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    Hertz Rent A Car

    Hertz Rent A Car

    1.0(4 reviews)
    2.0 mi

    Terrible service. My insurance company arranged a rental here and told me to call at 8-8:15 am for…read morea pick-up. I called several times between 8 and 8:45 with no success - I had a doctor's appointment at 9:45 that I needed to get to. Finally, I got a friend to drive me in. There was no problem picking up the car, but I had the same trouble getting through to arrange a return - I couldn't even leave a message, as the voice mailbox was full. I called corporate and finally managed to get transferred to the office. The woman I spoke with said she was on the phone with a customer, but struggled to get my phone number right, so I said I'd hold and wait. When she returned to the line, she said they could offer me a ride to the dealership, where I needed to pick up my new car. I arrived half an hour later, and the Volvo employees in the same office didn't know where she was. I left to pick up my car and had the dealer drive the rental back to Hertz. Still no-one at the desk, so I left the car and the key. So... TL;DR: nobody to answer the phone, nobody at the desk, no interest in customer service or honoring an appointment. Go to Enterprise.

    Don't have people to answer the phone in the am. Their computer takes forever to warmup not sure if…read morethat's the truth or the excuses. Three staff at the counter only one deal with clients. Let clients waiting in parking lot for pickup for ever, lied about picking us up in 10min, nothing happened after 10min or 15min. Called back then said will call back in 2min that never happen either.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.7(13 reviews)
    2.9 mi

    So I guess that was a professional way to say we're done - no resolution smh. the Dover de location…read morewas phenomenal - now I live too far from there.

    I'm a business traveler and have been a customer of Enterprise for over 10 years. However, my…read moreexperience at this location on Nov 3, 2022 was the worst I've ever had with ANY car rental companies. I feel compelled to write my first review here. Stay away! The experience was simply appalling. The branch manager was nowhere to be found from 1pm to 2:30pm, leaving three customers waiting and one turned away (who returned to the office to change his rental car, unsuccessfully). She showed up at 2:30pm only after one of us was able to get hold of her through a National customer service representative (as funny as it sounds) around 1:45pm and told her on the phone there are three customers waiting in the office with reservations. When I asked why there was nobody working on a Thursday afternoon, the branch manager (Tremaine) started telling us about policy activities earlier during the day that caused the station to temporarily close -- But it was all cleared up around 1pm as we customers were able to enter the station (and all other rental companies were operating normally). Then she said she had to go to another location to contact customers by phone -- But none of us got any phone calls and I had to show her my call log to prove it. Then she started telling me my profile in the system must have the wrong phone number -- Honestly? In the end, she started making her own rules about who could get cars or not and claiming there is no car available for me, despite having an active reservation. She was unprofessional and rude, and showed no care for customers during the entire process. Eventually I had to book another reservation with Avis next door and continued my travel through Wilmington. I will continue to use Enterprise. But at this location, stay away!

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    Hertz Rent A Car - Hours of operation saying there close on Saturday and Sundays

    Hertz Rent A Car

    1.7(26 reviews)
    2.8 mi

    This place is The worst. Made a reservation and they had no car for me. Only thing they did was…read moretell me to call corporate. Corporate could do nothing for me and could help at all. Don't take a reservation if you can't keep it. They have all these rules if you cancel within 24 hours. What happens when they cancel on you. Nothing. do trust this place or hertz.

    Horrible Experience - Avoid Hertz!…read more I had an absolutely terrible experience with Hertz. They handed me keys to a car that wasn't even there--completely unacceptable! When I brought it to their attention, they made zero effort to fix the issue, leaving me completely stranded. They close at 5pm i made a reservation to pick the car up at 5pm i got there at 4:50pm i got the keys at 5pm so when i left they were closing so i had to call corporate because no one was in the office because they close at 5pm no apology, no alternative solution, just awful customer service. As spoke with a manager and we argued back and forth because she told me to return to hertz the next day (Saturday) hertz is close Saturday and Sunday as she insisted there were open and guess what there closed!!! This kind of negligence and lack of accountability is beyond frustrating. I expected at least a basic level of professionalism, but Hertz failed miserably. If you're looking for a reliable car rental company, I strongly suggest you go elsewhere. Also they open up at 8am the workers are always late i called corporate again because the worker showed up at 8:40am .

    Avis - carrental - Updated May 2026

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