I went in for a full foil and a cut. My hair (color wise) was in rough shape, so i needed some corrective color on the spots that weren't being highlighted. The colorist did a great job, I really like my color now. This took about two hours. Then, I went to another stylist for a cut. The cut, which was just redo-ing my layers slightly, TOOK AN HOUR AND 45 MINUTES. I didn't intend to be at the salon for 4 HOURS, but I was. I'm not sure if the girl was nervous or new, but it took a crazy amount of time. I ended up having to cancel plans I had for later in the day because I was stuck at the salon. The cut is OK, but for sitting for that long and paying that much, I expected to be more "wowed". The girl was sweet though. After complaining to the manager that I'd been there for 4 hours, he agreed that that was not normal/ok, and I got $10 off my bill of $220. A nice gesture, but definitely not good enough to keep me from researching other salons. I won't be going back. If you are willing to pay that much, I recommend Maxime Salon, right down the street in Hingham. read more

Went there to get a balayage, and explained exactly what I wanted to my hair dresser. I wanted a balayage because it grows out easily, with no line of demarcation. This allows me to not have to go into the salon frequently, which is why I am okay with paying more for a less frequent update. She said she would add something highlights, and I agreed, as long as it was just a few. Unfortunately I ended up with chunky zebra highlights and almost no balayage noticeable. I should have come in with references photos, rather than expecting that she would've understood what I wanted from saying bayalage. The price on the website did not reflect this price I was charged. 160 for bayalage, and $60 up for a haircut. Should be somewhere around 220, but I was charged $255, even after just getting the ends cut, like blunt. She said she gave me ten dollars off because of that. I knew walking out that I didn't get what I wanted, but ultimately I blame myself and I'm really just sad that I don't feel pretty looking in the mirror and I payed so much. Next time I will be more careful choosing a salon. I spent 70 dollars at Sally's to try to tone out the chunky highlights, which worked okay. Just be careful people. read more

I was going to AZ Studio for a few years while I lived on the South Shore but my stylist who I loved (Andrea) left and went to a salon even further south and with the drive from my home in Boston it just became too far to follow her. I chose not to stay with AZ Studio upon her departure because it seems like management is a mess here. Turnover seems to be super high and over the few years that I went here I feel like every visit there were new faces and old faces were gone. I definitely sensed a lot of drama between management and the stylists as the stylists seemed like they were running the show and management was running around frantically making things worse. The stylists here are great and I get the sense that if they didn't step in to help things would descend into chaos. On top of that the girls at the front desk here are truly clueless. Once again they were brand new every time I went for an appointment which probably accounted for some of the ineptitude but there was more than one occasion where I called to make an appointment and they gave me the wrong time or did not book all the treatments I asked for only to show up and have them act clueless or even suggest I misheard. If it wasn't for my stylist fixing many of the booking errors behind the scenes because she knew what I normally did every few weeks the mistakes would have been even more prevalent. I haven't been to the new location in Hingham Center but I feel that even with a nice new location AZ has some work to do in the front of the house and hopefully they have improved on that since my last visit. read more

They do an OK cut but I must say their customer service is lacking. I like to hear advice from my stylist, have a conversation but I must say C... is anything but attentive. I felt like it was supercuts so if that's what you're looking for, this is the place to go. the cut was ok, but I don't think I'll be coming back unless I'm desperate. read more

This is the most conflicted I've ever been about a hair appt. I am someone who reads reviews but rarely write them. I really liked the outcome but I could not believe what I was charged. I almost left in tears. Almost $400!!!! I actually calmly called on my way home to make sure they hadn't done the math wrong. I had come in for a cut and balayage. I still can't understand how that total came to be. (I think glosses and treatments were added Willy-nilly without proper explanation?) Store credit was offered to me. I really hope the manager makes this right. I don't need a store credit. I need a fair price. read more

So my girl friend got a haircut here today, and while the haircut was "fine" (technically speaking), her stylist was unfriendly and the salon upped the prices she was quoted after the cut was done. About a month ago we walked in and they quoted her a price of $45 for a cut....we couldn't get an appointment that day so she finally decided to give it a shot today given to positive reviews on yelp. Today they quoted her $50 over the phone, "ok, no big deal she thought". She gets her hair cut, goes to the register and they tell her it will be $75!!!! She literally got 1 inch taken off her ends and was out in under 25 minutes! It is completely fine to pay for good service, and had she known the price up front she would likely still have given this place a shot, but this kind of deceitful price gouging is unacceptable. I hope people will think twice before trying this place. I know it has 2 $$, but the place I go to in Boston is much nicer and only charges $60 for a girls haircut. Beware! read more

I went to AZ Studio and Spa for cut and color. I had a very disappointing hair/color experience with my stylist. Please save your money.

