Customer service and customer treatment. I stopped in 2/8/25 about 2:45p for a gel mani and pedi…read more There was 1 customer before me waiting as well. 3 staff present. 1staff finished eating packed up and left Andy worked on the fill as the other staff finished her customer. A woman came in about 20mins after waited about 10mins and was pulled back for service. After waiting about 30mins. Andy comes over to when he's finished his service stating we have an emergency, asking if I could come back later. That's a No. I explained and left explaining this is poor customer service.

Ugh, bad experience. This was the worst gel manicure I've ever had unfortunately. My cuticles were…read morecut too short and made me bleed on two fingers, the gel is pooling on the edges of multiple nails and there are chunky areas on multiple nails as well. On top of it, this salon is filthy, everything was dirty. They were playing loud music that had commercials between every song or two. Plus I'm not usually bothered by the smell of nail salons but this left me with a headache. Not coming back.

Dont let Bri do your nails. Look at the pics. Smh. This is a fresh Full Set, NOT a (botched)…read morefill-in. It looks like a bad fill in because she purposely incorrectly positioned the tips on halfway down my nail, Instead of lining it up at the tip where it should go. She couldn't understand my issue with her placement of the tips so we called another nail tech over & she actually agreed with Bri & said the nail tips would pop off if they were glued on up higher & lined up correctly like every other nail tech does it. I've NEVER had an acrylic covered tip just pop off like a press on nail. That was the most ridiculous bs I've ever heard. Idk if she was serious & that's how they all do it or if she was just being loyal to her friend but I was flabbergasted by her defense of her co-workers work. The moment she started the acrylic I knew I was in trouble. Normally nail techs start at the cuticle & blend the acrylic up toward the tip but she started in the middle right where she placed the tip. After covering the whole fake tip, She'd blow it dry & THEN fill in the space between the tip & cuticle, Blow on it again & then put a few more layers of acrylic on top trying to level out lumps & whatnot. Ive Never seen anything like that in my life. I kept telling her stop layering on so much acrylic cuz i knew she didn't have the superior shaping skills necessary to level it out & make it look natural. She claimed the nails would break if the acrylic isn't caked on. Smh. More bs. Bri honestly does nails the way I did as a teen just learning. I'd pile on acrylic incorrectly & lumpy & ruin the shape of the nail, the try to file it down and when all failed, i covered my bothched work with dark nail polish. Never could rock natural or French manicures because my work was only presentable if covered with nail polish. Polish has been saving Ms Bri for 6 years. She told me I must be too used to the Asians but Clearly Ms Bri is too use to doing ghetto fab nails for hood chicks, which require color polish, designs baby daddies initials & rhinestones..... & all that cover up is exactly how she got away with incorrectly positioning tips for 6 years. First time someone asks for something natural or a French manicure, she can't do it without 2 tip lines showing through. Every time I commented on her techniques she would get defensive & keep saying "I'm not done yet, just wait til it's done, trust me". Her ego refused to listen. I don't need to wait til you're done to see that you don't know what you're doing. She was saying it as if the positioning of the glued tips would change by the time she was done. Ugghh!!! Her fn attitude & ego is preventing her from improving & progressing. She probably still thinks she did an amazing job and that this is how my nails are suppose to look. I'll have to wait a month for my nails to grow & reposition the tips, or pay the Asians to soak it off & redo but they're gonna laugh at me & make a scene in the shop if I show them this.. I would never step foot into that place again. Can't touch my nails or hair. They were gas lighting a custoner who's hair they burnt/damaged. She was having a melt down & the stylist was just making stuff up, saying anything. "No it's not damaged from me, it was broken and brittle already but I didn't cut it ALL off cuz I'm trying to let it grow out & catch up with the other side that's longer" BS! Naw, the woman got a cut & style & now her ends are brittle & damaged, which means you burnt it after cutting it. Its obvious even to me from across the room. The lies & bs was too much. They protect their egos first. So much for doing business with my people.

Unbelievable... ladies, if you're new in Shaker, avoid this salon like the Plague!!…read more I purchased a Groupon for my daughter and I to try out this salon, since we are new in the area. When the woman I was speaking with found out I had a Groupon to redeem, she suddenly had no appointments available and actually said, "Woman, I have another call," and hung up on me! Needless to say, I've filed a complaint with Groupon and will NEVER patronize this business!!

Great service. Great haircut! Well worth the 20 minute drive! Thanks Alex and crewread more

Thank you Jafar for my massage! Very professional and knowledgeable. He knew what areas needed…read moremore work then others. And stretched me enough to loosen me up. The aches and tightness was gone when I walked out the door!

Amazing vibe in the nail salon, lovely drinks with both alcoholic and non-alcoholic options. Sam…read moredid a wonderful job and was very particular about shape and quality, which was greatly appreciated since I haven't had my nails done in a while.

