If you are looking for a senior living community for a loved one, please go tour Independence…read moreVillage today! The staff cares about the residents and the Activities are AMAZING!

I have been working at Independence Village of Avon Lake for over a year Memory Care (Story Point)…read moreand I should have applied sooner. The staff are very hard workers and always with a smile on their face and willing to help. The facility is very clean, activities inside and outside the facility. I have met some very interesting residents and family members and love to keep in touch with them and try to keep a smile on their face being they are under such stress of their loved one. I would be glad to recommend

They are way under staffed to be able to properly care for the amount of patients they take in! My…read moremother called me while I was at work crying because she said no one was helping her. She rang the buzzer 20 minutes before she called me. She recently had a hip replacement surgery and could not get up without assistance. She had to use the restroom and ended up soiling herself because it was at least ONE HOUR before an aide came to assist her. I got there 45 minutes after her calling me and the aide was finally there helping her! I got a little loud and said how would you like it if you had to wait that long and don't you think it would make your job easier if you didn't make her wait!? Now you have to clean up sh*t! I also was told that 6 aides will be on the schedule to work a shift and they are lucky if 3 of them show up to work! I would never recommend this place because of this. I will say that the nurses are compassionate.

After 24 hours in this facility I am ready to pack my Mom up who is totally upset about the…read moreservice. She has repeatedly pushed the call button and thank goodness it is not an emergency to get assistance. Some meds weren't ordered, she has sat on bedside potty waiting for someone to come, etc. I have called numerous times tonight to see if she could get someone to help her. No answer.

I have lived here at Towne Center for almost a year and find it to be quite comfortable. The…read moreapartments are cozy and spacious and very well kept as the lobby are cheerful. There is community activity every day and you can order dinner at a reasonable price. Every one is very nice Management works very hard keep everything running smoothly. It is just a pleasant convenient place to live plus they accept pets.

My grandma is currently here because she has a broken ankle and isn't mobile on her own. The…read morefacility has a very cute lobby and the decor could easily win a potential resident over. Unfortunately, my grandma's experience living in the assisted living community has been extremely unacceptable due to the aloof and slow staff. The cost of this facility absolutely does not justify waiting 2 hours to use the bathroom or being woken up at 8:30 and not getting breakfast until 11:30. It's not right. They are understaffed and handle my grandma rougly when they do actually help her to the bathroom or in the shower. I do not recommend for a loved one. It pains me to see my grandma being in a sub-par care facility. It saddens me.

Went into rehab center. Had a broken leg. They took be…read moreoff an important med. I complained I need that med. Head Dr. is very poor at her job. 20 min of rehab a day. AIDS were great?

When this was run by St. Mary of the Woods it was a lovely place. When St. Therese took over in…read moreDecember 2024 it went downhill fast. The people who work there are so nice and very compasionate, however, the people who took over and are running the facility now are not so great. The food is not the best quality and some of the things that were once included in the already high price to live there are now an extra expense. They nickle and dime the people who live there. Not what I would call a "Christian, non-profit" way to run things. If you are in "assisted living" they now want to charge for the food to be delivered. If your are unable to get to the dining room to get your food because you need assistance, how is it OK to charge a fee to deliver the food to these people? I will agee it is a beautiful facility and the grounds are very nice. There are some nice amenities like a beauty salon, a chapel and a Bistro. The Bistro used to be very nice but now the food is not that great and half the time there is nothing in the coolers. I was floored when they charged $3 for one banana. They may put on a nice show when you tour the facility but I say beware. Hopefully, one day it will go back to being run the way St. Mary of the Woods ran it.

If considering this facility, please use all your senses to really look around to see if this is…read morethe place for you - taste the food, look at house keeping or lack thereof, and how it smells and how much that needs updating. Many of the staff are very dedicated and have been there for years but facility is in dire need of improvement. My Mother has been there for over two years and I've seen serious decline in services, I do not recommend them, especially for memory care. There is little to no activities or stimulation and heavy urine smell.