Really didn't want it to have to come to leaving such a poor review, but going to this salon was the worst decision I've ever made regarding my hair. I won't name the hair stylist for personal reasons and because she doesn't deserve to have her reputation ruined, but the salon definitely does. My appointment was at 2pm, and I was there past 8pm. For six hours, I felt like the salon's guinea pig. I went in for a subtle balayage, and ended up with my perfectly healthy hair being bleached, glazed, and blown dry THREE times during the 6 hours I was there. The first time, the result was nothing close to what I wanted, so the stylist tried it again. I told her I had a sensitive scalp to begin with and to be careful with the bleach, and she still let it sit for well over 30 minutes. It was on so long that my scalp started to burn. Then, she had her "apprentice" wash and glaze it, who apparently ended up using the wrong kind, leaving me AGAIN with the wrong color. Her apprentice then also blow-dried my hair. I told her multiple times while she did so that she was burning my scalp, and she would turn the heat down for a few seconds before turning it back up to scorching hot again. The resulting hair color was STILL not what I told her I wanted, so she tried a third time. This time, the stylist washed and glazed it herself, and the end result was worse than it was the first time. During the entire process, she had three or four employees of the salon running around, trying to help her figure out how to get the color right. I could tell she was stressed about figuring it out, which made me super stressed, uncomfortable and not very trusting of her abilities. While the glaze was sitting on my hair for the third time, one of the staff offered a free damage treatment, which I would have thought was great of them, had the damage not been caused by their staff. I left with a burned scalp, damaged hair (which still isn't the same to this day), and $150 less in my pocket. When I called the next day to talk to the owner about it and ask for a refund, she said she needed to speak with her lawyer before offering me a refund. That was January 26th, and I still have not heard back. When I call, they tell me she isn't there, and when I leave a message for her, she doesn't call me back. She told me I'd be receiving a certified letter with their "decision" about my refund, and that was three months ago. If she hadn't been so difficult and offered me a refund, I would have gladly given the salon a second chance. A ridiculous situation, an unprofessional place with unprofessional staff and an unprofessional and cowardly owner. I know accidents and bad things happen, but the way this was handled wasn't right. Not to mention I paid another $100 the next morning to have another hair salon fix their mistakes. Never again. read more

I had a great experience at AZ today, I destroyed my bangs this weekend attempting to trim them myself, love that they are open seven days a week! Erin did a great job not only fixing my bangs but with the rest of the hair as well! Great atmosphere and super friendly employees. I will def be back! read more

After following a stylist from downtown Hingham to Derby Street I am running for the hills for MANY reasons. First, the atmosphere of this salon has gone from approachable to downright rude. After scheduling an appointment for a time on my calendar I was told I had it wrong and that it was my mistake. So much for the customer being right. I experienced a seasoned stylist who would 'fit me in' and then proceeded to act like a 20 year old out of school and whispered to her colleague. Totally unprofessional. I walked out. Never got a call back. No apologies. Nothing. STRIKE FROM YOUR LIST! Over-priced (yes, always upsold me!) and the cuts have gone down hill. Sorry to be on the hunt for a new salon ... maybe a rival brother might do the trick! read more

The price is rather high for the work. But the worst is the wait. Even if you have an appointment, you end up waiting up to an hour. It has happened to me numerous times; That's why I no longer go there. read more

Got a great cut done here by Whitney. My hair is thick, she took her time and it is a beautiful precision cut. Going back for a color!

