AVM Restoration just recently finished my 1,000 sq. ft. basement. For our family, it was the opportunity to expand our living space and enjoy our home to its fullest potential. I'm writing this review because hopefully it will save another family from experiencing additional heartache, frustration, and stress. AVM's sales representative quoted the pricing to complete the basement. I later negotiated pricing to meet my budget needs. AVM agreed to complete my basement based on this understanding and what I communicated as my needs. The team started quickly after signoff which was great. A week into the project, however, the owner (who was pretending not to be the owner), asks me for more money. He badmouths his sales guy and then proceeds to beg for more money. When I told him no, he then proceeds to have an inappropriate conversation about race and blacks in America. Now, I wouldn't even bring that conversation up if I thought it had no bearing on how they treated me going forward. From that point on, there was an issue at every turn. They sent me an email telling me that they would no longer be providing finishings to finish the basement. Who does that? They were initially planning to complete the basement with faucets, door knobs, lighting, etc., but all of sudden not now. They then proceeded to quote additional pricing on items that were already agreed to and communicated, ie. recessed lights, framing, etc. They stretched this project out from what was quoted at 4-6 weeks to a whopping 15 weeks! They would state they were coming and not show. They had no respect for me or my family. There were several occasions in which I had to remind them to lock my doors and windows as they were putting my family's safety in jeopardy. In a virtual environment, my kids were studying. There were times when I had to ask the workers to turn down the music because it was being blasted so loud. The trash and debris in my yard is and was ridiculous. They broke a mirror I had had for more than 20 years with not so much of an apology or compensation. I could go on and on but I'll stop there. If you decide to proceed with this company, make sure you iron out every single detail in writing down to lighting and fixture placement. Make sure before you commit to this company that you communicate expectations in writing of how your home is to be respected. It's unfortunate that when you're paying your hard earned money, companies like this would take advantage of that. In the end will I have a nice basement, yes. Will I have to pay someone else to fix their errors? Yes. This company says it values its customers, but honestly I couldn't tell. Proceed at your own risk. read more
