We booked our rental nine months in advance and prepaid for a one-way trip from Jasper to Calgary. Upon returning the vehicle, we received an invoice showing the final charges--which turned out to be $116.80 less than what we had prepaid. When I noticed this discrepancy, I immediately called Avis and was assured the difference would be credited back to our card within 3-5 business days. Three weeks later, no credit had appeared. When I followed up today, the customer service representative told me there was a "non-refundable prepay" amount of $116.80. This fee was never listed on our original rental invoice. I pointed this out, but was told it was "in the contract"--a contract we were never emailed or given access to. Any reputable company would simply honour the updated, lower total and issue a refund. Instead, Avis held onto our money for nine months, only to later claim part of it was non-refundable. To make matters worse, cancellations were not allowed at any time after booking--something highly unusual compared to hotels, airlines, or restaurants, which typically offer at least some flexibility. This experience highlights just how inflexible Avis is at every level. For that reason, we will absolutely be avoiding them in the future. read more

I was looking for a quick pick up after a 6 hour flight but alas that was not to be. Slow moving long line... bored employees arguing with each other...one walked away and there was only 1 person handling a long line...breathe Sunil... breathe... I should have stayed with Hertz where I have status. read more

Avis Rent A Car - Car Rental Near Me - Toronto, Ontario

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Avoid Avis. What could have been a really simple fix has become an impossible task. I left an item in an Avis rental. To try and contact anyone has become impossible. They are accountable to nobody. They dont care. They don't respond. They don't want customers. Avoid. read more

Received a $103 USD charge on my AmEx transaction date 5/7/2025 from this location. I had not travelled to Mississauga in over a year. Upon the cc company investigation, it was found Avis charged me an additional $103 for a car I had rented 2/11/2024! Avis produced a receipt with same rental agreement number that was $103 more than the receipt that was emailed to me in 2024. (Yes, I had saved it) How are you going back over a year later and adding additional charges? And what for? This is FRAUD! read more

I have always gotten good service with Avis. This is a company I will choose first during my travels.

Worst service I've ever received. Heavier man with glasses and bald spots had an attitude. Talking to him made me lose braincells. He didn't wanna tell me the daily price for a car rental unless I added extra services? I don't understand how these people are still open. Very displeased. Use National or Enterprise instead. Avis is trash read more

Pleasant experience overall. I could find an intermediate SUV with unlimited kilometers with a good price. It was a huge plus for me because most of the rental car place don't offer unlimited kilometers for SUVs. The booking process was very simple and straightforward. All the staff members I dealt with were very helpful. When I got there, they asked for my credit card and driver's license and gave me the car key and documents; very simple. And when I returned the car, they only checked the kilometers and received the keys. That was it. read more

If i could 0 stars i would. I rented a car in LA during the summer. The car i rented did not have proper registration stickers on the license plate and I received a fine of $84 usd. I mmediately exchanged the car and brought the ticket to Avis. The CSR's were all super friendly and told me that yes, thos ticket was Avis's fault and they would pay. Fast forward a month after returning home, i receive a unpaid ticket invoice from LA for $115 usd now and a $30 usd invoice from Avis for the honour of passing the ticket onto me. At this time i contacted Avis and was passed off to there citation department and was requested to send in all the invoices and photos. Once again Avis dropped the ball and it wasn't paid. Now the ticket is on FINAL NOTICE and may be sent to collections... So far Avis has bounced me around and when I've escalated it to a manager, no one calls me back... read more

NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years!!! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway.. LOTS of black smoke and leaking oil.. car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom.. police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company. read more

