I had an excellent experience with AW Collision at their South San Francisco location and my service rep, Julio, in particular was outstanding. He was incredibly responsive throughout the entire process, followed up consistently, and did exactly what he said he would do. He made everything easy including helping coordinate the rental car and handling the insurance process which took a lot of the hassle out of the repair. I also felt very comfortable having the work done there because AW Collision is an authorized repair facility for my vehicle manufacturer and has relationships with many of the major auto dealers in the Bay Area across multiple brands. The communication, professionalism, and follow-through were excellent from start to finish. I would highly recommend AW Collision in South San Francisco, and especially Julio. read more

I would highly recommend AW Col. They key thing was the honesty, detailed explanation in every step of the process. Easy to communicate with representatives. We had our car fixed in timely manner. Also, we really appreciate the fact that I did not have to be the middle man with our insurance and AW. They took care of everything. read more

AW Collision - Our car after repairs was detailed :) Shiny and new like taking it from dealership. - Body Shops Near Me - South San Francisco, California

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The only place I will go for auto repairs. Tristan Harris was great at communicating with me and keeping me updated on the progress of my vehicle. My vehicle looks brand new. Thank you Tristan and AW c"Collision for a beautiful job on my car. read more

I wanted to give a shoutout to Tristan Harris and the team who worked on my car. Tristan was extremely responsive to all my questions and concerns. In addition, he was the most tenacious person in dealing with the insurance adjuster over the past several weeks. Thank you for the wonderful repair work and detailing my car before pickup! read more

I was recently rear-ended, but luckily the other driver was cooperative and paid the invoice directly, so the repair process went quickly and smoothly. AW Collision of South San Francisco had my car repaired right on schedule, and the new bumper looks perfect (see before-and-after photos). The paint match is flawless--you'd never know the car was damaged. Tristan Harris was outstanding--super communicative, professional, and kept me updated every step of the way. If you're looking for fast turnaround, excellent service, and top-quality collision repair, I highly recommend AW Collision SSF. Big thanks to Tristan and the team for making the whole experience completely stress-free! read more

AW Collision - Before Repair - Body Shops Near Me - South San Francisco, California

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Thank you Tristan and his team to do a great work on my car. It looks like a brand new after repaired. read more

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I brought my Lexus here after it was rear ended. Tristan helped work with the insurance adjusters going back and forth ensuring they would cover the necessary repairs to the highest quality. He was a terrific advocate for me to ensure my car was perfect when it was completed. Wonderful place. read more

Professional and quality workmanship, few delays but was expected. ( supply chain) Would definitely recommend AW collision. Julio was on point with communicating and keeping me updated. Hopefully I won't need any bodywork in future, but if I need AW Collision is place I would go. read more

I took my Lexus ES300h in for rear-end body repairs after an accident. The cost was a bit of a shock, but the car looks like new again. The workmanship is solid overall. They did misplace the trunk cover when clearing out the trunk, but as soon as I mentioned it, John immediately took the initiative to look for it and found it in the shop. I also appreciate that they had the car recalibrated through a Lexus dealership, which gave me extra peace of mind. The car now drives and looks great. read more

Highly recommend AW Collision! John Xiao was fantastic to work with--professional, responsive, and kept me informed throughout the repair process. My BMW was repaired perfectly and looks brand new. Thanks again, John, for making everything so easy! read more

I was impressed with the way I was assisted by the staff headed by Tristan Harris. Tristan first asked if I was okay. Which was so thoughtful of him. . I like the way he handled my situation. And offered the best solutions and helped me with my rental. I was picked up from AW office then got my rental in a breeze. Also, I liked the reception area where coffee and tea was offered. I also enjoyed the massage chair. You get a massage as well while waiting to be served by Tristan and team. I would like to commend the Receptionist team : Marlena and Vanessa. Marlena is very courteous and kind , she also asked how I was when i called and asked if I was okay. She was very respectful and kind on the phone and introduced her name. Tristan and Marlena are great representatives of the company, . So Happy I got my car serviced and repaired here. I highly recommend AW Collision of Serramonte. read more

