Car was in the shop.. had to extend my rental for another week but they didn't price gouge me and kept my rate the same. Total charges out were a bit less than expected, which was a huge help to me after all the car repairs. Tip - ask for Ara. He is very helpful and genuinely cares. Thanks again! read more

Nice gentleman at the counter unfortunately was given a dirty car. I was on a time crunch, so I had no choice but to take it. For Saturday returns, Be aware location closes early so you have to return by closing regardless of the time you rented/picked up the vehicle, so in my case I was shortened a few hours. You also get charged $12?? For a rental extension read more

Avis - Was given a dirty car - Car Rental Near Me - Santa Ana, California

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Great service and great car! We made a reservation and paid for the rental ahead of time. We showed up early for our appointment but were assisted right away and in our rental car before we knew it. Pick up and drop off were both very smooth read more

Nice & Friendly place. Ara at the counter was so nice, welcoming customers, efficient work processing, and speedy. Also the parking gate person wih square eyeglass/beard was so kind, friendly, well managed parking for me. read more

Avis - Car Rental Near Me - Santa Ana, California

From the start to the end of my car rental experience everything went smooth, they were quick prompt and provided a great experience. Will definitely be back to Avis. The car was well maintained and maintenance. read more

Great price, great service, great car. We rented a 2025 crossover SUV for well less than any other car rental agency. Thevehicle was immaculate and after utinng 1,400 miles on it (road trip) there were zero mechanical issues. Ara was the counter agent (owner?) who helped us and he was super friendly and super fast. Less than 10 minutes to come in, complete rental process and leave. Drop off was even faster. Three for three = 5 stars plus! read more

A special thanks to service agent Mo for making a little girl's dream come true. My little girl has been begging me to get a Jeep Wrangler, and she reminds me every time we pass one. As we walk down the isle of cars in the rental garage what do we see? A white Jeep Wrangler. Daddy please, please, please... can we get the Jeep Wrangler? So we check with Mo... That will be $60 a day more. "Oh I'm sorry, we can't do that", I said. My daughter looked at me and Mo with those puppy dog eyes. "We'll, are you active Military? A Costco member? How about AAA," Mo said as he was trying to make this work for us. Well yes, indeed we are Costco members. "Thank you Daddy, thank you," my daughter screeched as she jumped up and down in excitement. A special thanks to Mr. Mo for making the extra effort to figure out how to make my daughter's dream come true. read more

Avis - The Avis/Budget counter in the rental garage at the John Wayne airport. - Car Rental Near Me - Santa Ana, California

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Customer service is phenomenal. In and out without any hassle. Great cars. Very friendly. I don't think I will rent a car anywhere else!

Dropped a car off here yesterday. We had a good interaction with the employee working at the desk despite being charged a $500 drop fee. We then ran in our own car to get lunch at which time my husband realized he didn't have his wallet. We immediately went back to get his wallet from the rental. Despite being back within 15 minutes, the car had been moved and the wallet was gone. We made no other stops and also checked the gas station he used immediately before drop off. We believe the wallet was taken from the car by an employee in that 15 minute window we were gone. We have tried to call numerous times to see if it's been found/give more info and the branch does not answer the phone. We get transferred to a national 800 number every time. Extremely disappointed. read more

Overnight drop-off is the BIGGEST PLUS!!! Because it's not SNA, John Wayne Airport, the rate is WAY cheaper. (for example, I put a 3-days rental for the future dates, weekday, around early May, the cost on Costco Travel is $88 for economy car at this location v.s $197 at SNA AVIS) The gentleman who works here was super friendly with excellent sense of humor. The car I reserved was already pulled out at the front, I got the key and ready to go in 10 mins. (could be even faster but my credit card was suspended due to fraud so I had to make a call). He even asked if I need direction I didn't want to tell him I live down the block:P The car I got for intermediate class is Mazda 3, with only 3k mileages, quipped w duo a/c, safety technology, power seat and GPS....etc. The car is also clean, the kind of clean after $15 car wash, not the $80 detailing though. It's strange this car is missing all 4 floor mats, maybe someone stole it: xD He explained the overnight drop-off, which is, there's no gate to the parking lot, lot is usually empty, just park the car and lock it. Leave the key ONLY to the security guard at the end of the LOT. The biggest problem for South Coast Metro is parking, so I used to rent from SNA because they open to 11pm, but I am so happy I found this location, closer and more efficient. This location actually never seem busy every time I drove by. It's not too far from SNA, if you are traveling from SNA and doesn't mind take Uber ride, this location might works perfectly for you. I got the e-receipt the next morning even before I got out of bed:) Thank you Avis! read more