HORRENDOUS EXPERIENCE. We had an extremely disappointing experience with Avis. Upon finding a flat tire as we entered France we contacted roadside assistance. We had purchased the premium roadside assistance. It was extremely difficult to connect with agents. Once we were able to they quickly wanted to hang up and call back. We finally confirmed roadside assistance was coming by to help after 1.5 hours. After 3 hours the truck arrived and informed us they were taking the car. This was never communicated by staff. My family, including children were left roadside hoping that Avis would return our calls with further information. After multiple phone calls later and failed promises to call back, a taxi showed up to drive the entire family back to Barcelona from France. We insisted an Avis location was closer to our current location and final destination that day - Perpignan and Rivel France. . Avis staff insisted the only fix was for the entire family to ride 3 hours back to Barcelona, then drive another 4 hours to our destination. This 7 hour trip would begin at 5:25 pm. This was not at all reasonable for a family with a sick child. The taxi did not fit our family and luggage. One parent made the 7 hour trip to Barcelona. The rest of the family were left roadside to wait for a family member to drive 1.5 hours and incur the cost of taking them to the final destination. In all 41calls were made to roadside assistance in an attempt to determine a plan with Avis. The system and staff hung up on multiple occasions. Several other times staff promised to call back within 10 minutes. After a reasonable 45 minutes we were forced to call back again. These calls cost $206cad in long distance charges. We could not be more disappointed with the Avis service. We were left roadside for 6 hours with little understanding of the plan. We had our two young kids with us. We incurred significant additional costs. We will never rent from Avis again and we will share our experience to warn others of this abhorrent service. read more

Avis Rent A Car - when your flat tire results in car being towed and you and your family are left stranded side of the highway for 6 hours - Car Rental Near Me - Toronto, Ontario

Great service from Syed Ashraf at Avis 3131 Danforth. He was knowledgeable, gave us a great rate and very fast. Highly recommended

The location on Boulevard de la Carrière in Gatineau is awful. I reserved online and paid for a full size car. They had a Hyundai Venue waiting for me. When I refused that car and reminded them I had paid for a full size car,, I was told the Venue is a full size car. After taking a Mitsubishi Rally-Cross and returning it due to mechanical issues, I ended up with a Hyundai Kona. I will never rent another car from Avis. Other companies try hard to please their customers. This one simply lies to your face and tell you to go elsewhere if you don't like the choices they have. read more

O' Canada! Upon arriving in Toronto, Canada with less than a week after Summer Solstice, I was dying from the heat I encountered Avis Rent A Car in Toronto Pearson Airport. With much debate among three people, for two measly days we impulsively rented a car. The driver, being a typical male, did not make any reservations with any Toronto car rental agency thus the only vehicle available for rental is a RED Chrysler Sebring. Whoa! Driving a convertible sports car for three days in another city was an adventure! As per the driver, this red Chrysler Sebring, who he claims a convertible is very difficult to navigate due to poor visibility of small windows and inflexible side mirrors. The Avis Rent A Car agent humorously yet firmly stated that the convertible's roof is retractable and "you can open the roof to enjoy the ride or if you don't like the Toronto fresh air you can always close the roof." Oh joy! read more

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I was dumb enough to rent here again because the price was lower then the competition. Big mistake. Only one car available, and it was dirty. And, when I needed roadside assistance Avis did not help me. They left me stranded in Muskoka. I am done with Avis. Goodbye. read more

So, this is my first time using this location. It gets very crowded quickly, and there is a lot of walking within the airport (at least a good 10-20 mins), just to get from the inside of the airport to this avid rental location. Mind you this was an even bigger challenge with a wheelchair handicapped spouse. Luckily the lady working with us at the gate helped us with the Canadian document scanning and walking with us all the way to the rental car facility. I got there, and told my spouse to wait and there was a huge line of ppl. Many of them had issues with their rental cars (unclean/ won't start), etc. I picked up my papaework and walked to row Z to get into a small Mercedes Benz gla350.. my god ... the car was beautiful BUT the trunk of the rental car was TOO SMALL to fit our luggage and my spouse's wheelchair. Yikes! So, I walked back to the rental car, and politely informed three rental agent of my dilemma. The rental agent tried giving me a Volkswagen Taos, or a Hyundai Tucson but both were too small. I googled searched the trunk space just to make sure. Luckily, he did manage to get me a 2024 Jeep Grand Cherokee limited with running boards. It was huge for us, and my spouse (although she hated the jeep's running boards), she liked the spaciousness of the jeep. It was more expensive than the Mercedes, but at this point her comfort was more important to me than mine. Overall, I returned the rental 1 day early (I used it for 4 days only). It was not bad on gas mileage due to the start stop feature. Just a bit pricey... almost $945 for 4 days. read more

Absolutely happy with the car provided. However once back in the UK I had a letter stating I had returned the car and it needed 60.30l (very precise!!) of fuel to top up and Avis had taken $120 from my account. I emailed them and sent a copy of my final fuel receipt prior to drop off, proving I had fuelled up, leaving the gauge on 'F'. After a couple of back and forth emails the reason I got for the charge was 'It was human error'.........(hhhmm). Anyway, that's the last time I will be using Avis. read more

