They did a great job on my car. Way better than the auto-car washes. It's nice to have my car…read morecleaned inside and out.

I wish I could give ZERO STARS!…read more This place is a SCAM! AVOID this place at all costs. Just a quick look at the property and it already looks condemned. Unfortunately they are the closest car wash to my house and my old Lexus was in dire need of some detailing. I paid $180 for an exterior detail to which the service attendant said that he could make my car look "50% better." I dropped the car off at 10 am and was told that it would take 3 hours. By 2:30 pm, I still had not received a call so I called them and asked when my car would be ready. The person who picked up was very hard to understand and just handed the phone to someone else who spoke better English. I was told "45 more minutes". When I arrived my car was sitting in a line of other cars that looked to be done. The exterior actually looks regular, with no noticeable changes to the paints presentation- I doubt they even buffed and polished the car. I know what my car looks like when it's clean since I do it myself 99% of the time. Inside, the vacuum job was terrible and the driver floor mat still had a lot of visible dust. No air freshener was used whatsoever. As terrible as this is, the worst was still yet to come. When I got in the car and turned it on, it made a HARD CLANKING noise at the turn of the ignition. I thought it was something else, another car on the property, since my car is in perfect mechanical shape, and ALWAYS super quiet. I went to the store to pick up a few things before heading home. When I got back in the car and started it again, the hard clanking sound happened again! I called my mechanic right away as I didn't want to risk taking the car home and have it not start later. I dropped my car off to my mechanic (on a Saturday, about 4 pm) they were already closed but lucky for me my mechanic sent one of his employees to go back to the shop and open up to receive my car. Btw shoutout to DV SMOGPROS in Walnut- these guys are honest and their reviews speak for themselves. I'm writing this on the uber home. What a DISASTER. I will be following this post up after I get a report from the mechanic. DO NOT GO TO THIS CAR WASH AT ALL. Drive somewhere else, pay one of those guys that go to your house. Go to the drive thru car washes. Heck, wash it yourself if you have to on your driveway, just DONT GO HERE. These people are a SCAM and need to be shut down IMMEDIATELY!

As others have noted the Covina Express Car Wash is "closed for maintenance", has been "closed for…read moremaintenance" for the entirety of November, was still "closed for maintenance" when I drove by this morning (November 26). When I got home I checked my credit card account and noticed a pending charge from them for the month of December. I was also charged late October, for November, even though they're "closed for maintenance" and preventing me and other customers from using their facility. I called their number (626) 699-2043 but could not leave a message, so on a whim I sent a text but (so far) have not received a reply. I've also emailed them, but as they did not reply to a previous email I sent earlier this year, I do not expect an email response this time, either. As they allow customers to sign up online, by NOT also including the means to cancel your membership online they're in violation of California's Automatic Renewal Law, which took effect as of July 1, 2025. They are literally breaking the law.

This location is PERMANENTLY closed, yet they continue to debit accounts via automatic debit for…read morethe monthly plans. NOT COOL!!

I've been a longtime customer of Arrow Car Wash, and they consistently do an outstanding job…read more That's why I keep coming back. The team is always friendly, professional, and efficient, and they truly care about the quality of their work. Every time I leave, my car looks spotless -- inside and out. They pay attention to the details, from the wheels and windows to the interior finish. It never feels rushed, and the service is always dependable. It's hard to find businesses that are this consistent, but Arrow Car Wash delivers every time. Highly recommend -- they've earned my loyalty!