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I heard Avis is good but two experience is worst. They tow my car 7 hours before drop off time. I was helpless I called Coustomer service showed my rent agreement which was not in there system. Coustomer service ask contact SNA airport no help & tow guy took the car. Then I went to Sna airport and they were shock why this happened ? And they didn't Corporate although they accept there mistake. I was worried to get refund $350. But after 3 -4 days I saw my credit card avis ripped $1325 although it's there mistake. Operations manager says complain online and no money refund I got from them. Then twice I took hertz its very good experience till now. read more

Highly recommend this Avis. The manager (Ara) is absolutely amazing! Super friendly and professional. He had the car ready when I got there. Check in/out was easy and fast. Thank you Ara for the impeccable service! read more

Horrible experience! This owner is the worst . I rented a car for 4 days . But they gave me the car with " inspection due " in the dashboard. I didn't feel safe driving it all the way back like this, so I called Avis roadside assistance and they re directed me to go to the nearest location to do a vehicle exchange. After calling all locations, nobody had cars available for an exchange. I decided to take an airplane back to LA, since all nearby locations closed at 5 pm. Customer service made the change to drop it off at Concord ,Ca. When I arrived there, the lady was so kind to take the keys for me, and promised to email me the receipt. Well, I see a charge on my credit card for double the amount . I called Avis in concord and she told me I had to speak with the Santa Ana owner because that's where I picked up the car. I asked if she can call for me , and she said she can't help me because the owner actually had called her About me returning the car late . That he was extremely rude to her assuming that I had to pay more . Dude , I didn't keep the car the 4 days as expected because you rented the car to me with the inspection light !! Why call the other location , scream at the poor lady calling her a liar , only because you thought I kept the car 4 days instead of 1 and 120 minutes . I laughed when she told me she shut you off as soon as she asked you for your cell phone number to send you the video of her cameras of my return date and time. Pathetic! You are not only rude to customers but also to your colleagues from your company. Not even 2 hours late !! And you charged me $140 extra . What about my airplane ticket ? Are you going to refund me it ? Renting malfunctioning cars to customers !! Nasty, stains on the seats as well. What if something had happened on the way ? It could have caused a collision for me and my friends . I never had this problem with enterprise. They always take care of me. You are putting my life in jeopardy. And you only care if I had the car one or two days ? Shame on you. You should find another career . Now I see why many yelpers hate you. Next time, go to Santa Ana aiport. It's way better . read more

Avis - Nasty stains of who knows what - Car Rental Near Me - Santa Ana, California

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The pricing is super low, cars are clean, and service has been great. I have used them on several occasions and wont go anywhere else.

Came here on a Saturday at 12.30pm. There was no rush and the gentleman staff was polite and friendly.

I couldn't wait to get home and write a review for this Avis location. WONDERFUL customer service!! I didn't catch the name of the guy who helped me, but he was very friendly and genuine....asked me all the necessary questions but never pushed any of the extra options on me, like they normally do. After reading horror story reviews for most of the car rental companies at SNA, I opted for this location instead, and boy am I glad I did. NO lines - just me, and he took me right away. Even upgraded me for free to a sparkly new Corolla (only 939 miles on it) because I mentioned I was moving and needed as big a trunk as I could get for my car size. A+ all around. Thanks Avis!!! read more

