Tonight my family and friends and I decided to go to azul tequila here in Valencia, this was my first time. A couple of friends recommended it. I arrived at 6:45pm told hostess we needed a table for 10 and she was quick to accommodate us. As we waited for table I saw the happy hour menu and asked if I can place an order as I waited for our table, the girl at the front said our table was almost ready and I could order with our server. My daughter, niece and I were then seated by 6:50PM. I asked the hostess to please send server as I'd like to order from happy hour menu, she said she is sending him over. 7:25pm our server finally arrived. I asked if I could order from the happy hour menu even though it is 7:25pm because it took close to 45 minutes to get a server. He argues with me,
said no it is 7:25 pm, happy hour ends at 7pm. I said I understand but I tried to order since the moment I arrived, his response was, I don't know what to tell you, you need to order from the regular menu. As the rest of my party ordered their drinks and food, it was my turn to order. I was about to order when the server grabbed the menu from my hands walked back into the restaurant and I never got the chance to order. I stood up and walked into restaurant to ask the server to return to take my personal order as well as my daughter's and niece's orders. I ordered nachos with shredded beef, no tomatoes and no onions and a Chile Colorado burrito no rice and ordered the girls cheeseburgers and fries.
After about 20 minutes, our drinks arrived. My friends ordered margaritas and to our surprise was served a margarita in a broken jagged edge glass, see picture. We are beyond mortified that this establishment clearly served a beverage to us with dangerous glassware. Once again asked for server, who took 15 minutes to finally show. I pointed it out and he apologized, took the glass and stated he would bring her a fresh drink. Note-she originally ordered a mango margarita which is orange, server returned with a regular margarita! They definitely have terrible customer service skills. It is now 8:10pm when my food arrives and seriously my nachos were full of diced onions!!!!! Now my appetite is gone and I am beyond annoyed, I'm livid at this point. I ask for the manager, Juan appears at our table by 8:30pm. I introduce myself, shake his hand and simply asked him to please hear me out before speaking, he responds, no problem, my job is to listen. I start to tell him how my visit began with the happy hour ordering fiasco, which I was 10 seconds into explain, he now starts arguing with me that it was already 7:25pm and couldn't, I put my hand up and said I asked you to please not to speak until I was finished. He stopped talking and finished telling him my concerns point by point. His response was he understood and then stood there in silence. I am so over this restaurant I asked him to bring our bill. He was quick to bring us the bill 5 minutes, record time for the service we've experienced. However within the 5 minute wait, my friend jumps and says did you see that rat, we all jumped and watched 2 rats run passed us. Now I'm sick to my stomach and disgusted Our bill was a little over 200.00 which is very little in comparison to what we usually spend on a Friday night, I just gave server my card and asked to please hurry. Surprise it took 2 minutes. As I was signing the credit receipt, he brazenly states please don't forget to tip...WTF. I turned and started to walk out as fast as I can and as I got to the front, I approached Juan, manager and told him they have rats, his response, no, it's ok, they are only mice!!!!!
Beware of this restaurant, they serve glassware that could cause major injuries, the service absolutely is nonexistent, management needs not be the manager, staff needs to be either trained in customer service and time management or fired, and more importantly this restaurant should be shut down by the health department. If there were rats running around, what does the kitchen have where they store food and cook?!! I had no choice but to choose 1 star, their grade in my eyes and my parties eyes is an FFF read more