Staff was warm and helpful. Even senior level management was kind enough to check in on me to make…read moresure my experience was helpful and pleasant

My physical therapist (Angel) and my occupational therapist Tiffany both did an outstanding job…read morehelping me get back to better in a short amount of time!

I was transitioned to Villaspring after I shattered my hip and had a hip replacement (this was…read moreimmediately following a stroke with hospital stay and rehab). Most of the staff was very apathetic (especially the night staff). I was almost given the wrong medication a few times. Fortunately for me, I know my medication very well. I have severe anxiety. My panic attacks were commonly ignored. One night, I cried and borderline screamed the entire night (I didn't sleep). The nurse ignored me, even though she could have talked me down or given me a Xanax, which I am prescribed. It was my first night there, and I was scared. I went to a different rehab facility (Encompass) after my stroke, and had very few panic attacks. The staff was always able to talk me down. Some nights, I waited as long as an hour to use the restroom. I had alarms on my bed (pretty standard). I eventually started setting off my alarm after 20 minutes, so the staff would come in and I could use the restroom. I am not a difficult patient. I never had problems like these anywhere else (hospital, other rehab). Don't send your family or yourself here! It was terrible.

To the Administration Team at Villa Springs of Erlanger,I am writing to formally recognize four…read moreoutstanding members of your care team. Today is my first visit with my mother, and the level of service she is receiving has stood out immensely.First, I want to commend three of your aides: Janelle, Z, and Sadie. My mother Ms Bonnie is currently dealing with an upset stomach, requiring frequent changes. These three young ladies have been coming back and forth to her room continuously. They are remarkably gentle, compassionate, and professional in getting her cleaned up and fresh.Second, I want to recognize her speech therapist, Heather (affectionately known there as "Hot Dog"). Heather has been incredibly caring and helpful during meal times. She has been closely monitoring my mother to ensure she can swallow her food safely, while working hard to identify her best needs and figure out the exact eating level plan she should be on.In this field, a lot of places do not provide this level of care, but these four individuals truly stand out. I want to ensure their hard work is formally recognized by management and placed in their personnel files. They are an absolute credit to your facility.While I know that this is still very early in her stay, I am praying for continued success here at your establishment.Sincerely,Leslie P

Does not use evidence based intervention. Lovely setting and amenities. Heavily biased towards AA…read more12 Step approaches.

Too many good things to say!!…read more They are willing to work with you on a individualized treatment plan that best fits your needs. Very open minded. You feel like you're on vacation with a pool, 5 star chef. Outings to the gym,movies etc At the same time it's a serious learning environment and the counsellors will give you all the info you need to be successful. They helped me with plan for care after I left. Clean ever since, 3 years now! The ridge helped save my life!

They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

From the time that I stepped into Emerald Trace for short term rehabilitation, I was made to feel…read morewelcome and at home. The staff was exceptionally kind throughout my stay. I received very good care while I was there and it felt like staff was truly invested in providing the best care possible. If you or your loved one are looking for quality care given by skilled, caring staff, I would highly recommend that you check out Emerald Trace.

So many exceptional staff; we hesitate to name them (afraid that we will inadvertently leave…read moresomeone out), but we do have to give a special shout out to Steve Clay, the kitchen manager, who goes out of his way to ensure that everyone ( including those of us on special diets) receive nutritious and varied meals. So important in the healing process!

do not work here or send your loved ones here. i am a worker here and the workers are snobby and…read morerude, and they are outrageously rude to the residents here. the workers put on a show for people who come visit their loved ones, all the nice, and happy, and smiles you see is all fake! today October 23, 2025 a nurse here was telling other nurses that a resident here was not liking the idea of him have a catheter, so he got upset and was saying he didn't want it on himself, and he was moving around, and the nurse told the other nurses she snatched him by his feet and yanked him to the edge of the bed and yelled at him in his face "you're going to keep this f**king catheter on rather you like it or not" she was demonstrating how she was pulling him as if she was proud of herself. this is a elderly who has pain and is fragile!!!! anything that you accidentally missed of your loved ones belongings after they've passed away, the nurses either throw the items away or give them to other residents or take them home for themselves.... to me that is just very disrespectful. about 2 weeks or so ago, i over heard a resident telling a nurse that another nurse slapped her in the face :( this place is just awful, and it's too expensive.

I have been a part of a few rehabilitation facilities now.And I have to say that the Decoach is…read more one if not the nicest places I have ever been to the one in Dayton.Also the one in cincinnati on harrison avenue the staff At least ninety five percent of them Are in recovery themselves And they do this because they care And they can relate.

My family's experience with Hillebrand was phenomenal. There is such a stigma associated with the…read morewords "nursing home" but this facility works very hard to create a culture of change, kindness and positivity. You can tell that they are different from the moment you walk through the door. We knew that our mom/grandmother was being cared for and treated with dignity. From her admission, nursing care, to discharge, each member of the staff gave us guidance and advice in an area we don't have much prior experience. We are eternally grateful for the care she received, and wouldn't consider any other facility on the west side for nursing or rehab!