I came to Arrow Hand Car Wash on Citrus Street to give it another try after years, and overall I'd…read moresay it was a solid experience, just not a "wow I'm rushing back" kind of place. When I first pulled up, I genuinely thought it was closed because there was absolutely nobody in the drying area and nobody by the vacuums. After about 20 seconds of me awkwardly sitting there questioning my life choices, a guy finally popped up to take down what service I wanted. I went with the deluxe wash which came out to almost $50, and honestly I'd get that same package again if I were to come back. Years ago I remember this place being packed, but today it was super slow. I'm guessing it's just how things are lately, but it definitely threw me off at first. Walking in was a whole little journey. You enter through this area with tons of car products everywhere, people sitting around outside, and you kind of have to weave your way through before you finally reach the cashier on the left. The lady working there was really sweet and friendly and tried setting me up with their membership where after 10 washes you get a free basic one. I signed up because why not, but realistically I probably won't be coming back that many times. They do have different packages and specials though, which is nice to keep in mind. I asked how long the wash would take and she said about 45 minutes, which sounded fair, but it ended up being closer to an hour. It didn't bother me personally, but if you're in a rush, just know the timing might run a little longer than expected. Now here's where things went downhill a bit. There is literally nowhere to sit inside. Everything is outside, and the waiting area is basically right on a super busy street with cars constantly pulling in and out. It was chaotic, loud, and not relaxing at all. On top of that, there's a random massage chair outside which felt very out of place like who is trying to get a massage while breathing in car exhaust and listening to traffic. Then the trash truck pulled up and started doing its loud reversing concert right next to us and I was like yep, this is my peaceful car wash moment. Even after it left, it was still nonstop noise. I really think adding some seating inside would make a huge difference, especially on hot days or windy days. When my car finally came out, it looked good overall, but I did notice that the lower black area under the car wasn't touched and still had dirt on it, which made me realize they might not hit every single surface. Nothing crazy, but just something to be aware of if you're super picky. For a regular wash, it was definitely decent. Price wise though, I can get a similar wash for about $40 in La Puente, so this one felt a little on the higher side for what you get. One last funny thing, when I tipped the guy he didn't say thank you, and when I paid with card the cashier asked if I wanted cash back in a way that almost felt like a tip hint. I didn't even realize it until after and thought, ohhhh okay I see how this works here. I had already seen some reviews mentioning that, so just be mindful of it. Overall, good wash, nice staff, but the chaotic waiting area, higher price, and small missed spots are what keep it at four stars for me. Not terrible at all, just not my new go to car wash either.

My hands down favorite place to get a quick wash, they always do great work and make my car look…read morebrand new

The worst car wash place ever! Imagine paying $48.99 for a car wash you expect that they would do a…read moregood job but NO! It's not worth it paying it! They ripped off people! DON'T COME HERE GO SOMEWHERE ELSE!

So happy with the service Ortiz's team provides. I had been traveling and my car needed extra love!…read moreA team of two people got done in less than an hour for basic exterior wash & a focus of interior cleaning. I'm so happy with their work! No spot was missed!

Car wash exterior & interior!…read more Service: I was quoted an affordable price for sedan car ( with pet hair) and I absolutely amazed with the result! Father and son I believe did a good job, they showed up on time and worked in every details, the car after is spotless. Will definitely book them again!

They always do a great job. I am a member, and I find it odd that when I go and say I am a member…read morethey don't seem to know what level of membership I pay for. I always have to tell the person checking me in.

I brought my car in for seat shampooing and a VIP service package. While I understand this wasn't a…read morefull detailing, my car was already in relatively clean condition, having been washed just a few weeks prior by my dealership--which, unfortunately, did a far better job than what I received here. The exterior wash was very disappointing. The car looked barely cleaned, and the roof in particular was still visibly dirty, as if it hadn't been washed at all. Given that I paid extra for the seat shampooing in addition to the VIP service, I expected at least a basic level of thoroughness, which simply wasn't delivered. I'm especially frustrated because I chose to support a local business, but the experience felt unprofessional and ultimately not worth the time or money. I even spoke with a manager, who was courteous and respectful, and worked to address the situation--which I did appreciate. However, it's frustrating to have to go through this after already paying for the service. To make matters worse, after returning home, I noticed that the front mount of my license plate had been damaged. While I understand that accidents can happen, this only added to my overall disappointment given the rest of the experience. Overall, I feel like I could have done a better job myself. Unfortunately, this experience has led me to decide that I won't be returning.

