everything was in good hands while we moved and sold the property. They did this because in the end, they took 25% of our insurance payout despite not doing anything. This is egregious and no different than stealing. How they can take nearly $2500 from us despite nearly ruining our sale is beyond me. But since the USAA payouts went to them, that is what they did. They took their "fee" and we will apparently get a check for what is left. That is about $6800. The total for getting the roofs complete on time was nearly $26,000. So we are out all of that money, nearly $20,000. When this process began with Aware, we expected to pay our deductible (a total of $4000) to get the damaged roofs replaced by the time the sale closed because that is what Richard told us. What a scam.

    Had I not been introduced to Aware Owners, I would have never filed a roof claim. They saved me…read morearound $14,000. My home owners insurance adjustor low balled my claim by near $5,000. compared to my neighbors. (over depreciation}. Aware Owners fought for adjustments to that estimate and the whole job ended up only costing me a few thousand. Happy?. . . "No!" "ELATED!" Aware Owner was a blessing beyond expression. Heidi King my adjustor was patient, courteous, and kind. Multiple representatives from the company came out at different times, and they treated me like family. The owner of the company even came out once as well! I believe, you will never get this kind of advocacy anywhere else. They are experts in what they do! Their quality of service was: "Beyond Far Exceeds!" Thank You Aware Owners!

    Azzaron - professional - Updated June 2026

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