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Ara is the epitome of excellent customer service. I have been renting cars from him since I moved to the neighborhood a year ago and he always goes above and beyond to do his best to help me with my car rental needs, even when I give him no prior notice and come in last minute. I would 10/10 highly recommend him and if you stop in you won't be disappointed. Thank you Ara! read more

This location has thieves working here. They stole over $1000 of my personal belongings that were left in my car. My car was towed here and for 1 week I could not get anyone to provide me a location to this place . I also had my cell phone there but it was dead at the time. But I decided to track my phone today and it was magically charged and pinpointed the location to this Avis, which is how I found out where they stored the car. The employees here stole a pair of Jordan 1's , a new pair of Iversons, a red iPhone 13, an iPhone 12 pro, an iPhone 8, a Versace bag, a coach bag, had some gifts for my kids from my parents and other relatives which they they opened. Those were the major items that were missing. Avis needs to investigate this because I'm filing a felony suit on Avis!!!! read more

Super friendly and fast service from Ara, a really nice gentleman with a great sense of humor. Ara provided tips to help return the car out of hours, as well as directions to a local fueling station. Would definitely use this great service again. Thanks read more

Worst Avis on the planet. We rented a car, got a rental receipt, drove the car around for over a week, wanted to change the return location and date so called the customer service line, only to be told that our rental contract doesn't exist due to a human mistake on Avis's side. I was switched to 4 different customer service agents on the phone, one of which told me I needed to go back to the original pick-up location, which is the Orange County/Santa Ana airport one to have this fixed. When I told the guy on the phone that this is their mistake and we shouldn't have to be the ones running around trying to fix it, he said he would transfer me to a customer service agent and hung up on me. Utterly unhelpful and useless. In the end we went back to the SNA location despite already being on the way to San Diego. It appears that the person that made the mistake on our contract is a new hire who frequently makes mistakes so consider yourselves warned. We wasted over an hour total on this human mistake of Avis's. We were offered zero compensation even tho verbal apologizes were given by the last agent we dealt with. If you rent a car from this place, know that they allow mistakes to be made, then ask that you use your time to fix the problem they made and offer zero compensation. We even have Avis president's club membership through our Amex Centurion cards, so beware no one is spared from their incompetencies. We certainly will be switching to Hertz after this. read more

I've rented from here numerous times now, and have had great, smooth experiences. The front desk agent is always friendly and warm, and provides tips if returning the car when this location is closed (since they are open M-F 8am-5pm and Sat 9am-12pm), to make for a smooth rental experience. When you do make a reservation and go to pick up, he doesn't really give you an option for which vehicle you are getting (only the type you reserved). The cars I've rented have always been clean with full tanks. Location isn't too far from the John Wayne airport (SNA) - about 2 miles, and prices are comparable or less than prices to rent at the airport. This location is conveniently located right off the 55 freeway and near the 405 freeway at the Sunflower Ave./Main St. intersection. Good service, products and location makes me a satisfied customer! read more

** BEWARE ** this Avis location is shady. If you don't want multiple mystery charges, do not give them your credit card info!! Not at all what I'm used to from Avis in every other location I've been to & I'm a frequent business traveler. This location double-charged me plus an extra $70 for what? I filled up the gas, so not that. And when I brought it to Ara's attention, he was unwilling to resolve the problem. He kept insisting that it was correct even tho the car was returned Wednesday night & a new reservation was made for Thursday morning. He was condescending and spent much time unnecessarily mansplaining. When a customer gives you the opportunity to make it right, you do it. So the car I had returned was rented to someone else when I arrived Thursday - I asked and told him that was the car I had yesterday & I liked it. However they charged me a third day on it (I didn't know this until it appeared on my credit card) plus I rented another car that morning. Why would they even let me do that if I was already paying for the other car all day? How do they justify renting it out to someone else if I'm paying for that day on it? That's triple dipping!! Avis is working on reimbursing me, no thanks to Ara who just gave me a headache & wasted my time. And I still don't know why the extra $70 - Avis HQ is investigating. I hope they take it out of this guys check. He lost the location a good customer & put a tarnish on Avis's name for a few bucks? Not smart. read more

