VERY confusing and poorly communicated policies. As a potential new client looking for a regular pilates studio to attend, I scheduled a class which I unfortunately had to cancel. Their cancellation policy states there is a 24 hour cancellation window for "classes, private sessions, workshops and other scheduled visits." Then they also have a no refund policy for "Sessions and packages". However, the no refund policy actually applies to classes as well. If the cancellation policy distinguishes between sessions and classes and the no refund policy applies only to sessions, my assumption was that classes were refundable. I don't begrudge a business having a no refund policy, but to not be clear is unacceptable. Also, if there is a no refund policy for everything, then what happens if I cancel w/ less than 24 hours notice? Do I forfeit my class entirely? Is there a penalty?? Who knows because they don't tell you when you make the purchase. Again, whatever policy they want to have for their business is fine, but it should be CLEAR. Personally, I would not trust this business and will look elsewhere for people who can run a business properly and know who to write and communicate clear policies, especially to potential clients. read more