WASTE OF MY TIME!!! I am beyond livid. How hard is it to disclose what is needed in order to rent merchandise from your establishment? I called this morning to request a quote for chairs, I speak to a woman by the name of Caro on the phone and she tells me "we rent chairs for $.75/each" (figured that is reasonable price), so I go on to say "ok, can I pick up today & also what do you require?" She said "yes, that's fine you can stop by today to pick up and all you need is a photo I.D." Well needless to say my husband goes to pick up the chairs and she tells him that a $40.00 re-fundable deposit is required. Would have been nice if she would have disclosed that over the phone, instead of wasting not just my time, but my husband's since he is the one that had to drive out there. My husband gets on the phone with me and tells me what Caro has told him, I ask him to please pass the phone to her. She gets on the phone and I tell her "a $40.00 deposit was never mentioned when I called you this morning". She says "that has always been what we require" (ok, but it would have been nice if she would have disclosed it over the phone. Then she goes on to say "I have been super busy today, and it must have slipped my mind" REALLY???!!! I suggest this establishment gets it together and stops wasting people's time. It's simple, when someone calls - FYI for future reference you may want to let them know what your full requirements are to rent from you. read more