I just returned from a dreadful, abortive hair appointment at az studio, a place I'd used as backup hair-maintenance for several years. Having been there several times per year and been satisfied enough with their services, I arrived for my appointment five minutes early, sat uneasily on one of the few too-tall, terribly uncomforable chairs surrounded by new retail space, makeup and nail stations, and waited. And waited. While the nail technician's children played some form of tag, and the blank-eyed employees wandered around, and some shrill person spent 20 minutes trying to buy a lipstick. It is a noisy, dreadful place; after 25 minutes I checked back in at the desk and was told a previous appointment was running late, and they had no idea when I would be accommodated. How is it that I could have sat 10 feet from the counter and not been told this, or even acknowledged at any point, having checked in with the very staff who were telling me they had no idea when my stylist would be free? I don't need to spend $80 on a haircut when the indefinite foreplay to same involves loitering in a glorified mall kiosk filled with shampoo samples and ill-mannered employees. To be fair, they said that appointments on Sundays are difficult and often go awry. Maybe the answer is never to make a Sunday appointment. My answer is not to return, ever again. read more

Uncomfortable and broken shampoo stations. Hilight and haircut medium length hair. Tried not to vomit when I was suckered punched for a $245 bill. read more

I went in for a blow out for my engagement photos later that day. It was a terrible experience from the start - which took well over an hour (after the girl was late to start). She hardly put any product in my hair, got the brush tangled several times, poked me in the eye and I walked out with flat hair. I asked her if she could put more volume in it, and her response was "I don't think I can". She also wouldn't put a curling iron through it because it "wasn't part of the appointment". I wished I had done it myself. Waste of time and money. I called back the next day to let the manager know about my experience. She already knew why I was calling. The girl had told her that she didn't think I was happy with the way my hair turned out. They refused to give me a refund, and told ME that it was "unpleasant experience". Also, I specifically asked for a senior stylist - I don't think they exist there! Such a disappointment! read more

This is not my usual salon and after today I have no plans on changing. .I received a gift certificate for this salon and decided to give it a try. I made an appointment with Lindsay and was very disappointed. She was not at all friendly and barely spoke during the entire appointment. In fact one of the other stylists commented on how quiet she was although she did have plenty to say to a stylist who was between clients. I inquired about donating my hair as I was looking for a change. She was not helpful or forthcoming with ideas for a new style. I basically got the same cut I had but 12inches shorter. She never showed me the back of my hair when she was finished and now I know why I came home to discover it was not even. Completely not worth the $60.00. I also had to request the form for donating my hair. I have donated my hair previously and my daughter has well and I am horrified how poorly I was treated and charged. This is not the way a salon that charges these prices treat clients. You receive better customer service at SuperCuts, Very disappointing. read more

Wow! Man oh man, do I love this place. If you want to know what's better - AZ Studio, or Zona's downtown, AZ trumps Zona's. The owner is amazing, I've known her since I was in kindergarten, and she's a saint. Not only do I leave Zona's feeling confident and pretty, but all the ladies I've had so far are so awesome, boosting my confidence even more; and that's hard to do. Colleen McAuliffe is really really great, especially cuts with bangs, because she knows exactly what to do to compliment any face shape. My other favorite is the guy that works there, I can't remember his name..But, he used to work at Bumble and Bumble, so that says a lot already. And he wears baseball caps, if you ladies ever need an immediate hair God. Walk-ins are offered, but I reccomend you call, because man are they booked all of the time! Some products that the owner reccomended which I can't get enough of are Moroccan Oil shampoo&conditioner and Kerastase shampoo and conditioner...Both smell fantastic and leave my hair feeling clean, shiny, and smelling great! Don't go to Zona's downtown! All they use is Aveda, and your color (I've heard) comes out a lot faster and doesn't work as well as AZ's products - which, once again I can't get enough of! AZ has all the good stuff! The people , the products, the final look of your hair. Keep on rockin' AZ, you've really got it! read more

Update: I have returned to the salon on a number of occasions, including this week! After a paying $75 for a cut and blow dry and $70 for a simple manicure and pedicure, I am ready to write an update. While this location is convenient for me, there are a few reasons why I may not return again. First, the price is different each time I get a haircut. I have been quoted one price over the phone, and then charged a higher amount at the desk. According to the front desk help, I usually see a stylist that is billed as a top-tier stylist in the salon. The price of my haircut has increased twice since I started going to this salon. Additionally, I often have one stylist cut my hair and a different person blow dry my hair. It is frustrating. I tell the stylist what I hope to achieve, but then I am shuffled off to an apprentice to receive a lackluster blow out. I'd like to have my hair cut and styled by one person, especially since I am charged more to see the "higher" level stylist. Why am I paying more for a particular stylist to cut and blow dry my hair if the apprentice does the blow dry? Finally, the turn-over in the salon is startling. I never have the same nail tech! When I request a particular tech, I usually discover that she is no longer at the salon. I'm not sure that I will continue to go to this salon when there are several other options (with better customer service?) in the area. read more