On 2/14/25, my mother, arrived at Hilltop Park Rehabilitation from Baylor Scott & White in…read moreGrapevine, TX. She was transported by the Hilltop bus and arrived nauseous, weak, and freezing. Staff admitted they couldn't properly heat the rehab hall and told me to bring a heavy blanket. Despite my efforts, my mom remained miserably cold until she was finally moved to the nursing care hall, which had working thermostats. During my daily visits, I observed dark, urine-smelling rooms, patients slumped over food trays, and others calling out for help with no response. Some were wheeled from showers half-naked, wet, and shivering. I left repeated messages for the doctor and staff requesting updates on my mother's care but never received a single return call. Although Hilltop is supposed to be smoke-free, many staff members reeked of cigarette smoke. My mother, who relies on oxygen, often became ill from the odor and struggled to breathe when around staff. The food was cold, bland, and difficult to chew. She was never seen by a dietitian, despite being diabetic and having neuropathy in her hands. Staff routinely dropped off her tray and left, knowing she couldn't open packets or cut food. I began bringing homemade meals, Ensure, juice, and fruit. Even so, she became visibly thin and weak due to lack of proper nutrition. Her therapy was minimal, and she grew increasingly depressed. Housekeeping was abysmal--sheets unchanged, floors dirty, and overflowing trash cans. I provided towels and cleaned her room myself. One aide entered smelling strongly of feces and contaminated my mom's walker and drinking cup. I had to disinfect everything, and the next day Mom became nauseous--clear evidence of cross-contamination and an OSHA violation. She consented to only one shower because the facility was cold and lacked privacy. To preserve her dignity, I began bathing her at my home, despite recovering from major back surgery myself. On 2/28/25, Mom called me late at night, crying that the smoke smell made her sick and that staff ignored her repeated calls for help. After waiting over an hour for Tylenol, she went to the bathroom alone while struggling to breathe. I called Hilltop, but no one ever answered--their main phone didn't work the entire three weeks of her stay. Staff warned me that removing her would be considered an "AMA" (Against Medical Advice) discharge. I left several messages for Hilltop's doctor, Dr. Wusterhausen, asking him to sign release forms so my mother could transfer to her assisted living facility. Calls went unanswered for nearly a week. When I asked for help in person, a staff member took the form "for Dr. Kris." On 3/3/25, she barged into my mother's room, angrily thrust the paper at me, and accused me of "complaining" about her. She was Ms. Jackson, Hilltop's social worker. Her behavior was loud, hostile, and physically intimidating--I had to step back to protect myself, still wearing a back brace from surgery. I reported her to Administrator Ward, who said he'd "speak to her," but I never heard back. That same day, Dr. Wusterhausen finally signed the proper release--not an AMA--and we moved my mother out. She immediately improved under our care at home and later transferred safely to Clear Fork Assisted Living in Willow Park on 3/10/25. On 3/17/25, a representative from Adult Protective Services (APS), named Lacey, arrived unannounced to investigate an anonymous complaint that my mother was being neglected and that our home lacked electricity or running water. After separate interviews, she determined the report was false and closed the case as invalid. It was obvious the malicious report came from Ms Jackson in retaliation for my complaints. This misuse of APS is an abuse of power, wasting taxpayer resources and further traumatizing patients and families. Such retaliation is unethical and should be investigated; Ms. Jackson should not be allowed to continue in her role. On 3/26/25, I called Hilltop requesting the corporate CEO's contact to file a formal complaint. I was transferred again to Mr. Ward, who questioned my reasons and seemed unaware of APS's involvement. I recounted the facility's poor conditions, the staff neglect, and the retaliation. My mother's three-week stay at Hilltop Park Rehabilitation was a nightmare of cold, filth, neglect, and administrative failure. The staff ignored patient needs, the doctor was inaccessible, and the social worker's vindictive actions crossed professional and ethical boundaries. My mother entered Hilltop weak but hopeful for recovery; she left frail, traumatized, and terrified. If you love your family member -- avoid Hilltop Park Rehabilitation and Care.

