Hello! My name is Joanna and I currently live at Avon Mill Apartments. After a horrible experience…read moreat my last apartment complex, it was so nice to have Erin and Clayton welcome me with open arms. I feel safe here and I feel at home. Anything I mention to them, they will get it done right away and they communicate with me. They both need more credit than some of these reviews show. This is one of the prettiest areas in Avon you will ever see. :) I recommend it!

Since late summer 2021 and the sale to BFS Property Group / Axela Management, living here has…read morebecome a nightmare. Tenants are being given the option to either vacate in 4 weeks, or to sign a lease with a $150 per month increase. Also, pet fees have been imposed and storage fees are about to be imposed. This, we are being told, is to bring the rent "up to market value". I say, Market value compared to what? Axela Management raves about the improvements that are coming, how wonderful it will be here when they are done. It's going to be "luxury living" here! But what about in the meantime? In the meantime, this place is about to be turned into a construction site and will be that for a year. And tenants who are forced to stay because they have no place to move to on such short notice will be living on that construction site, while paying for "luxury living". It is unconscionable to raise the rent here this much on tenants that can't afford it and also while so many repairs still need to be done, apart from the renovations. We are living here now and are paying for now. Pay for storage? What a joke. There's barely even any lighting down there. Other problems include the cracked tennis courts, the poorly maintained pool, broken locks on the access doors from the outside, meaning anyone can get in / no security, and one of the buildings has a wonky elevator. Axela says all will be fixed with the renovation. Well! Then start charging for it all AFTER the renovation is over. Working people, families, and seniors on a fixed income live here. In my opinion, the right thing, (as well as the legal thing?), for the new owners to do would be to keep the rent where it was until the renovations are done and also to give the tenants here enough time to move out. I am sad to say that I myself am now looking for a new place to live. Sad because this was once a very nice place. But now, even if I could afford to stay for the coming "luxury living", I don't think I would. What kind of landlords will these new owners be, based on what they've done so far? I don't trust them. They clearly don't care about people. It was bad enough when Figure 8 Properties was running this place. While it was up for sale, they obviously wanted to put no further money into it. Case In Point, the elevator in one of the buildings was down constantly for months, from about March to this mid-summer, until a third-floor tenant who needs a wheelchair finally called Channel 61 News and the local Fire Marshal. And we all thought that was bad. Little did we know what was coming.

I lived in this apartment complex for a year. I had a great time there! It was very clean and…read moreextremely close to West Hartford Center. If I had an issue, Tracie quickly attended to it. Also tankless water which is ideal for long super hot showers or baths...

From the owner: 24 N Main are brand new luxury apartment rentals in West Hartford Center.read more

The actual apartment of Aspen Green: My 2nd floor apartment…read morebecame infested with ants and bugs of multiple species that kept coming back despite multiple visits from maintenance who only sprayed the inside perimeter of my apartment. It was clear the ants were infested throughout the building and this was a frequent problem dealt with at Aspen Green. For a $3,000 apartment I should not have frequent ant infestations. There are no cameras at Aspen green, and car break ins and thefts were becoming popular when I moved out. Seema Fnu and other staff did nothing in response to car break ins and thefts other than sending generic emails to every resident about locking their cars. In a supposedly family safe community this seems very dangerous. Frequently children were yelled at by the property staff to stop playing outside and to stop skating on the pavement in the complex. This was also sent in multiple generic emails to all residents. This seemed extremely counterproductive to their supposed "family friendly" facade. The actual apartment was filthy. My vents were not cleaned prior to move in and my entire apartment on move out was covered in black dust. I became very sick from inhaling dirty air and mold from living in this apartment complex. There was dry rot in the apartment, water damage along windows and also dry rot and significant water damage in building 4's mail room which made it clear the entire complex is not maintained despite only being built a few years ago. Again, this apartment is not a luxury apartment by any means. The actual walls were so thin I could hear my neighbors snore, sneeze, cough, and talk almost always. Despite boasting about a strict noise complaint policy, the property manager, Seema Fnu refused to follow her own noise complaint policy after I was unable to stay in my apartment due to extreme noise. My upstairs neighbors seemed to have parties until 2am consistently despite quiet hours. After I had called the police for the first complaint, I reached out to Seema for help and support; in addition to the other property staff and a corporate staff member named Jaime who was also extremely disrespectful, invalidating, and rude after expressing concerns for my safety and the safety of the other residents. The noise from my above neighbors became extremely aggressive, and after attempting to seek out support and help from Seema, Jaime, and the other property staff, I was told that they did not believe me and I was not suited to live in an apartment. As someone who has lived in multiple rental homes and apartments before with no issue, this was a very rude and unnecessary statement to make. Seema Fnu also said that if it was that big of an issue that I had, I should call the police again because it was my responsibility to handle the safety of the apartment and it was not theirs. As a single woman living alone who had just heard on the news of three women being murdered in their apartments, I felt like I could no longer live in Aspen Green. This was no longer a safe space, and it was quite clear the entire property staff did not care about any of their residents safety or well-being. I was extremely gaslit and invalidated in my distress, this coupled with the continued aggressive noise forced me to end my lease 6 months early due to my apartment no longer being livable. Instead of being respectful at the very least, I was treated with animosity and anger from a person that does not know me personally in the slightest and should have at least handled the issue professionally. Seema Fnu withheld my security deposit beyond the 30 days since the day I gave her back the keys which was illegal because I had broken my lease, which had annulled the original lease I had signed. After supposedly agreeing on a settlement for moving out early, she overcharged me on purpose hoping I would not check my bank account and after calling her multiple times and a brutal conversation where I was spoken over repeatedly, she reimbursed her over charge. This place is a scam. Do not live here.

