They are way under staffed to be able to properly care for the amount of patients they take in! My…read moremother called me while I was at work crying because she said no one was helping her. She rang the buzzer 20 minutes before she called me. She recently had a hip replacement surgery and could not get up without assistance. She had to use the restroom and ended up soiling herself because it was at least ONE HOUR before an aide came to assist her. I got there 45 minutes after her calling me and the aide was finally there helping her! I got a little loud and said how would you like it if you had to wait that long and don't you think it would make your job easier if you didn't make her wait!? Now you have to clean up sh*t! I also was told that 6 aides will be on the schedule to work a shift and they are lucky if 3 of them show up to work! I would never recommend this place because of this. I will say that the nurses are compassionate.

After 24 hours in this facility I am ready to pack my Mom up who is totally upset about the…read moreservice. She has repeatedly pushed the call button and thank goodness it is not an emergency to get assistance. Some meds weren't ordered, she has sat on bedside potty waiting for someone to come, etc. I have called numerous times tonight to see if she could get someone to help her. No answer.

My husband has been at Avon Oaks for months. He suffers from delusions complicated with…read morehallucinations as one of his many medical issues. All of the staff have been absolutely amazing. Every person there I have been in contact with has been forthcoming with any questions I may have & react quickly with any requests I have as well as keeping me updated on his actions & state of mind. He's physically looked the best he has been in months--even his doctors have commented on that. He's getting the best care & is in the right place at the right time. Though it pains me to see him in this state, he is where he should be at this time. I would highly recommend Avon Oaks to any family member seeking long or short term care for a loved one.

Terrible outcome from here!! My mother got a bedsore and they did not take care of her. It got…read moreinfected and went into her bones. She ended up in the hospital and then home with hospice.

My father was a patient at Avon three times after hospital stays and he was was much better leaving…read morethe facility than when he entered. Nurse to patient ratio is low so the patient gets the attention when needed. Building is newer, very nice rooms and very impressive with all its equipment for therapy. The staff is "top notch" .Food is also great too. You can't go wrong rehabbing at this facility. Highly recommended.

I was here for two weeks after a major surgery at the Cleveland main facility…read more The Therapists had kept me busy 3 hours a day with Physical and Occupational that was specifically tailored to my situation and the Therapy advanced as I improved. The Therapists and Nurses make an effort to get to know you, and were some of the kindest, most patient people I've ever encountered.

Would like to take a moment to share our positive experience with O'Neill Healthcare North…read moreRidgeville. Last Saturday our 85 year old loved one had a fall and broke his left hip. Sunday, Metro Healthcare, Trauma hospital, did a partial hip replacement. Several days later our loved one was medically cleared for discharge. Only problem, he could not walk and was in terrible pain. Case worker recommended O'Neill Healthcare. Hospital transport and admission was set up. We arrived Tuesday at 9pm. He was warmly received! Next morning admissions, case workers, physical therapy and Cleveland Clinic doctor arrived to assess his condition. The nurses, assistants and aides were kind and accommodating. All departments worked so well as a team! All of our needs were quickly met. We are grateful that in one weeks time, our loved one has been moved into acute rehab to further his healing. Thank you for the outstanding care!!!! What a great health care facility. Our thanks to everyone. Regards. MG

Excellent small town Hospital for most needs, also getting bigger and bigger each year. Great…read morecoordination between Main CC complex and Avon Care when needed! Highly Recommend Use for many medical services. DBR

When I am home for the summer, I always pick up my meds from this pharmacy location. It is always…read morean easy process to pick up my meds and although there is usually a line, it goes pretty quickly. It is very clean inside and easy to find. The pharmacy is to the right side when you walk in and there is always someone at the entrance of the hospital to help direct or assist you. Also, the pharmacists are always friendly, helpful, and quick. I usually go in, but they also have a curbside pick-up option as well.

They will do the bare minimum at all times, my grandfather went from independent living to memory…read morecare, and did not give us proper moving instructions like what we would need, who would be helping with the move, etc. the past 3 times I've visited he has not been shaven, and the staff did not help put in his hearing aids. Overall, care got significantly worse, and staff is not attentive or helpful

This is a great place. They took care of my dear mother for two and a half years before she died…read morelast March. Having once been in the seminary and a pastoral minister, I've been in and out of a lot of nursing home senior living facilities. This place is tops! Really! All the staff are extraordinarily kind, warm, patient (no pun intended) and attentive to the needs of the residents. My mom couldn't have been better cared for. They always looked in on her to make sure she was alright. They treated mom (Marie) with dignity and respect, patience and kindness. Although once sponsored by the Lutheran Church, they have a very Catholic presence. The Diocese of Cleveland provides a priest to offer Mass there every Sunday, and they have a wonderful sister (nun) from Africa who is the coordinator. When mom died, I gave her whatever she wanted from her room. The food seemed adequate. But the most important thing was the atmosphere of real care and concern. It's nothing short of remarkable.