What a Joke!!! My…read moremother has been here about six months. My wife and I visit several times per week. I will say that many of the nurses, in-house aids and the therapists are great. But this place overall is not where you want your loved ones to be. Management is the problem https://prioritymgt.com The food they are given is a disgrace. I wouldn't feed this food to a dog (see photos). The amount of money paid for full time care is outrageous and these residents deserve better. They should be embarrassed to serve this food to our elders day in and day out. Complaints fall on deaf ears. They have many staffing issues using help from "agency" to fill in. Much of the "agency" help has a bad habit of not really caring about their job because they will be off to some other facility tomorrow. I could go on. I think you get the point. Don't wast your time. DO BETTER !!! Corporate office Priority Management Group's https://prioritymgt.com Update.... Just found out today (9/16/24) no bath for 16 days!!! Are you kidding me

Recently just worked with this facility to facilitate placement for one of my patients. Everyone is…read morewelcoming and have friendly smiles from the moment you walk in the door. Staff was very helpful and took the time to work with my patient under complicated circumstances. My patient recently completed her rehab and is back home and is stronger than before her accident. HIGHLY recommend this facility!!!

Please do not ever bring your loved one here. The pictures are outdated just like the facility…read more It's downright awful and the administrative staff there have absolutely no business running this establishment. The smell is atrocious. Stifling even if you visit after 5 pm. Administration stays in their office so they don't have to inhale it. If you bring attention to it, they will turn around and say that you're raging or are being aggressive with them because you're wanting and needing and begging for care for your loved one or begging them to make sure your loved one has a safe space that is not littered by wheelchair parts in their room and random people's underwear thrown in her closet Or even worse when they put someone else's underwear on my mother. Anything in this facility that is not bolted down has the ability to grow legs and disappear and I do mean anything. They have known thieves that are residence in the facility yet nothing is done about it. The other residents suffer for this. Please note there are few nurses that are gold to the core!! I've given them reviews and accolades to other admin there and kudos but it stops there. Morale here is down for the entire facility bottom to top, admin to clinical, including the residents. This reflects clearly that there is a DIRECTOR problem, and it is evident that this place is not being directed in a very good direction. I have seen nothing but decline since my mother has been there at this facility under current management. It's just nasty. Residents have lost all morale and just rock back-and-forth in their doorways. There's no activities director so the biggest thing they do is play bingo for a soda. If you do not do anything else ever, please understand that this facility has violent offenders in this facility and there have been physical altercations while my mother has been there. Please , If you were having to make this hard decision for your loved one, I can tell you with a calm, caring voice to please do your research do your visits, do not listen to the sales pitches their marketing throws out, do not trust ANY pictures posted!! You have to dig deep in that place just to find a chair that is safe to sit in. The entire facility is just dilapidated and that is the truest word I can think of to describe this place. My mother went in there, clean and mobile. Now we do not bring family to the facility because we're embarrassed of the stench that meets us at the door, my mother is always in dirty clothes that does not belong to her and smell smells like a sewage plant. We have to pick her up from the facility, take her to our home, bathe her ourselves, clean up the chronic fungus that she has from the facility that will not treat her Medically for it consistently, Bandage everything up, make sure we have new clothes for her before we can even sit down and enjoy a dinner and relax,. This is not a dramatization or an exaggeration. This is what our life is with a loved one at this facility. I have posted what 30 months ago looks like vs 18 months in this facility. We were told that my mother would get all kinds of cognitive therapy and physical therapy, but again, the residents are just there to breathe and the evening shift are all too happy to hurry up and get their medicine and food and make them get in their rooms because they don't want to deal with them. This Facility has more issues than Cosmo magazine. Do not put your loved one here I beg you!! We'll see how long this post stays up over on Google since the executive director likes to block reviews so the fake ones that are posted from the facility's family members and friends with fake accounts make the facility look better . Great directing here ! They want absolutely no transparency here!!!

5 star location, amazing hospitality and service from the staff that it has held to the highest…read morelevel of accountability. They are wonderful and generally have a wait list. If you can get in, please do not hesitate. Your family member will be so taken care of, this places is unlike anywhere else.

I am a care partner who visits Colonial Gardens frequently. I am filled with joy at how happy the…read moreresidents are. The staff is fully engaged with them and are often seen giving hugs and lots of special attention. I love the large open area with bay windows opening up to the park-like setting in the back. This community has a warm , friendly and caring atmosphere.

