We enjoyed our meal at Azteca. We were seated after a couple minutes and promptly ordered drinks and given chips and salsa. We ordered Carne Asada and the serving of beef was ample and had the usual refried beans, rice and guacamole. We enjoyed the experience and would return. read more

Azteca Mexican Restaurant - Carne Asada served with refried beans, rice and guacamole. The fried jalapeño is delicious - Mexican Near Me - Kennewick, Washington

Ordered more than $50 worth of food from here on DoorDash. The queso appetizer, pictured with chips was not delivered with any. DoorDash drivers don't open sealed bags to check items. (The food came in a sealed plastic outer bag and a stapled paper bag inside). 100 percent on the restaurant. If I order the same thing in the restaurant am I supposed to order their "large chips" for an additional $6? Ridiculous. Upon receiving the order I called the restaurant 3 times and they didn't answer the phone. Won't bother even visiting this rip off of a place. In addition to the other issue, the enchiladas were served with maybe enough cheese sauce to cover one of the enchiladas. Don't waste your time or money. There are way better Mexican cuisine options that don't scam people. read more

Azteca Mexican Restaurant - Queso dip shown being served with chips - Mexican Near Me - Kennewick, Washington

We stopped here for a late lunch on our way to seattle from Hanford. I was excited to try out some Mexican food but the food here isn't that good. I was quite disappointed. I ordered something vegetarian - Azteca mexi-rice bowl. The description on the menu doesn't say anything about pineapples, but there was a bunch of pineapple on my food. It was way too sweet. I asked the waitress about pineapple on my food and they didn't even do anything about it. I don't recommend this place and I request them to update their menu. read more

Azteca Mexican Restaurant - Menu - Mexican Near Me - Kennewick, Washington

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Sat down and waited 15 minutes for drinks. Service was horrible. After we ordered waited for over an hour.... No food ever arrived. The table that arrived after us had ordered, gotten their food, paid and left and we still hadn't received our food. Sick of waiting, we left. Welcome to the banned list Aztecs. read more

I would give this zero stars if I could. As soon as we sat down we knew we made a mistake. The service was perfunctory. We ordered an enchilada combo and it came out incredibly quickly, too quickly. The server out it down and never returned. The food was bland and obviously microwaved. Midway through the meal my wife bit into something weird. When we realized it was a long piece of microwaved plastic wrap, we flagged down the hostess. She looked lost about what to do. She said she would get someone. Eventually, the server came by and offered to get us something else. We opted to leave. To her credit she took it off the bill. But she never came back again. No manager ever appeared. We were left wondering if we still had a bill coming. After about five minutes we figured that we were dismissed. We will never go back. I recommend no one does either. ANY food truck, restaurant, or fast food joint would be better. read more

I want to start by saying this is my first bad review. I generally try to give businesses the benefit of the doubt because I've been in the customer service industry. With that being said, I was thoroughly disappointed. We ordered through Grubhub. Order was supposed to be ready in a half hour. This was perfect because I just gone done working all day in the sun. It took over an hour. (The restaurant is less than 10 minutes away. In retrospect I should have just gone and got it myself, but even then I don't things would have been very different.) When we got the food, I instantly noticed there were no tortillas for my fajitas. Then, I opened the fajitas up- There was what looked like chicken from the freezer section, uncooked onions and some green peppers; that's it. Definitely not worth the $18.50 we paid. I'm not done--for all three of our orders, they were cold. We had to physically remove them from the plastics containers in which they resided to reheat. Then, we went to put some kind of flavor onto our very bland meals potentially, with some sour cream, but only to our surprise it was curdled and soupy. I was so hungry from working all day I honestly would have eaten pretty much anything, but I lost my appetite after this. I threw most of it in the trash. Needless to say, we will NOT be ordering from them again. read more

Azteca Mexican Restaurant - Mexican Near Me - Kennewick, Washington

Corporate underwhelming food. I've eaten at Azteca restaurants all over the state. The best ones are on the WestSide of the state. read more

The service was awful I been coming here for years but this place is bad now. I think management changed and I heard they only hire pretty young girls to work as servers, they use to have a diverse crew now they have just young rude girls that don't know how to do their job, the food is still good but unless their service changes I don't think I will go back. read more

A really good dinner on a very cold night. Despite the restaurant being understaffed, our server handled us and the other patrons with aplomb. She didn't miss a beat! The chips were hot and crispy and the food was reliably prepared and presented. Our dreary evening was made brighter by wonderful plates of carne asada and arroz con pollo. There are more authentic Mexican restaurants in the Tri-Cities, but this Seattle-area transplant loves her Azteca because it is so consistent and affordable. read more