If you are thinking about placing a loved one in this facility, please pause and do very thorough…read moreresearch before making that decision. What is presented during tours and brief visits does not consistently reflect how this building operates on a daily basis. When state surveyors or outside officials are present, everything suddenly functions the way it should. Call lights are answered quickly. Staff are attentive and engaged. Documentation is completed properly. Residents are closely monitored. It is obvious that management understands the standards required for safe and professional care. The concerning part is what happens when that oversight leaves. Staffing levels are frequently inadequate, especially during evenings and overnight shifts. Residents who require close supervision, including those at high risk for falls, are not always monitored appropriately. Response times can be delayed. Situations that should receive immediate attention sometimes do not. Families trust that their loved ones will be consistently supervised -- not only when inspections are occurring. There appears to be a significant lack of accountability within leadership. Concerns raised by staff often go unresolved. Employees are stretched thin, expected to manage unrealistic workloads, and provided minimal support. When workers are overwhelmed and morale is low, resident care inevitably suffers. Instead of addressing systemic issues, problems are often temporarily corrected only when outside oversight is expected. Professionalism inside the building is inconsistent. Staff members are frequently observed distracted by personal phones instead of actively supervising residents. There is not always a sense of urgency when residents require assistance. A long-term care facility should operate with attentiveness, compassion, and professionalism at all times -- not selectively. The activity department frequently operates with unsafe staffing ratios, at times leaving a single activity assistant responsible for supervising a large group of residents alone. On multiple Fridays in particular, only one staff member has been assigned to manage numerous residents without additional support. Residents who require close monitoring have been left without adequate supervision, creating an unsafe environment. Expecting one individual to oversee that many vulnerable residents is not only unrealistic, it places both the residents and the staff member in a difficult and potentially harmful situation. What is equally concerning is that members of management have been observed walking past these situations without offering assistance or intervention. This reflects a serious lack of leadership and concern for resident safety. The condition of parts of the building raises additional concerns. Some resident rooms show visible wear and maintenance issues that do not reflect the level of care families expect when paying for professional services. The physical environment should reflect dignity and safety. Perhaps most troubling is the inconsistency. This facility has demonstrated that it knows how to operate correctly -- because it does so when being observed. That means the standards are achievable. The issue is that those standards are not consistently maintained when oversight is absent. Placing a loved one in long-term care is one of the most difficult decisions a family can make. It requires trust in leadership, transparency in operations, and confidence that residents are being monitored and respected at all times. Based on repeated observations, families should ask very direct questions about staffing ratios, overnight supervision, response times, and accountability before making a decision. Residents deserve consistent dignity and safety -- not temporary excellence when inspections occur. Please choose carefully.

If you have a loved one at this facility, I strongly recommend that you actively monitor their…read morecare. My mother has been a resident here for about 18 months, and we have experienced ongoing and serious issues. I worked in a jail for five years, and I say this with full sincerity: the conditions here are no better. Shortly after I moved back to the area, the administrator, Nikki, asked me to remove a negative review I had posted. I agreed in hopes that things would improve--but they didn't. In fact, I've seen more problems since. Some of the issues we've encountered: * My mother frequently misses scheduled showers--often multiple times a month. * She has been forgotten at mealtime on more than one occasion. * The air conditioning system is unreliable, creating uncomfortable and unsafe conditions. * My mother has had a broken tooth for months, and care has been delayed. * One night, she was coughing so badly her lips turned blue. The nurse on duty, Sonia, delayed calling 911 because she "had to finish paperwork." A staff member eventually urged us to call 911 ourselves. * Despite needing a Hoyer lift, a staff member improperly moved her, resulting in injury. * I've personally found dirty diapers discarded on the floor of her room. * She is often not assisted with tooth brushing or basic hygiene. * Many residents go days without being showered or changed, blamed on "short staffing." * Transportation to medical appointments is often missed due to poor coordination. * Staff often gaslight residents, dismissing their concerns or blaming them. There are smiles when you walk in, but walk a little farther--look at the peeling paint, broken equipment, and unattended patients. Families must be vigilant. No one should have to fight this hard for basic care.

Care quality was great from start to finish. Had a wonderful experience with the handling of my…read morefathers needs.

From the owner: Empower Care, LLC is a compassionate and client-centered company dedicated to enhancing the…read morequality of life of individuals, couples and families through tailored home care solutions and supportive services.