Very Disappointing Experience I paid $50 for a car wash…read moretoday and ended up having to clean the car again myself. There was soap residue left all over the exterior, so I basically had to wipe the entire car down after the service. The interior was even worse. The interior dressing was over-applied, leaving the doors drenched and greasy, and it wasn't evenly applied at all. Instead of a clean finish, I had to wipe off excess dressing just to make the interior look acceptable. For the price, I expected much better quality and attention to detail. Overall, a very disappointing experience and not worth the cost.

Their service is great! Your car comes out clean and fresh. One of the last of the handwash shops.read more

I went in for a regular car wash, when I pulled in the worker gave me a month of their best car…read morewash for $10!! When I pulled up inside the wash area another worker cleaned my windshield with a brush and sprayed down the sides of my truck before I even went through the actual car wash!! I recommend this car wash to all in this area.

Nice little place. Unfortunately the App didnt work well for me so couldn't buy the package. I will…read moredefinitely go again but hopefully the app works then. I do have to add that the staff was welcoming. I do wish they provide us with a towel like the mobile down the street does to dry off those wet drops. Price was reasonable for what you get.

First of all, I feel like I had done a review last year for how well they treated my mother's car…read more She smokes inside the vehicle and I wanted to get it somewhat reasonable for the mechanics and they went over and beyond, the car not even smelling like smoke in one try when the car hadn't been washed probably ever. Now let's talk about MY car and what they did. We're talking previous beer stains prior to when I inherited the vehicle, mold and paint damage from weather and incidents - and lastly, 2 toddlers. In 6 years, while I have had the car washed and detailed, it still needed an entire makeover. ...and that's what they did. Sam called in extra backup, told me it would take 8 hours, was upfront with the price, and even offered to drive my friend and me as a personal shuttle service given the large time frame. They gave me air fresheners, they washed an dried the car seats, they took out every single stain that car had since I've known the little pumpkin. They removed and put back the covers, added extra services, and I was also impressed with their Kuromi accessory collection as well. Honestly I was so thankful to see how this car wash has thrived, as my mother used to take me here when I was a child (back when she washed her car lol!)

My husband took my car to this place to get deep cleaned (I have dogs who shed a lot), and I was…read moreextremely impressed by the cleanliness and quality of service that was provided along with the price! It was around 40 bucks for a sedan. I visited yesterday with my new car, which hasn't been detailed for 10 months and did have a lot of dog hair. I was expecting the same quality of service and paid extra to have my sports mat liners power washed ($60-normally $70. I think it's called the deluxe service. I was disappointed. There were black markings on my front bumper and trunk. There were still a lot of dog fur in my trunk, stains on my console and dirt on the sport mat liners. When I mentioned it to the employee, he was very professional, cleaned the console and sport mat liner with shiner fluid. I was concerned, seeing him use the same cloth to wipe down my sport mat liner and my console. He explained dog hair is difficult to get out, which I understand, and that is exactly why I bring my car to the car wash and paid extra for the service. Louie came over to inquire what was going on. He was very professional and empathetic. He explained they were busy, but did tell the employee to take his time. They both ended up working on the car, along with Abdul, who I think is the owner. Abdul and Louie went above and beyond to ensure I was happy. I noticed a difference on the interior but there was some black marks on the front of my car. I appreciate their efforts and professionalism but am not sure if I'll return. I was there maybe a little bit over an hour, but not over an hour and a half. I will bring cash to tip next time instead of having to do cashback. I thought I could leave tip when I was rung up. I don't know if it collects a fee for the business but I think the employees appreciate having the cash handed to them anyway. There are a few chairs outside and two tables and two more tables with chairs on the inside, waiting room with car, accessories, and drinks for sale.

This place has great customer service and competitive pricing. I had requested a full detail of my…read more8 year old car. The car had stains and watermarks on the seats. Detail Boyz did their magic and made the my car look fresh again. Also they give you a detailed explanation on the process and are patient with any questions or suggestions they have. They tell you what can be done to make your car look good, ideally in new condition without any sales pressure. Truly appreciate the information they provide without trying to upsell me.

Details. Clay bar and protective coat. Great experience. Great work. Customer service is on point…read more Most definitely will be returning.