Picked up a rental in Moncton NB to drive 3 hrs to Notthern NB. When arriving at my destination I noticed ALL 4 tired on the car was BALD and one with a buldge . They rent UNSAFE vehicles !! BEWARE! read more

I'm sure they are just doing their best but this location and company are not trustworthy. Not only did they try to rent my family and unsafe vehicle they later stole property from me. I will go out of my way to worn people about this company any chance I get. Stay away. read more

Stay away from Avis car rental at the San Jose airport in Costa Rica!!! I made an online reservation and called the San Jose airport office and confirmed the quoted price/extras well in advance of my arrival. On arrival the Avis counter rep outrightly lied and unabashedly deceived me. The counter agent actually tore up and threw away my letter confirming property damage coverage, then tried to change my car from automatic to manual, even saying that perhaps Avis didn't have a car for me. He wasn't joking around. Other customers were being similarly manipulated. The place is a con-job!!! read more

Reserved the car at YVR, Vancouver Airport on Dec, 2021. Call to confirm for winter tire before arrive. When I arrived the guy said he don't have winter tire, it first serve and he also asked me to checked at other company. At the end, he could get me the car with winter tire but I have to pay double the price what I already pay. Ripe me off last minute. I try to made my vocation nicely but this as... try to make money on a Christmas time. read more

I was an Avis Loyalty member and had very good service in Oshawa, Ontario and Medicine Hat, Alberta. I would not use them again due to service at Pearson International Airport and my experience with customer service after. The lower price was not worth it. read more

The address for this listing is NOT the car return location. I almost missed my flight, thanks to this address. The actual return location is very close to the terminal. As for the actual rental location near the terminal, they ran out of cars, and despite being a preferred member, I was not able to go straight to the car. read more

Insulting customers. Lying about their cars' availability. Avis on Powder Springs should be shut down. Just the worst. Can I give it Zero stars? read more

Still standing in line. Had rented a midsized vehicle. And they kindly gave us a large suv (Ford expedition) which we didn't find out until we got to it. The car won't fit in the small space at the condo where we were staying. We asked them to provide a smaller car, which they are, but instead of dealing with it right away, made us stand in the 6 person line waiting to see the only clerk. Pretty poor attitude. Hopefully sorted soon. read more

Never again. Slow, unenthusiastic service at the counter. Other customers that had already gotten their cars walk straight up to the counter, interrupting transactions in progress. No acknowledgement from reps to those waiting in line. read more

My family booked 2 SUVs online, expecting it would be a fast pick up: yet the process was VERY SLOW, took 50+ minutes, and I've been watching the staff typing and re-typing repeatedly. The staff was impatient and quite rude during the process. I had a great experience with Enterprise before, should have just stayed with that. Never booking from Avis again. read more

You get what you pay for!! I usually really like Avis. A line of people with no one here to help. You can here Avis employees having a good time in the back office. So at least someone is having a good time here at the YYZ Avis. read more

Beware of theft! My husband left his wallet, with $300 cash in it, in the rental car from Avis that he picked up and dropped off at Pearson International Airport. They found the wallet as soon as we called them and returned it to our address via Fedex. The cash was gone! We have been calling the branch manager, someone named Sudesh at 9056761500 ext. 1123. We made several phone calls and left him many voice messages. He has never answered his phone or returned our messages. We have contacted the Avis's headquarter, they refer us back to this Mr. Sudesh! We have been loyal customers of Avis and been frequently renting cars from Avis both in Canada and USA. Never again! read more

I rented a car from Avis for 12 days at the airport and requested to add additional driver option. Based on the Avis.ca web https://www.avis.ca/en/customer-service/faqs/canada/requirement-for-renting. it states that: "Additional driver fees may apply (see Additional Drivers). The fee for each additional driver is $10.00 per day, $50.00 per week. Maximum $60 per additional driver, per rental." However the staff at the airport rental insisted the maximum fee is $100 per rental. They initially gave all sorts of excuses but none of them stands. They finally said they did not know what the website has the different rate but still insisted charging $100 as maximum rate. I have written to Avis customer service but still no reply. This is clear Avis Canada's problem and they simply do not bother to check and respond to customer's request. Be aware of the trap from Avis Canada!! read more

