Best customer service and clean units I feel absolutely that my stuff is safe there. They also don't raise my rate every 3 to 6 months only at my yearly anniversary. read more

I shouldnt be writing this in the angered state i am in. EVERY month there is an issue with my payment. I put my CC on file...,it was charged multiple times bc they "didn't look to see if it was already paid"... At that moment i asked that my cc info be removed. One month i called in to pay... No one answered... It said to leave a msg and they would call back.... NO ONE CALLED BACK... Called... No answer. Was charged a late fee for non payment. Called in on sunday to pay ... No answer... Sent an email with my cc info so it could be paid!..... No response. Called again and was told she would take care of the payment. I specified to used the cc on the email... "Ya no pronblem , i will send a confirmation email when i'm done." I got the email. TODAY I GO TO PAY MY RENT AND IT IS DECLINED!..... She has used my cc that i asked to be removed months ago! NOT THE CC INFO I SENT VIA EMAIL. Incompetent... Its ridiculous! read more

I am giving a ZERO rating, but it makes you select at least 1 to post a review :( We rented a climate controlled storage unit in Jan of 2018. Had auto debit which got constantly messed up in the past 3 months to the point we couldn't get into our storage. So frustrating, but that is nothing to compare with the poor customer service. I had my furniture moved to my new home Monday 1/21/19 and as soon as the movers got here they told me, "That unit was rat infested." I couldn't believe it. As they started unloading my furniture I saw rat droppings coming out of my leather furniture and boxes everywhere! My Flexsteel living room set infested. Boxes full of rat dropping and damage in almost every single box. I have taken pictures and called them immediately after I saw the damage. Absolutely no customer service. I got the answer "Oh that is terrible, I'm so sorry, but you did take the "insurance that would have covered that." I explained if I had known there were rats we would not have used them. Zero sympathy and no plans to try and either fix the problem or at least refund a few months rental cost. When I cleaned out the unit I took more pics and all the evidence of the damage they had done to my sofa. I again asked the "manager" or at least she said she was what they would do. "Sorry, but there isn't anything we can do." I asked to speak to the corporate office or owner. She said, "This is the only office, but I will email the owner." As of today not a word, email, or anything else from the owner. I have stored furniture in many places for a lot longer and NEVER have I had this damage. We didn't have any food, nothing that would 'bring them in' as she said. I paid the extra price for climate controlled. I might as well have went to the cheaper outside units. Please use someone else because you sure can't do any worse! read more

There is no rating for -5 stars or I would be rating it as that. I paid for the month of January and February in December, so when I vacated the unit in January, I was expecting a refund of one month of $82.00. My husband died in January and that was my reason for closing out the unit. After two weeks of asking and getting no answer other than we don't have many folks that pay in advance, I got my answer today that no matter how many months you pay in advance, you will not get a refund. So please, please people don't give these folks any additional money in advance because you will never see it in a refund. read more

I have been with this storage unit for over 2 years. I decided to move out of this unit because the new owners increased the prices on people who already HAD a storage unit. I moved out of my unit 3 days before I was scheduled to vacate. On this date as I was making multiple trips to my residence right down the street less than 5 min away. I left the lock off my unit but had not advised owners I was don't vacating. Because there was a new customer looking for a unit the size that I had she decided to move my belongings out of my unit even though she knew I had not vacated. She placed my things in the hallway and proceeded to show the unit to said customer. She claimed that she did not know I was still in the unit but HELLO IT STILL HAD THINGS IN IT AND I WAS NOT DUE TO VACATE. Kathy is completely inappropriate in this manner. If you do move in please conduct your business with Darrel. He is wonderful and completely agreed that she was wrong and inappropriate. He also is an owner of this establishment. I do not recommend. There are numerous other facilities in the areas. read more