I don't usually write a review. But t is a very frustrating and upset experience. Dr. Robin is…read morenice. This review is for their bill and insurance department, who can do a better job in educating and helping the patients. Before we came in, we called the office to ask if they accept our insurance. We were told the office did accept our insurance. But they never told me that it is out of network charge. We took the x ray and the doctor took a look at my kid's teeth for 2 minutes. We also had regular check ups one month later. Two months later, we received a bill for 243 dollars. 135 dollars for the emergency visit and 108 dollars for preventative checkup. We have to pay the full amount. The bill department clerk is not being helpful or friendly. We will switch back to our previous dentist, whose charge is more transparent and who is helpful when having issues with the insurance . We will not come in again.

Never seen a more gentle, kid-loving dentist in my life. She was recommended by my dentist and we…read morecould not be happier. With people like her, gone are the days when kids were afraid of the dentist... At least mine. The office is in a bit of an older building, but the layout is nice and clean. They have a lot of toys for waiting kids and a TV for adults. This is great for keeping everyone entertained.

I am really surprised by the negative reviews. My daughter has been going here for several years…read moreand always enjoys getting her teeth cleaned. We always get a reminder call from the front staff, which is helpful. The hygienist and dentist are so patient and kind and they make the visit fun for my daughter. They use kid friendly language & she gets a parting gift. I recommend this place without hesitation.

So disappointed to have to do this because 7 years ago I left a 5 star review expressing how much I…read moreadored this place. I scheduled an appointment for a cleaning weeks ago for today. They called my mothers phone that does not belong to me asking me to "confirm my appointment", I called this morning 4 hours before my appointment to verify the time (not knowing I had to confirm) when I was told the "gave my appointment to someone else because I did not call within 48 hours", when I 1. Was never told to confirm the appointment when booking, and 2. Received a call to confirm my appointment less than 24 hours before my scheduled time. The lady on the phone was extremely unprofessional, my sister who had an appointment that day as well had called to confirm her appointment an hour prior to going in, and when she arrived the receptionist began to explicitly talk about me to her coworker saying this was the sister of the girl who called earlier and proceeded to roll her eyes. I had told her when I called that this was ridiculous and that I would be going somewhere else. My sister had to change the insurance on file when the receptionist looked at her and said "should I do this for your sister too or is she actually going somewhere else or was it a heat of the moment", no it was not the "heat of the moment", I have been going there for 7 years and have never missed an appointment and they want to disregard my time. I live 45 mins away had I driven to the dentist it would have been a waste of time they did not even care to let me know they gave up the appointment. I will be going to Franklin Dental who did a MUCH better job fitting me into their schedule.

We have been going to Dr. H for years. Both of our kids go this office, and one just got her braces…read moreoff and the other one will have them put on shortly. The staff is great, and just as importantly Dr. Himelhoch cares. There have been at least two incidents where I called in while the office was closed for vacation, and she called back personally and met me in her office outside of work hours. For us, we were looking for someone with the education and experience that she has for our kid's braces. Nothing bad to say, sometimes busy and you have to wait a little but they do keep things moving in the office.

The staff and dental hygienists were completely exceptional, and it is unfortunate that Dr…read more Himelhoch was utterly terrible. She had terrible interaction skills with my 4 year old who is new to a dental office (2nd/3rd time). My child had a cavity identified during the initial visit that needed to be addressed. We came back over for the follow up where initially with the [perfectly lovely and child-centered] hygienist, we were told that my child could sit on my lap to make the experience more comfortable for her. The dentist proceeded to come in, and told us it wasn't going to work like that and that she would have to sit on her own to get the procedure done. I don't know if anyone else has ever dealt with 4 year olds, but when one set of expectations is set and then pulled off the table, it typically doesn't go well. As I was comforting her, I can hear Dr. Himelhoch in the background tell my child "Well, you don't really have an option" AS MY CHILD IS CRYING. Then, she proceeded to ask if I needed assistance in restraining my child to get her in the seat. Finally, when my child is inconsolable, she suggested getting the infant lap seat. If that was an option, why wasn't that the initial suggestion instead of waiting for the inconsolable child to get to that level. When I finally told them I did not want to go forward to it today as it was out of control at that point, she then proceeded to address my child with a "I'm very disappointed in you for making this so difficult for you mom." WHAT?!?

Dr. Rabinovitz did a frenectomy and gum surgery for one of our teenage kids after a bad experience…read moreelsewhere, where they scared our teen and had to cancel the procedure, and then insisted sedation would be needed. Knowing that local anesthesia is safer than sedation, we sought another option. I am SO glad that we went with Dr. R!! Not only was Dr R calm and reassuring to our teen, he got everything done quickly and efficiently using just local anesthesia, and it looks great. He also offered a slightly different technique to make the recovery much less painful, and our teen made a quick recovery. I cannot praise Dr. R's terrific skills and great bedside manner highly enough! You will be in really great hands here.

