On September 25, 2025, Southwest Home Repair received $32,570.00 through an insurance claim to…read morerepair my kitchen, including replacement of the sink, dishwasher, and related work. To date, the only work completed has been the installation of cabinets. No sink, dishwasher, or functional kitchen has been provided.
As of January 25, 2026, my home still does not have a usable kitchen. This has created serious hardship for my household. My mother lives with me and is a disabled senior citizen who uses a walker. The unfinished kitchen leaves her with limited and unsafe space to move around, and we have been unable to properly prepare meals for months.
While my family went without a kitchen for Thanksgiving and Christmas, Southwest Home Repair experienced no such hardship, despite having been paid in full. This situation has caused ongoing stress, inconvenience, and financial harm.
I have contacted Southwest Home Repair numerous times. When they respond, they repeatedly state they will return "tomorrow" or "next Monday," but they never show up. They have also failed to provide any receipts, invoices, or documentation for the payment received, despite repeated requests.
This project was handled as an insurance claim, and Southwest Home Repair stated the amount charged was necessary to complete all kitchen repairs. However, the work remains largely unfinished with no accountability or timeline for completion.
So here we are over 2 years this place has no clear timeline of when they can finish a job. Yes I get it dishwasher, ovens and what not are easy stuff they should be good at that. But the big MAN blue collar jobs they can find people or the help to finish jobs. Lol what a joke place. Do use them without references.