We stop here frequently on our way through town, because there is a Tesla supercharging station in the parking lot. We always have extremely fast service. Usually, we are in and out in less than 45 minutes. They have good sized drinks and really tasty burritos. It looks like there are a lot of 1-star reviews, but almost all are old. So maybe they had management change. But the speed of service has never been a problem for us. Finally, this restaurant is very family friendly. We always see babies/toddlers in here. They have high chairs, booster seats, and slings for car seats. They have changing tables in the men's and women's bathrooms. read more

Azteca Mexican Restaurant - Mexican Near Me - Kennewick, Washington

Don't order takeout I've never received the correct order! Every single time I have to drive back to restaurant to get missing items or bring back wrong food. Ridiculous read more

Great food and plenty of it. Staff is friendly and attentive.Tostada was crisp shell and nicely put together.

My husband and I ate here for lunch. I hadn't been here for years. I had ceviche which was very good! It was an appetizer served w 4 small tostada shells. Hard as a rock. So I just ate my ceviche w my chips. But since the waitress never came back to refill our chips and salsa, I didn't really have anything to eat the ceviche with. To be fair, they had a sign saying they were short staffed. My husband enjoyed his taco salad with no complaints. There are so many good Mexican restaurants in the area. We'll stick with a place that gives better service. read more

The hostess was unprofessional, she threw our menu's on the table. The manager was friendly, seemed as if he had a little anxiety as his leg was shaking. We received our food; a macho burrito and a steak and chicken quesadilla. The Mexico Mules we ordered were pretty much Ginger beer. For the prices of the food and drinks, I expected better. Well, it gets WORSE! I found a dead ROACH on my plate after eating two slices of my quesadilla. The manager was embarrassed by it, but not surprised. He kept apologizing and telling us he'd take care of our order. Beware if you eat there read more

Azteca Mexican Restaurant - Mexican Near Me - Kennewick, Washington

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As a family we have decided to NEVER return to this location. The service is horrible. We sat at our table for 45 minutes and had only received drinks. No chips and salsa. Asked the waitress for chips. She acknowledged our request then walked over to a table with her friends and decided to have a bs session while we stared at the back of her head. We decided to walk out. I believe the location on Canal Dr is owned by the same owners the two locations are miles apart in terms of customer service. This is the first time in my 40 years that I have walked out of a restaurant. This place use to be the best. Very sad. Not good. read more

So glad I didn't listen to the bad reviews. Visited this location in April, 2023 and though they were busy, they accommodated my party of seven graciously. The food met my expectations, and the service was attentive and friendly. I'd recommend Azteca if you're looking for a good meal along highway 395 in Kennewick. read more

On Sept. 29, 2020. We took our workers for dinner and my mom ordered her food, right? And there was a hair in it. How disgusting could that be? She asked the waitress if she could have it changed or something and the waitress refused and proceeded to bring the chef and say that he's bald as if there's no more workers who could've be in the fault. The waitress kept saying that the hair was my mom's when the hair was clear brown and my mom's hair is red. They did not do anything to solve the issue and they just avoided it. That kind of unsanitary acts and bad customer service talks very bad about this place. I really don't recommend this place, and I hope this doesn't happen to nobody else. read more

I use to come here every year on my birthday to wear the hat and get a picture! (well, my family and I ate here often, but it was where I picked for my birthday from 12-16!) The chicken tortilla soup is deeellllccciiioooous. I am vegan now and also moved away for about 12 years. Family invited me for dinner recently and I assumed I would just be getting chips and salsa and a few random sides, but they have a nice little vegetarian sections, most that can be vegan. So neat! Love having a little spot (now that I have moved back this year!) where I can eat. read more

Azteca used to be a special treat for us, but our Sunday visit was very disappointing. Three of us had the taco salad: it was watery (like the lettuce was rinsed but not spun dry) and flavorless. I had the soup 'n salad combo. The only part of the chicken tortilla soup that was edible was the generous avocado chunks. Beyond that - it tasted like no soup I've ever tasted . . . just awful. The broth was pale and watery and had a foul taste, and the chicken chunks were rubbery and tasteless. The beans & shredded beef atop the tortilla covered with shredded lettuce were good, but beyond that the salad was nothing special. Probably the worst Mexican food we've been served anywhere. read more