My lexus was involved in a hit and run while it was parked in my neighborhood. I was referred to AW Collision through the Lexus dealership in Serramonte. I was greeted with great energy from the estimator who got me a quote to repair the damage. Tristan was a pleasure to work with and very professional. He answered all my questions and sent all the documents over in a timely manner. Thank you so much Tristan and AW Collision for making my car look new again! read more

I have gone to this place twice now for my Toyota RAV4 and they are amazinggggg! Julio takes such great care of all his clients and is super supportive through the process. He is so kind and always very responsive when I call or leave a message. He keeps his word and has excellent customer service! They also detail your car before returning it to you and it's pretty impressive! The work they do is excellent and very VERY well quality! I highly recommend this if you're looking for a trustworthy and legit place to take care of your vehicle! Thank you Julio and AW Collison!! read more

Tre was my contact. He was amazing: very professional & helpful! Highly recommended! Won't go anywhere else for my car. Always responds immediately and honestly. Seriously the best customer service and the work exceeded my expectations. read more

AW Collision - After - Body Shops Near Me - South San Francisco, California

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The entire staff @ AW Collision handled my vehicle and me with care. John worked with my dealership to coordinate getting my rental car delivered and picked up as well as getting the car serviced by my dealership. Both me and my vehicle were in good hands with John and all the staff at AW. read more

AW Collision - 225 Tucson Hyundai - Body Shops Near Me - South San Francisco, California

WHAT: AW Collision of Serramonte successfully repaired our vehicle after a rear-end collision and was recommended as a Lexus Certified Collision Center. EXPERIENCE: I want to commend Tre Dabney for offering proficient service that was above and beyond my expectations for repairs. Tre was professional and prompt with all communication with any questions that arose throughout the repairs. The AW Collision team was able to repair our vehicle to pre-loss conditions and to great satisfaction, while working with our insurance carrier. I would highly recommend AW Collision! read more

I was rear ended, and the dealership recommended a W Collisions. They were very fast and efficient. They explained everything they even arranged for my rental car. read more

I love this place! John is the absolute GOAT. He helped me out so much with getting my car fixed at an out of pocket affordable price and he did it in a timely manner. The entire staff was super kind and welcoming. John did everything he could to save parts to help me save some money. I hit my car on a gate and it was DEEP! My car now looks brand new! Not to mention their detailed the inside and washed it, it looked beautiful when I picked it up, like nothing happened! Thank you so much, John! You're the absolute best! Definitely recommend bringing your vehicle here. Ps their waiting lounge is dope, it's got a massage chair! read more

We experienced exceptional services from John and the AW Collision team! They helped us fix our Prius after a collision. They did it in a timely manner and we were very pleased with the outcome. read more

It took longer than expected however, AW Collision did an excellent job! I live in SF and was referred to Allan Rivera by SF Honda. For my convenience, Allan arranged for me to drop off my car at SF Honda and provided me with an Uber ride home. The work was done at AW Collision in SSF. Likewise, when the work was completed, they provided an Uber ride to the shop for me to pick up my car. I worked with John Xiao as well, who was also very professional and considerate. read more

John was a pleasure to work with, and was extremely courteous, professional, and thoughtful throughout the entire repair process. John regularly provided meaningful updates on the status of the insurance claims and any supplemental authorization requests to the insurance company. AW Collision in general also made it very convenient to get dropped off at the Enterprise in San Bruno, as well as made it simple for us to leave the rental car with them. Highly recommend their services. read more

I was very happy with the service I received from AW Collision. From the moment their pickup truck collected my car, Allan kept me informed and coordinated everything smoothly. I then worked closely with Tre throughout the repair process. My case was challenging, as I had to navigate back-and-forth with the insurance company, which frequently pushed back on the necessary repairs. Tre's diligent communication and clear expectation-setting made a big difference--he kept me informed every step of the way. In the end, the repair was completed properly, and I'm very satisfied with the result. I would absolutely recommend AW Collision. read more

John was amazing! AW Collision is going to be my go-to spot if I need to get my car fixed

great service! John was super helpful with helping me get my bumper fixed and was able to finish in a timely manner. They're very accommodating & everything was a smooth process. read more

i had a recent accident and i took my car to AW Collision for repair. Andrea (personnel detailed at Toyota Daly City) was pro active and ensured i have the best info on what the steps are to do the repair. I am grateful for her pro active stance. She even assisted me to get the loaner car. Tre handled the repair. He did an impressive job on my car repairs. He also made sure im updated on the status from insurance claim to work progress. excellent customer service. solid job. thanks very much read more