My father entered Brighton in April 2019 on a respite basis. We were told about their $2,000…read morereferral credit special as an enticement to move in. Once he was in and we got our first bill, we asked about the credit. We were told it was only available to permanent residents (info conveniently withheld when we moved him in). My father ended up staying through September 2019. In July we were told that my father automatically became a permanent resident 30 days after move in. There is a $1500 move-in fee for permanent residents and they decided to charge us. We asked for the $2,000 credit but were told that we would only be getting the July referral promo credit which was sadly reduced to $1,000. We explained that the May credit was $2,000 and we requested it back then several times but were denied it. They refused to give us the other $1,000. Upon telling them we were leaving and serving out our 30 day notice, they failed to shower my father for almost two full weeks. My father begged for a shower and finally asked for my intervention. I called and demanded a shower that day but it still took three more days before he got one. Meanwhile a rash he had worsened. He was humiliated having to go down to the dining room and sit at tables with others while he smelled badly (he has issues with both urinary and mild fecal incontinence sometimes), and looking unkempt. He skipped several meals because he was embarrassed. When I called the director, Russell Elmore, about this and asked that we be credited on the final bill for showering services and some meals, and I recorded the call, he apologized and said that he would find a way to reduce the final bill. He also said he'd look into the referral bait-and-switch. He told me he'd call me in a few days. Thereafter he failed to return my phone calls and emails. I've been getting bills with late fees attached as I await a promised adjustment that is never going to come. Even when I told him I was reporting him to various agencies etc. he didn't care. Run from this place! There are so many other facilities to choose from. We had a terrible experience here with more than just the director. The care coordinator, Carol McCarthy, is awful. In six months there we never had a single meeting about my dad's care. She canceled the only one we did have and never rescheduled. She knew about my dad not having a shower and still took days to get him one. I could go on and on. Just take your loved one somewhere else.

I was really scared coming here! Within minutes they made me feel so comfortable ! The staff here…read moreis absolutely amazing! The food is outstanding! The therapy is done to your ability not to theirs! They get to the call light as soon as they can! I got to bring my service animal to visit which helped me so much! They keep your pride and privacy in mind at all times! I am a 56 yr old female that had to come fr rehab ! You can't go wrong here! Except third shift I have had to do everything for myself I push the button no one comes! I have a IV pole I have to push while holding and walking with a walker! If something was happening to me heart wise I would be in trouble!

From the owner: Avon Oaks Nursing Facility Provides Child Care Center, Daycare, Medicare, Skilled Nursing Services,…read moreRetirement, Lifecare Facility, Rehabilitation Therapy, Speech Therapies, Skilled Nursing, Assisted Living Services to The Avon, OH Area.

It seems this facility will hire anyone who can breathe and has a pulse. STNAs were rude and moody,…read moresome raised their voice when I only asked for water and clean linen. Definitely a terrible experience.

This place is a shitshow! I came in because I had 2 broken feet. One night alone the nurse,named…read moreTha, gave me the wrong dosage of medication, refused to clarify what she had given me and refused to own her mistakes. Instead she put her ear buds in to ignore me!! Took me 3 hrs to get a different nurse to fix the problem. They even called the police on me for standing up for my right to clarify what I was given before I took it. And that was only 1 night. The nurse then told me that she understood why my ex beat me and my parents wanted to kill themselves the first time they saw me. They only want your insurance money, they don't care about people at all!! Also, the DON ,Ginger, and administrators Jen and Stefani do nothing but gossip about the private aspects of your life and tell staff things that are irrelevant to your care. I've worked in Healthcare for 25+ years and this place was appalling. It took them atleast 3 hours to answer the call light, so I was helping my roommate get to the toilet so she didn't soil herself. One night when an aid actually showed up,she asked him to help her to the toilet and he literally said, just pee in your diaper, which she wasn't wearing, it easier for me to change that. And when you report these rights violations, they lie to your insurance company and tell them you're healed when you aren't so you have t6leave,otherwise pay 365 a day upfront. I really feel bad for the people here who can't stand up for themselves. Now Mike in PT, Jamie in OT and the STNA Aquila are awesome and amazing. They went above and beyond for sure. The STNA Danielle has a horrible attitude. Even the social worker seems crooked. The actives staff, Brittany especially, are all amazing. The nurse Shannon is pretty good and Nurse Charity was very sweet and kind. Sadly ,however, the nurses, DON and administrators are crap. Even the receptionist tried to act like she had power over us.