I would give a -10 if possible! Went to have lunch & drinks, seated right away & received water...so far so good! Then a woman came to refill our water, I asked for ice tea for us with sweet n low. She hesitated but did bring them, then we sat, & sat, & sat...never had a server stop by or anyone even recognize we were there. This is the time of Covid, things are just opening & they don't need to serve people or make money??? We finally left $6 in the table for ice teas, why? I'm not sure, but..:I will never go back, EVER read more

Worst experience!!!!! Orders a carne asada and mojo. The meat was burnt!!!! The shrimp was flavorless!!! Order two drinks from the bar that never showed up!!!! The food took more than 30 minutes to show up!!! read more

Azteca Mexican Restaurant - Carne asada and mojo - Mexican Near Me - Kennewick, Washington

I'll never be back. Expensive food for its poor quality, had to ask for a children's menu after waiting for 20 minutes with a table FULL of kids (duh, bring them), many items forgotten, no silverware, chicken sandwich with almost frozen tomato and no condiments whatsoever, tough meat, ordered sweet tea and was brought raspberry tea and when I asked about it, they said "well that IS our sweet tea." Should have indicated that when I ordered it, not just brought it, 'cus that's not even close to the same thing. LASTLY & WORST: some guy making a huge deal out of me not wanting to mask-up to take literally 4 steps to the outside table from my vehicle, but they said NOTHING to the white guy at the same place (or at all), and said NOTHING to a Mexican girl who literally walked ALL THE WAY IN to the restaurant without a mask... right past the servers without them saying a SINGLE WORD to them. And as the black man of the group, I'm sure it was just a coincidence that all the food was served to everyone else in my group with mine dead last. I never use the race card, EVER, but this is pretty suspect to say the least. Failure at many levels here. And the fact that the instantly confrontational and rude guy met us as SOON as we got out of our vehicle and approached us quickly, after talking with me a moment, turned to my group of 10 (4 church ladies, my son and kids) to say, "this won't work, just leave 'cus you're not welcome here" after admitting my tie I was attempting to use as a mask (FOR 4 STEPS *OUTSIDE*, FROM PARKING LOT TO EXTERIOR TABLE, where no mask is required after sitting =ZERO SENSE) was actually BETTER than his paper mask, he admitted it... Still rejected and told to leave. I never expected this kind of treatment here in Tri-Cities, a community which I serve and love. I will never return to this place for several unfortunate reasons, nor will ANY of the group that accompanied me. read more

Azteca Mexican Restaurant - Mexican Near Me - Kennewick, Washington

Ordered a fiesta platter for our small group of out of town guests. After we brought it home we noticed they didn't add the sour cream, guacamole, or pico. Just a big bowl of shredded lettuce and a container of red sauce (maybe they were trying to say this was salsa??) When i called the restaurant they said there was nothing they could do because there wasn't a manager on duty that night. I left my number and never received a call back. Don't waste $50 on a party platter. read more

Azteca Mexican Restaurant - Just a bowl of shredded lettuce - Mexican Near Me - Kennewick, Washington

Excellent as always. Consistently delicious. Best Chilli Rellenos in town. Can add a Chilli Relleno to any meal for $6. Keep up the good work. read more

Ketchup used for flavoring, dissapointed. White rice was hard and dry. The camarones a la diabla were made with ketchup, plate should be called "ketchup sauce with shrimp" since the ketchup was overwhelming and should of NEVER been used in the first place. read more

Atmosphere is good for oudoor seating, but the food is a rip off. If you order a burrito there's no beef or it's ground to dust. Worst Mexican food in Tri-Cities. read more

Disappointing from one of my favorite chains. I've not eaten at this location before but have almost always enjoyed Azteca when I've eaten at any other location. It appears that they (corporate?) might be trying to update the look and feel, which initially excited me, but I came away... disappointed. Some selections on the music rotation were probably chosen to make the place feel more modern and hip, but sounded too chic and just clashed, which made me feel annoyed. Finally (and most importantly), the food was mostly a let-down. I ordered my old favorite standby of carne asada, but apparently in all their updating, they took sour cream & guacamole off the plate! I firmly believe that I shouldn't have to order (and pay for) something a la carte that should be included on the plate to begin with. I ended up eating plain, dry carne asada and feeling very disappointed. What started out as excitement over their changes quickly turned to disappointment at the poor execution. I see little reason to go back to any Azteca at this point. read more

This place is by far the worst Mexican restaurant in Tri Cities Ive been here several times before and nothing has changed the service is slow they dont even come back to check if you need your soda refilled why I keep coming back I dont know but after this experience I wont anymore ,I order the chicken mole instead of beans I order extra rice in replace of it the mole barely had any chicken in it and instead of the extra rice I ordered in replace of the beans they gave me just the regular serving my girlfriend ordered the carne asada plate and most of it was burnt way way over cooked this place has really gone down hill I will not be returning you spend a good amount of money to leave disapointed read more

Great food, excellent quick service, fun atmospher!

