Very personalized care. Great staff- they literally know you by name. Holistic therapy, aside from…read moretraditional exercises, they perform manual therapy, electrical stimulation, etc. It wasn't what I expected, as I'd never had PT before, but I was pleasantly surprised. I'm not kidding. I started off my sessions with heat and electrical stimulation in a darkened room, trickling fountain water, and relaxation music- it was great. All questions were addressed. I was terrified, but the head therapist (Hunter), PT assistant (John), and the graduating doctoral student (Zach- who's no longer there, because, well, he graduated) were awesome at alleviating those fears. A tip- I think it best bet to work with Hunter, John, or a doctoral student further in their curriculum. Or who ever they've hired to supplement the staffing. But student-wise I may have lucked out with a brilliant one, honestly. That aside, the staff works well together, and as a patient, it makes for a welcoming atmosphere.
The therapists and office staff develop rapport with patients. Unlike other therapy offices, this may be a less efficient business model (however, it's a damn good one for patients), but what they do is when you're assigned to a therapist, someone may assist, yet for the most part, you have the attention of that one therapist or PT assistant (who is still excellent btw) for the duration of your appointment. So the caregiver to patient ratio is basically 1:1 it seems, rather than 1:3. I felt like this made a difference because when I called with problems to my injury, my therapist knew who I was. Working with me, he knew my quirks care-wise and what to look for.
Having been forced to go elsewhere due to insurance, I'll say that my new therapist himself is wonderful, but the business model of the new office is a whole different beast. It feels like an assembly line. If you really want a different experience, that holistic (hence the name Omni) and individualized care, which is crucial if your injury causes anxiety, I'd recommend looking here first. Kudos to Hunter for offering something very different in the healthcare world.
