I was transitioned to Villaspring after I shattered my hip and had a hip replacement (this was…read moreimmediately following a stroke with hospital stay and rehab). Most of the staff was very apathetic (especially the night staff). I was almost given the wrong medication a few times. Fortunately for me, I know my medication very well. I have severe anxiety. My panic attacks were commonly ignored. One night, I cried and borderline screamed the entire night (I didn't sleep). The nurse ignored me, even though she could have talked me down or given me a Xanax, which I am prescribed. It was my first night there, and I was scared. I went to a different rehab facility (Encompass) after my stroke, and had very few panic attacks. The staff was always able to talk me down. Some nights, I waited as long as an hour to use the restroom. I had alarms on my bed (pretty standard). I eventually started setting off my alarm after 20 minutes, so the staff would come in and I could use the restroom. I am not a difficult patient. I never had problems like these anywhere else (hospital, other rehab). Don't send your family or yourself here! It was terrible.

It is good except they keep it to hot in the rooms you can't hardly breathe. Food is so so and the…read morenurses come in 3 or 4 times during the night and turn on all the lights and that Wakes you up and you can't go back to sleep there is no reason to turn all the lights on

My father was taken there after a suicide attempt…read more For some unfathomable reason St. E Hospitals are teaming with these people. I was assured they had a close relationship, and it's preposterous. It took me probably 10 calls to get access to my father, and after they took away his cell phone, would let me talk to him, even though it was supposedly a seamless link to the 10 billion HIPAA authorizations I had to coordinate my father's care for over 10 years. It was absolutely disheartening. If he had not been 91 years old, I'd have thought cartels had sucked him into some kind of human trafficking scene. It took 10 phone calls just to gather enough information even to TALK to him. St E assured me they had a great interface, BUT THEY DID NOT EVEN HAVE ACCESS TO HIS RECORDS ON MYCHART. NOR TO THE MULTIPLE HIPAA AUTHORIZATIONS GRANTING MY ACCESS. This is evidence of an organization with absolute focus, not on patients, but on their focus on avoiding lawsuits, at their employees' expense. These employees were so terrified of the management they weren't about to do one think to link me up with my father on the day I'd spent 7 hours in St E Fort Thomas' emergency room. St E is outsourcing too much to substandard specialists. Both organizations are going way to cheap with no benefit to patients or the public.

DO NOT EVER GO THERE... THEY WILL MAKE YOU FEEL WORSE THAN YOU CAME IN. I was personally in that…read moreterrible facility... I was practically left alone and couldn't even go outside if I didn't smoke... the "caretakers" really didn't treat any of us feel like we even matter, like we weren't people. the miscommunication was absolutely terrible and there was so much of it that people legit went nuts on there... the care sucked... they had groups and they never even asked why we were there... they just ignored it... they don't care what medical problems you have... because they won't give you medicine for them. Zero communication with family. Kept me an extra day for no reason.

This place is very clean, safe and nice. I have a family member that has been here a couple of…read moretimes for rehab and the staff has been amazing to her. I feel safe with my family member being here and I feel safe being here at night.

They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

I came here first time after my knee surgery. The receptionist is nice, speak loud and clear, but…read morethey can't bill me for my co-pay, and i must pay at the spot. Troy received me to help me with my therapy, he is very patient, knowledge, ask questions to understand my treatment, showed me few exercise to strengthen my muscle around my knee. Used a machine to give me some needle stimulation which is interesting as well as the cold area around my knee. I wish they could bill me for the copay next time.

Nova Care is amazing, I have been here 4 weeks now and I have nothing but, a great experience. All…read moretherapists are amazing. Keep up the great work.

They will get you in very quickly and be very inspiring. Don't believe it. If you are looking at…read morejail time vs Transitions, take Transitions. If you are self-referring, please take a moment to look at other options. This is not a suitable facility to rehab from alcohol. Care is void, nutrition is void, finances are void. They lock you up in the middle of nowhere. If you want to leave you are finished, kicked to the curb, remove yourself from the property, no phone call or info as to where you even are... If that is what you need, go for it. It is not a facility that will give you any guidance towards recovery. You may end up with PTSD and anxiety issues after 2 weeks. This is no joke, I was very serious about my recovery from alcohol. Educate yourself, there are options. Put this place last on the list, or erase it all together from your list.

Read First!!!; At first this place seemed great welcoming &…read morethey care about your treatment. The CEO is a butt thinks he is better than everybody else. If he does even SPEAK to you he talks down to you like your nothing.GUESS WHAT? HE'S ON THE BOARD LIKE 4TH FROM THE TOP SO he's running shi". I wanted my treatment I was doing great they put me out after 2 weeks because they wanted me to go to Brighton which is a 13-month program. First time in rehab, and only got 1 dirty drug screen but it landed me there. If you have CPS in your life or court ordered they will send u to a 13 month programs @ Brighton /Grateful, regardless of your situation. The teks that u interact with daily seemed pretty cool most are addicts their selfs, they do spread your business though. Jason with the goatee older man & Isaac, Sandy the nurse was probably more professional than anyone in that building. But anyone that has a office thinks they are better. I witnessed this on a daily basis. They have something going on with Brighton & Grateful kicked backs for sending you there. I asked why cant I finish my treatment? They said you don't take our RECOMMENDATION your treatment is over you're finished here. Like WTF I called food stamps they changed my address, # and literally told them I'm no longer employed and I was on a medical leave!!!!. Like Real Fraudulent shi* going on there...Swear on God.

We bring our new hires here for a variety of services…read more Everyone here is super nice and willing to accommodate our needs. They are friendly and responsive and feel like great business partners. This business health unit offers a wide range of services that meet employers needs. Location is convenient to the airport and freeway access. Plenty of parking. Nice waiting area and affordable Prices.

I'm being discharged from Encompass today and I've been here a few times. Not because the rehab…read moredidn't work but because I'm clumsy. I've been to a lot of different rehabs before coming here there's a difference in them. Encompass is the best by far there is no comparison I've gotten to know a lot of them and it's a blessing to call them my friends. All the staff that works here goes out of their way to make sure your needs are met. From the drs to all the staff make you feel like you're their only patient. There're so many positive things about Encompass if you need to go there once you will always try to go back. The next time you need rehab think about what you want to get out of your stay. If you put the effort in the staff will help you reach your goal. i think the highest score you can give them is a five if it was possible I'd give them 5x that.

I was just released yesterday after a week and a half of physical therapy and all I can say is I…read morehad a wonderful and positive experience. The staff was professional and always helpful. The food was excellent. I have no complaints. James L. Mabe.

Now I will say I was alone In a room because I was rehab only. They care givers were amazing, All…read morethe Amanda's I love yall, My Best 2 girls Brittany nurse. Amanda red hair and Lori. Great girls. The only problem is call light response and the food. I appreciate you all.

I was at Woodcrest for 3 weeks. John and his staff are great. They have The Best Physical Therapy…read moreteam in the State. They are 4 terrific women. I highly recommend this place.