Avis - The red Ford Edge that I returned Wednesday, already rented out on Thursday even though they charged me for the entire day. #beware - Car Rental Near Me - Santa Ana, California

This is a review for phone in reservation / counter service at this particular Avis which may also service the John Wayne Airport. I have used this location and two occasions when i had to drop off my car for repair locally. On both occasions the operator/manager (franchise owner?) took care of me. He was very nice and professional. The car was ready as promised, I was picked up on time and when he could not give me a ride back to the shop the last time he comped me for the gas for the inconvenience of asking the shop to pick me up. The cars were clean new and in perfect working order. If i ever need a rental in the area he's getting my business. read more

Have been renting from this location for 15 years and I have Never had a problem with this Avis Location. R is always helpful, low mile cars, always clean and fresh and no hassle if I need the car for a longer period of time. I rent from this location 5-10 times a year, no problems, no hassle just professional service. I rent a car and go straight to the car wash in Santa Ana, full wash and tire dressing for $9. read more

The most painless, pleasant rental car experience I've had! This location is also a Budget. The man who runs it is so sweet and helpful, and the option for after-hours drop-off is a huge plus. read more

I had booked my rental car online and paid for it all. When I checked in to get my car they asked for a card for a deposit, I was told if I used my debit card they would hold $500.00 and it could take up to 10 business days for it to come off. No problem I used a Visa I did ask if that nothing be charged to this card and please use the card that I paid with I was told this would not be a problem, The customer service agent even verified the last 4 digits of the card I wanted anything charged to. Once I was in the car I could not get my apple car play to work so I could get my map pulled up. When I asked an employee for some help I was told you must not have apple car play or know what you are doing and I can not help you he walked away. I was than honked out by the car behind me which an employee was driving. SO I left the parking lot went to a parking lot across the street and figured it all out so I could use the map to get to my destination. When I returned the car, I asked about the card and making sure only the debit card would be charged and I was told again yes. Guess what that is not what happened everything wen ton my visa and when I reached out to get some help the response was thank you for the feedback. That is it when I pushed the matter they offered me 2 days of rental at a discount rate. Which I will never use as I can't believe the lack of customer service from this company. read more

It is really annoying when you place an order for a specific type of car only to show up and all they have is economy. That is just basic supply chain logistics. read more

I am very disappointed in Avis (S Main Street). They refused to pick me up, even though it says on their website that they will (and I am only a couple of miles from their location.) When I called at 3pm, it went to their answering machine/voicemail which was not checked until 5pm. The employee refused to connect me to his manager to accommodate other arrangements such as reimbursement for a taxi or a discount. The employee actually told me to call a competitor. This is the worst I have ever been treated by a rental company. read more

Simply the best car rental experience I've ever had. Ara is super friendly and always helpful. He is the difference between his avis location and every other car rental place. Thank you Ara! read more

I experience same things as other yelpers ,bias treatment ,dirty cars cigarette buds in seats owner of franchise is only employee Ara nobody willing clean your rentals or no pick ups its always something ! read more

This is a review based on personal experience at Avis. I was charged for additional fee for no good reason. First, the notification was mailed out 4 month after I return the car, which was way beyond the acceptable time frame. Upon receiving, I appeal to the customer service right away to prove that they're wrong in the first place. The customer service was being unreasonable not listening at all to my evidence but want just want to suck out the money. We had several emails back and forth but the email respond from Avis was always nearly the same. They don't admit there failure and force my to pay the additional bill. I will never ever rent a car from AVIS again. Never! read more

Ask for Ara, best customer service in North America, would give 10 stars if I could.

Absolute horrible customer service to the point of harassment. Francine was incredibly crude and rude. She was the most unhelpful person I've run into since arriving to California. I will never return here again. read more

Ari (?) is a great manager. I remember renting from him years ago at the old Newport Beach location. He is efficient, knowledgeable, and affable. I wish he worked at my company. He single-handedly regained my company's car rental business. read more