As many others have noted, very deceptive with billing. They oversell and overcharge. Stay away.read more

I went to Dr. Tutin for many years. He was a good dentist but he read me the riot act because I…read morewould not get X-rays done as often as he wanted. At one appointment he told me he was okay with it as long as I didn't hold him responsible for some catastrophic dental issue that might arise from my lack of X-rays, but the following appointment 6 months later, he became very aggressive and told me I could not come back unless I agreed to his X-ray requirements. So obviously I did not return. And the fact that at first he was okay with very limited X-rays and then the next appointment he wasn't and was much more aggressive... tells me it was more about the money and not really that something could go horribly and inexplicably wrong without X-rays. I always found him a bit aggressive... maybe short-man complex... but, in fairness, he was a good dentist otherwise. Good luck.

Everyone is amazing! From the first phone call, through hygienist (jamie) to the end, Dr. Tutin…read morehimself! Great experience, relaxed, friendly, knowledgeable. Great dentists are hard to find, your search is over, call dr. Tutin Update! Karol! If you need scaling, see karol, amazing at her craft!

Highly disappointed. We keep trying to book for fillings for our daughter and they keep putting it…read morein for a cleaning. They say, "well, that's usually what people book sooo....", which is not an appropriate response, thanks. Then the appointment keeps getting moved. It's been 6 months and my daughter's still not in for her fillings and they just called us and said they had to cancel our current appointment because the dentist isn't available and they don't know when they can schedule us in again next! Apparently they're trying to find a new day to open up? If you're that busy or can't meet your client's needs, please close your practice. My daughter's cavities are growing because you can't honor your commitments!

This is a business run by an amazing team of highly experienced doctors both from an academic and…read morehands on expertise. I was their general dentistry patient. They work from a point of compassion, knowledge and perfection. They are extremely easy to work with as they care deeply about their patients and see each case as a long term relationship. I highly recommend them.

It's a shame that my kids and I have been going here for years and now that we switched insurance…read moreNatick dental partners does not take our delta dental plan, yet they failed to tell us that! I showed them my card, they took a pic and I got a big bill 2 days later in the mail! Just called them to ask for a discount on the bill (not asking for a freebie), and the billing dept. Said "I'm sorry that we cannot help you." Shame on them for not helping out a local family. And, beware of all the upgrades they try to talk you into....such as the fluoride (BS) coating that kids "must have."

Excellent hygienist and staff were helpful and knowledgeable. Highly recommended as a quality…read morepractice for children and adults!!

Incredibly effective with my two difficult boys, she masterfully talked them through a tough…read moreexperience for them with ease and now they want to go back tomorrow! These appointments went 100% better than i ever expected!

Dr. Cara Donley and her staff are THE BEST! They can get my 3 year old to sit in a chair by…read morehimself! I couldn't believe it when I saw it! They go through a step-by-step process, picking out a toy, picking out toothpaste, flouride..etc. etc. They give the kids to wear to block out the bright light while they are having their teeth cleaned. Each time it gets abit more involved, but my little man loves having his teeth cleaned, Dr. Donley and her staff are AWESOME! If there is ever a problem (and we have already had one), she is available 24/7 for consult. It's bright, it;s clean.. I think it's slightly expensive, but that's medical care for you, time to consider insurance I guess! We have referred 2 friends to Dr. Donley, and they all love her too. She is the best around, so glad we found her!

Dr. Moynihan is a contracted provider with MetLife. He didn't adhere to his legal obligations as a…read moreparticipating provider and refused to accept Metlife's reimbursement rates stating that the rates were too low. Instead, he confirmed that he would collect payments from MetLife and bill me additionally for my son's orthodontic treatment. He also misled me, stating that my dental insurance would not cover images, braces fitting, and other services associated with the orthodontic work. He didn't even offer a treatment plan but started discussing finances immediately. When I told him he must adhere to the legal contract he signed with MetLife, he refused to provide care. Instead, he wanted to charge me $6,500 + additional charges for orthodontic work.

My friend referred me to this office after hearing about my embarrassing Halloween candy incident…read more Let's just say I'm never eating milk duds again! I really didn't want to go to a dentist again so soon after my last visit to my previous dentist only 2 months ago but I'm really glad I made the trip to Moynihan Dental Specialists. The experience was so much more personal than any of the offices I've been to in Boston. Right away I was greeted by a friendly face upon my arrival. I didn't have to wait very long either before my name was called. Dr. Leung showed me everything and explained what I was seeing so that I could understand the danger I was facing after part of my filling came out. He was very patient and made sure I was comfortable throughout the whole appointment and spent a good amount of time making sure my bite was perfect and didn't feel uncomfortable after the filling was replaced. You can really tell that he cares about his patients. I was even given a free consultation about Invisalign verses braces by Dr. Moynihan which was awesome because I've been wanting to fix my overbite for some time now. Overall the whole office is wonderful. They really go out of their way to making sure their patients leave their office with a smile on their face. Definitely planning on coming back!

Had to wait so long. Caused so much pain had to go somewhere else to get it fixed was charged a lotread more

Had a cleaning appointment with a hygienist Gail Weisberg. What a great job she did! Not only her…read moretouch was gentle and thorough but also she was very personable and friendly. Love this place!