Bristol Park from top to top- because there is NO bottom here!!! From the amazing Sales Rep Jen…read moreJones and Director Kristee to each and every single aid wish I knew all their names but alas I do not. Tina F, Jack, Brittany, Mai, Aria are all amazing and caring! Med techs also rock! Christopher, Mariah, Jose, Tiffany, Joanne, and, of course, coordinators Adrienne, Tanisha, and Natalie! The front desk- Teawanna who spent over an hour trying to help get our mother's television up and going for her move in day-and Alfred and Anthony who repair and help with things that need to get done. There are no words to express the love shown by every single person who works at Bristol. After moving our mom from another facility where she had been for over 17 years, we have the experience necessary to tell anyone that Bristol is a God given and welcome respite for our mom. You know when the facility is a great place when volunteers continue to come even after their loved ones have transitioned to Heaven. No question about it - Bristol is where God chose for our mom! Thank you, Lord! Bristol is a blessing for our family!!

I am thrilled my father is living here. From the receptionist, who is clearly overworked and still…read moredoes a fantastic job, to the admin Jennifer whose put this team together, to the nurse Adrienne who goes above and beyond to accommodate our cries for help, to the in-house nurse practitioner who actually cares about her patients, to the hands on Resident Attendants like Christopher & Tiffany who show up with smiles on their faces armed with the skills needed to handle whatever needs to be done efficiently, to the med-tech Mariah whom I believe listened to what I was saying and likely saved my dad's life because she cared enough to use that information and got him the help he needed right away. Thanks to the entire staff, I haven't learned all their names yet, for your smiling faces and selfless attitudes. My dad even likes the chef, and the food. Great job Bristol Park at Eagle Mountain!

Shane Wall is the best Physical therapist I've ever had. I would recommend him to anyone and…read moreeveryone. He is very knowledgeable and caring. He has helped me gain my strength. My muscles and body are getting stronger every day. Right now I have Home Health so he comes to my home but after that, I plan on going to his office for continued physical therapy. My husband has also seen him in his office in Azle and said that everyone, all the staff, in the office from the time he walks in until the time he leaves was very caring and knowledgeable.

I love a good location with amazing gate keepers. Who ever that awesome lady is up front with the…read morebeautiful inviting smile and super helpful, she deserves a raise. The facility is beautiful and all I saw was happiness from all the co workers. My name is Elle, and CHINITA i missed you but left something on your door wall. Ill be back. 5 stars

Friendly caring staff and very clean. Not a place you hope to need but if you do I give them a…read moredefinite two thumbs up

In December, I had an unexpected hospital stay and when I came home, I needed 24/7 care. AmeriCare…read morewas good to me. The ladies who tended to me were kind, courteous, and caring. They fixed meals, cleaned, did laundry, helped with shower, kept me company with chatter and game playing. They also tended to my little dog. I am grateful for these fine folks and will call again if need be. Yes, I recommend this company

My loved one has been there over 3 years. After checking out facilities this was welcoming and…read morestaff were very friendly and kind. I've never seen any mistreatment of anyone. The reason for 3 stars is the upper management communication is terrible. Numerous emails sent, maybe 1-2 responses. No VM or in a meeting ! They have had lots of change overs !!! The maintenance guys are great and Bert activities director. Care techs are kind but only a few really do all they should do. Families and residents pay lots of money so everything that is suppose to be done should be done. No one is unkind but laziness is coming through. Lately the rooms are not being cleaned daily as in trash, bed made general sweeping. Numerous!!!!!! Times!!!! Pay more to the good techs and get more help if needed! Hence the bad review. A suggestion is to get bigger bingo cards! It's assisted living . It's Not the paying residents problem , if low staff! Give more pay perhaps or get management to stay after work and do it. Better yet enough reviews on this matter may get the investors attention. It has not always been like this but going downhill . Perhaps future will be different. Maybe it's a phase.

I am currently a resident of this facility and have been here for two years. I will have to say…read morethat the food is sometimes "iffy". Other than that it's an excellent facility, and I would recommend for everyone.