CAN SOMEONE TRAIN/HELP secretary TISH? Preauth not submitted, approvals not entered for scheduling, does not answer phone, does NOT RETURN phone calls. Other staff admit that she is awful. You can have the best surgeons but if the staff can't do their jobs, it doesn't matter. She has been there for four months and the issues continue and it is getting worse. It takes weeks for her to do her job, then you can schedule,, meanwhile Dr Shaia has open slots. Patients are needlessly suffering. This is ridiculous behavior from a doctor's office. This is not an insurance problem. It is a TISH problem. read more