What a great place to live. Pet friendly community with beautiful units and a whole bunch of…read moreamenities including, grills, pavilion, pool, gym, wine club, book club, free garden plots, weekly farmers market, and even free bikes. 1br is a bit pricey but you pay for what you get including new kitchen, walk in closet and all appliances in unit. Friendly property management and access to awesome restaurants and walking trails nearby.

Worst development...under Trio management which is the worst in Hartford area. Office Manager is so…read morerude and no respect for older ppl or kids. Rent is too high and more units coming up which will create chaos. Amenities are c grade but the rent is as if it's a luxury. Office manager shouts at ppl and leaves early and has big time ego problems.

Spent my first couple post-college years here back in the early 2000's. For the most part, it was…read morea wonderful experience. My future wife and I were still deep into party mode back then, so we battled with management a bit, but looking back.... we deserved it. We were lucky enough to score an end unit that overlooked the small lake that abuts the entire property. It was beautiful and relaxing year round. We even used to take our canoe over to the Wood-n-Tap (it was The Keg) back then! Many many fun memories at this place. Affordable rent, great location (the property is also RIGHT next to the greater Hartford rail trail), and solid facilities make this place totally worth a look.

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

NOTE: The new management company, called Eagle Rock, is way worse than Westgate! Just don't, you…read morewill regret it.... I don't recommend this place at all, here's a just a few reasons why... There is an inch wide crack all the way around the doors to the hallway and the wind whistles through the door all night in addition to letting in the hallway light and all the hallway smells. The hallway always smells terrible, both from people living in the building with incontinence issues and the laundry room vents into the hall. Bugs enter the apartment through the hallway door, spiders, stink bugs, earwigs... The windows do not shut tight we and the wind whistles through the windows. The windows leak water into the apartment during a rain storms. Birds live in air conditioner and wake you at 4 AM. Outdoor lights in the courtyard never go off so they shine in all night. KITCHEN: The kitchen sink was installed with very cheap fixtures that lacked gaskets so water leaked down under the sink. The dishwasher leaves debris on the dishes so every load needs to be rinsed off. The garbage disposals are ancient and don't grind. If your unit has a washer/dryer... the washer tears your clothes and the dryer vents INSIDE causing massive dust in the apartment. The stove also vents inside, putting grease everywhere. Other people have said this -- they raise the rent - a LOT, every lease renewal!

Westgate was the first apartment I lived in when I moved to the area, or should really say, first…read moreplace I lived on my own. I lived in a studio from 2007-2011, which had a hallway, huge closets, and a humongous bathroom. The grounds were kept immaculately and the location was sheer perfection. Maintenance were very friendly gentlemen. When my fridge stopped working, they were quick to replace it with a newer one. When the ceiling fell out in the kitchen, they fixed it too. I used to walk to Stop and Shop, CVS, Dunkin' Donuts, and Boston Market all the time. The Chinese restaurant, Tasty, was a delicious convenience for me. They would throw two parties a year; a holiday and a summer cookout! The leasing office for the most part was very nice to me, except when I tried to negotiate the price. A bus stop is in front of the complex in case you don't have a car. The one-star deduction was for the price. These are very, very expensive apartments. The starting price for the studio is about two hundred dollars more per month than my last year rent. For the price, they should include a hot tub in the pool area and built a gym in the basement. Though I felt like I had no disposable income when I lived there, I felt it was worth living in a safe, convenient and beautiful place. I moved out solely because I could not afford (and I had decidedly to move in with my boyfriend). I do recommend Westgate if you make lots of $$$$$, but don't want the commitment of home ownership. Westgate was a wonderful experience for me.