I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

If you're in the market for anything jewelry then Emily is your new best friend! She did a…read morebeautiful job helping my husband and I update my 30 year old wedding rings. We were so happy that I referred a friend who needed a ring resized and some earrings repaired. Not only was Emily helpful again, but her kindness and customer service are out of this world. Emily is a rock star and the only person I'll go to now!

Julie and staff, thank you so much for assisting me so I could donate to Helen's Hope Chest watches…read morewith batteries for the Foster children. Your kindness will be remembered and felt by many people.

Brought in a Rolex Sea-Dweller 16600 to have a Rubber B strap installed. I thought it'd be a simple…read moreprocess. Instead, I was told the strap was incorrect and that a permanent riveted link would need to be cut/modified. I stopped the work and showed the technician Rubber B's written instructions specifically saying not to modify that rivet. He still characterized it as a matter of "personal preference." The strap turned out to be the correct one and fit properly without modifying the rivet. During the process, one of the bracelet screws was also visibly marred, and the strap was cut shorter than necessary. I'm glad I stopped the permanent modification before it happened, but I would not bring an older Rolex here again.

When you have a husband who is a watch man, that can mean only one thing, have a good watch repair…read moreshop nearby! Donaldson's is that for us! From helping to track down a specialty watch repair for a high end Italian watchmaker to replacing batteries, Donaldson has been that shop for us. Great service, local and a military family, we will continue to support Donaldson!

Best watch store in Gilbert…read more I always come here for adjustments it's so clean and the front desk girl is always so nice. Amazing selection too from citizen to seiko they have it all and great prices

Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

This store is just amazing. I needed to replace the battery in two of my Tag Heuer watches. To…read morereplace the battery and preasure test the watch cost only $25 per watch. The guys completed the task in less than 15 minutes. That was outstanding!! I'll be back again for sure.

I stopped in to get a new watch sized a few days ago. I decided to bring three other watches that…read moreneeded batteries. The service was friendly, fast, and very affordable. The team took care of me in just a few minutes while I waited. Wandering throughout their showrooms was a treat for the eyes, with hundreds of clocks from 300-year-old antiques to an ultra-modern, sleek interpretation of a floor clock. Everything about my experience here exceeded my expectations and was very modestly priced.

Elite Jewelry & Loan was incredibly kind and helpful when I reached out about repairing the leather…read morekeeper on my vintage watch band. Even though they were not able to do the repair themselves, they took the time to give me a thoughtful response, understood how important it was to preserve the originality of the watch, and recommended another shop that may be able to help. I really appreciated that they did not just give me a quick "we can't do it" response. They genuinely seemed to care and wanted to help me find the best option. Great customer service and very friendly people. I would absolutely recommend reaching out to them.

We had an absolutely wonderful experience at Elite Fine Jewelers. Edwin was incredibly kind,…read moreresponsive, and genuinely a pleasure to work with from start to finish. We came in with a somewhat complicated request, and both Edwin and the owner went out of their way to accommodate us without hesitation. Communication was fast, the process was seamless, and the care they put into their work really shows. I'm beyond happy with my ring and the resizing service, everything turned out beautifully. It's rare to find a place that combines skill, efficiency, and true customer care. I would highly recommend working with Edwin.

Brad is always professional and knowledgeable. This was my second time here, great work as always!read more

Brad is a great guy and a great watch repair genius ! I am a…read morerepeat customer. I got a watch as a gift, took it over and Brad adjusted the band spiffy quick! I will continue to be a repeat customer and recommend Brad to anyone who needs watch service

The clasp on my gold omega necklace broke and having dealt with Gold Vampire/Hawkes and Company…read morebefore, I took it there to be repaired. I picked it up today, and the clasp I selected works perfectly, because it also has safety hinges. I brought some scrap gold and broken silver bracelets to trade in for the repair cost. Abby, who originally helped me when I dropped the Omega necklace off, was there today as well. She meticulously tested each gold scrap and silver bracelet for authenticity and logged everything. She was professional, efficient and knowledgeable. I appreciate how thorough the procedures and rules are at the Gold Vampire when one sells precious metal. I recommend Gold Vampire/Hawkes and Company for your jewelry purchases and any jewelry repair work needed. Thank you Abby for your help.

Don't remember this place at all but yelp app won't allow me to delete without writing somethingread more

This quaint shop is just what I was looking for. I have some sentimental timepieces which includes…read morean old grandfather clock which has made its way through my mom and dad's lives to now mine. I can't wait for them to fix it and help me to keep these precious memories going.

Mom has worn a watch for 81 years (!) and can't do without it. The latest strap broke yesterday and…read moreshe called me for help. I found Eternal timepieces on Yelp and they are open Saturday so we popped in. Tom was friendly and professional and replaced strap and battery quickly. Some beautiful clocks in waiting area to look at. Mom was happy with the price and service. She has no interest in learning to check her phone!