This company (Chuck Dent) installed our new HVAC unit in our condominium a few months ago and we were pleased with the level of service and performance in the installation of the unit. We asked for a quote to improve existing ductwork, adding a couple of registers and replacing all grills. The quote was provided, but when we contacted Chuck that we were ready to move forward (he had previously picked the time as February or March before it got too hot) he became evasive and behaved as though he did not want to do the job, but never coming right out and saying it.
I'm not sure what happened, but we never received a straight answer (only short, curt replies to texts) other than a "busy" and now I'm concerned that if we have trouble with the relatively new unit we'll get the run around again. My last text asking when he might do it went unanswered.
I share this experience so that others may be made aware that Chuck may not follow through or follow up. I was surprised, and disappointed, at the change in approach from when he installed our unit to what I experienced when we were ready to move forward with the second part of the work. I had also promised him that he could install a new unit in another recently purchased one bedroom condominium here at Merritt, but given my most recent experience I withdrew my recommendation and another firm will be hired.
In summary, I don't know what happened, but the level of interest and dialogue from Chuck and Awesome became as different as night and day from when he installed our unit to the present.
A simple explanation was warranted, but never materialized. read more