Ok.... So.... Hear me out. I was so excited to try this place for a pedicure. Had been wanting to…read morego for months. I finally managed to get myself scheduled & put the time aside to try it. The establishment really is lovely with sliding garage style doors that open for a wonderfully open, airy atmosphere. I loved that feature. It's beautifully decorated & clean. Very chill vibe with a cocktail bar & menu! (Nice touch!) I genuinely enjoyed my sparkling Rosè while my feet got pampered! I do have one *major* complaint however.... Something I had a very hard time with & was really a struggle for me was they don't have proper pedicure chairs. They're just regular chairs & a large basin for your feet that IS NOT SECURED TO THE FLOOR, so I spent the entire service with my legs tensed because I was trying so hard not to push this huge water basin full of soapy water etc onto the lap of my nail tech!! Despite my efforts to prevent the basin from pushing towards her lap, my poor nail tech had to continually reach up & push the basin back towards me because it was perpetually sliding all through the service. When I expressed my apologies for its sliding, she stated "it's fine, she's used to it." She was very sweet but this frustration really took away from me being able to relax during the pedi because my legs were so tensed & I was so worried about the basin splashing into her lap! Manifest, PLEASE get some proper pedicure chairs!!

This was my first time ever going here. I showed the nail tech (Lucy) a reference photo and she did…read moreit spot on. I love my nails and I will be coming back. Lucy was very thorough and patient when it came to my nails.

I went in to get my nails done for a wedding and paid $35 for a manicure plus tip. The customer…read moreservice was good and the salon was clean. Unfortunately when I got home and looked more closely at my nails, I saw that the polish job is uneven and patchy. I expected salon quality nails but instead I'll be redoing them myself. I'm disappointed that I wasted my time and money.

My nails are always on point Dominique is amazing She does nail art, bling and freestyle designz!!…read moreAlways a chill and positive vibe

From the owner: Dominique Jackson is the owner, licensed nail technician, and licensed instructor of Goldie Nailz…read more Based in Cleveland Ohio, Dominique gained a love for all-things nails at a very young age, while gleaning from her mother and aunt with their own creativity of nails. With this creativity running deep in her blood, her curiosity propelled her into becoming an at-home pedicurists and nail technician for several friends and family members over the years. Many happenings throughout her life journey caused her to take some pauses in between, but she never lost sight of reaching her goal of passing her state boards and officially becoming a Licensed Advanced Manicurist, which she achieved August of 2021. Those foundational years of learning more about nails motivated Dominique to continue to push towards cultivating this amazing gifting she possessed. The combination of her work ethic, her love for people, and love of creativity, allows her to showcase this through her artistry daily. She creates beauty on the hands of so many different individuals, but also enjoys being a listener, counselor and inspiration to each client she meets, so they can fully experience “The Goldie Touch” and become a “Goldie Girl”.

I am a total skincare junkie and Joyce knows how to rock a facial! I have had many facials at some…read moreof the area's finest spas and although some of them might have been a tad more luxurious, none of them have had Joyce's technique. The staff is exceptionally friendly, they use great products, and are beyond knowledgeable. In addition to a moisturizing facial I also had a little dermabrasion work done. My skin looked more radiant than usual and also was much smoother to the touch. One of the biggest differences that I noticed was Joyce incorporated hot stones and massage into my service which really upped the game. If you are seeking a great skincare service and also like to be pampered, check this place out.

Courtesy of Joyce, I had the best facial ever yesterday, super comfortable surroundings and very…read moreinformative. My skin looks amazing, Thanks again Joyce!

It was my first time seeing Jo. I was there to have a full set of acrylic nail enhancements with…read morenail art & gel polish. Jo was super friendly, had a great personality but was also very clean and professional. I LOVE love love my nails and Jo exceeded my expectations! I'll definitely be back!!

I love my nails so much! Jo is so kind, listens to you and is a toral artist! Thanks for the…read moreperfect big Apple red nails!

I really enjoyed coming here to get my nails done! The prices are reasonable and an all of the…read moreemployees were extremely friendly and welcoming. However, my gel polish began peeling after about a week, so I'm disappointed by that. Maybe it was a fluke so I'd be willing to give them another chance, especially to support a local business! They are walk-in only, I only waited for a few minutes to get my nails done!

One star for availability and another for honoring the Yelp coupon. It is still showing as a check…read morein offer even though the owner says it's no longer valid. Someone should have it removed. I was happy to find this place and so thankful they were open. I was able to get a gel manicure around 2pm and they closed at 3. I walked in, signed in and waited less than 10 minutes. My nails were done by Rae -- she shaped them nicely and even suggested a beautiful polish. Pedicure and henna tattoos are also available at this location. Anyway, it hasn't even been a full week and the gel polish is beginning to chip off of 7 of my nails. I was sure to have my entire hand in the machine to harden the gel, I even did 2 rounds per hand after each pass. The gel is beginning to peel from the sides and the bottom and I'm very disappointed. Unfortunately I will not be returning to this salon nor recommending them.