3 accidents back to back in the span of 6months and AW Collision has been nothing but amazing, professional, and truly went above and beyond for me each time. Julio fixed my Honda Civic each time and I truly appreciate his efforts and attention to detail when it came to my car. Julio, Andrea (the coordinator), and along with the AW team made the process very smooth especially communicating effectively with my insurance and updating me regularly every step of the process. I highly recommend this shop if you need to fix your car with the best results and stress free lol. read more

Great service and work from AW Collision. Brought my car in as they are listed as an official BMW collision repair center. Tre was great and helpful during the process. He worked with the insurance who was at fault and worked through the estimate and approval with the insurance. Although my repair was not big (scratched diffuser and small scratch and ding on rear bumper). It looks brand new again. I would highly recommend them for repairs. read more

Huge shout-out to Tre and the team at AW Collision. I was rear ended and the at fault insurance wanted me to use one of their "preferred" shops, but I was recommended AW Collision by my father in law who had a really good experience with them. The whole process was easy and Tre took care of handling the at fault insurance while keeping me updated every step of the way. He advocated for my car repairs when insurance wanted to cheap out and I really appreciated that. My car looks amazing and you could never tell there was damage to it. They even detailed my car and returned it cleaner than when I dropped it off. If you find yourself in an unfortunate circumstance of needing a repair shop definitely come to AW Collision! read more

AW Collision is an excellent place to work with! John was always keeping me updated on the progress of my vehicle. The work they did was exceptional, and our vehicle looked brand new again! I truly appreciate the high level of service and the timely completion of the work. read more

I come to this shop for all my repairs, whether I was at fault and going through my insurance or I was using someone else's insurance when I am not paying. AW works with any insurance company and knows how to deal with their quirks and red tape. They go above and beyond regarding customer service. I have worked with Mike and John at different times. They know how to take care of their customers read more

Did a great job repairing my car, which had its suspension damaged. Was a pleasure working with John. Would recommend!

Very professional and friendly. Did a great job on car repair and completed it within the anticipated timeframe.

The staff at AW Collision always does top notch work. That's why I recommend my customers go see them for all their body work needs. read more

AW Collision - Body Shops Near Me - South San Francisco, California

This place has been amazing to work with. I've gotten several repairs done there from a rear-end and a restoration of my Lexus from it getting stolen. Their paint work and attention to detail for my car has been amazing. I worked with Julio for all of my needs regarding the car and he does have your best interests at heart. He's also very responsive and easy to work with. read more

Super responsive team, brought in my car for a week. The outcome looks so good. Very happy with it, will definitely choose them for car repairs if necessary. read more

We had a great experience with AW Collision SSF. Our Toyota Corolla was rear ended which required bumper replacement. John was very professional, prompt, and knowledgeable. He explained everything clearly. It was also a plus that he was knowledgeable about the insurance procedures. Our car was repaired in a timely manner with the OEM Toyota parts and it was also returned to us cleaned inside out. Overall this was a great experience. read more

AW Collision understood my need and responded in the quickest time possible which unbelievably exceeded my expectations! John in particular, provided exceptional service and support! John arranged for all my needs as he became aware that I was clueless in dealing with insurance companies. The time taken for him to receive me and for me to pick up my car after it was repaired, including arranging a rental car for my temporary use was beyond excellent! read more

My car needed a new door after it was sideswiped. There's only three BMW certified body shops in the area. I'm glad I chose AW Collsion for the repairs. Tré was easy to work with and my car looked brand new. Highly recommend this place (coming from someone who is very skeptical about any car repair shops)! read more

AW Collision - Passenger door replaced looks brand new! - Body Shops Near Me - South San Francisco, California

Tre is the man. These people are professionals and do the impossible. They spend the time working not lip syncing

Tristan and Andrea took care of me and my car, even if what I needed was a simple installation of some clips for my bumper to fix some sagging. Tristan fixed it up really quickly and I'm very satisfied with their service and their handiwork! I'm a big fan of AW and I'll continue to bring my car over here for anything! read more