Warm tortilla chips & fresh homemade salsa delivered to our table within 30 seconds of sitting down! Prompt excellent service. Food delivered about 7 min after ordering -- no kidding! Hearty, tasty, & delish. Tons of food, what a great value. read more

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Our food was fantastic! I loved the chips and the smoky flavor in the salsa. The service was quick and friendly and the portions were gigantic! read more

This is the best Azteca in the Tri Cities. I'd even go as far to say it's the best Mexican food I've had in the Tri Cities. That may sound crazy to you, as there are many non-chain choices for Mexican food around here, but the food is consistently good here, so why go anywhere else? The service is always really fast and friendly, too. I really like that they all work together to make sure all customers get good service...there are people (aside from your regular server) who walk around to make sure your chips, salsa, and sodas are never empty. That earns them big points right there. I've tried many items on the menu and have never been disappointed. I love the burritos, fajitas (chicken or steak), mexican pizza, and combination platters (chimichangas, tamales, beef burrito, tacos...they're all excellent). I feel the portion sizes are large for the price, especially considering you get enough food for at least two meals. Highly recommend! read more

Burning Arse Disease (BAD) Establishment Only place I've seen worse was in Weed, CA when riding Fronteras Del Norte ala Sureno to TJ. This means their cook doesn't care if their product is edible or not. Having an uncle who earns awards at the NM state fair for his enchilada recipe does not make me an expert on fiery foods, it just tells me the spice or heat ain't the cause for BAD read more

The food is delicious!! Love that they give you beans with chips and salsa when you first arrive. I always get the same thing every time I go! This would have been 5 stars but last time I went the manager some guy idk his name was on his phone the whole time and watching the football game just hanging out while his servers needed help with so many people. But other then that the food and place is great. read more

Azteca Mexican Restaurant - Mexican Near Me - Kennewick, Washington

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The service was horrible, it took almost 20 minutes just for a Sprite to come out. Then I ordered soft tacos for taco Tuesday and they came out hard. When I finally got my soft tacos they were swimming in water from the meat, and the added hairs did not make things better! read more

Azteca Mexican Restaurant - Tacos swimming in water, soggy mess! - Mexican Near Me - Kennewick, Washington

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I was driving back to California and stopped her for dinner. I had the 3 shrimp tacos and my sad had the lamb shank. Food was pretty good and fresh. Service was good as well. The restaurant was very clean as well. Our waitress was very friendly and professional. Recommend restaurant read more

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This is the worst restaurant in the Tri-Cities. The service is abysmal and wait staff is incompetent. The manager defended the fact that we waited 45 minutes to get our drinks by saying "we're busy". The food is overpriced and terribly prepared. Never going back. read more

Poor experience. It was Saturday, 3:00 and there were only 3 other tables seated. It took 5-7 minutes to put a drink order in, 10 minutes to get chips and salsa. Food came quickly. Two of 3 plates were dirty, the server brought dirty plates twice. Food was bland. Took 10 minutes to get check. Overall, we won't eat here again. read more

Positives: friendly staff, tasty food, comfy decor, convenient location. Negatives: very slow service, spotty service. We had a party of 4 vegetarians at a late lunch. The restaurant had few customers in mid-afternoon. We were seated promptly at a table in the middle of the room. We got chips and salsa right away but it was nearly 20 minutes later that we received water. We also had to ask to have someone come to take our order. It took 40 minutes to get or order and we didn't order anything complicated. They missed the fourth order and had to be called back. When it finally arrived, it was not as ordered and had to be sent back. Rather than waiting longer, we cancelled that order. It took a ling time I get a correct check as well. We will not be returning. read more

Azteca Mexican Restaurant - Good guacamole - Mexican Near Me - Kennewick, Washington

Ordered 2 Nachos Azteca and they were so burned and stuck to the bottoms of the aluminum container. The chips were almost black. The fact that an employee thought this is acceptable is very annoying. I do not recommend ordering from this location. read more