BEWARE OF THEFT!! Honesty, I decided I wasn't going to write a review about this at the time that it happened, but it's currently around the same time last year that this happened to me and I'm a little triggered.. so, here I am. Last year my dad rented a car from Avis around Christmas time so he could transport our family that came into the city. When it came time to drop off the car back to the rental spot I remembered that I hadn't taken my $500 Celine sunglasses out of the side of the passenger car door and I immediately called my dad to have him notify the store about my glasses (this was all within the same hour the car was dropped off). When he called me back he said they had gave him a number for their Lost & Found department. When I called I received no answer so, I called the first thing the next morning and spoke to some man who was head of the department. He took my information and the description of my glasses and then proceeded to tell me that they would check the car once someone else rented it... when asked why it wouldn't be check immediately I was told that they had a lot of cars on the lot and how it had just snowed (which it hadn't) and how the employees wouldn't be able to find the car.. which made no sense to me because all they had to do was go look for the license plate of the car we rented. I then asked how long would it take for this to happen and I was told he didn't know.. although I thought that answer was just flat out stupid I left it alone. About two weeks later I received a phone call back from this gentleman stating that my glasses was never in the car BUT I fully knew where I left them and I definitely knew I left them in the side door compartment! So, basically either one of the employees stole my glasses or they actually did not check and the next customer who rented that car took my glasses.. Either way someone stole my $500 Celine sunnies!!!! JUST DONT RENT FROM THEM!!!! read more

NEVER RENT FROM AVIS!!!! They have stupid customer service staff that charge you and won't refund you and they don't even know why they charged you.....hours and hours on phone....still no refunds and no car... PAY THE EXTRA $20 and go elsewhere! You get what you pay for....stay away! read more

Been renting with these guys for a while but last week I had this guy at the counter picking up my credit card for "confirmation" and today someone tried to use my credit card information online to buy stuff there. Beware of that and don't hand deliver your credit card! read more

I used avis at the airport to save time. Unfortunately; they have no cars. Next time I'll will try fox.

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! (You've been warned.) My story: I rented a car from this location upon my arrival in Toronto. I prepaid for all of it (2 month period) online. Picking up the car, and the car itself were really no problems. Easy peasy as they say. The horror began when I returned the car. Upon returning the car, I made sure the gas tank was full. Having returned the car 10 days early I was expecting some kind of refund. The guy who checked in my car, did his inspection, gave me a receipt which I stupidly did not look over carefully because I was in a hurry for my flight. 4 days later I get a charge on my credit card for $500. I called Avis Customer Support asking what the charge was. They said I went over my mileage. I had 6000km that came with the rental. I was confused, I only drove it probably 1500km the whole time. How was this possible? They said that I checked it out with 1000km and returned it with 12000km. "What the f*ck?" I yelled at the poor guy on the phone. He said I drove 8000 km alone in a period of two weeks. That's like going from NY to LA and back! I told them this has got be a mistake. He said he would give me a claim number and call me back the following week when the car came in to double check the mileage. Maybe it was a mistake. I said ok. Next week came and went nothing. I called again. Giving the next person the claim number. Claim number was not found. I re-explained my situation to the person on the phone. All very polite and helpful up-front. She gave me another claim number and told me she would email me with an update but also to call the location itself. I called the location, Rose in customer service, was a nice lady. Helpful and returned my calls. But she said she checked the car and it had read 12000+ km and now reads 13000 km. I though I was losing my mind. Did I sleep drive to Vancouver and back without knowing it? If so, Ripley's needs to get in touch with me. So again, I called the national Customer Service. Again I gave them my claim number and again they didn't have it on file! I told this young customer service rep my issue. He looked it up, and said that the car was checked in with 12k but then the next time it was brought it was checked in at 5500 km!!! "Hallelujah!!!" I said. "Finally! Can I get my money back?" He said absolutely, and that he is going to pass it on to his supervisor and I should get an email updating my refund. As of now. Haven't recieved an email or a phone call. I'm going to give it the weekend to sort itself out. If it doesn't, I will keep fighting. But what a headache this has been. AVIS. Never Again. read more

Wow!! Canadians are generally so nice. How come all the workers at Avis Pearson are so freaking rude. I was so pissed, I told the worker at the counter to cancel my Wizard and that I would rent from Hertz. He just shrugged and turned to talk to his co-worker and ignored me. A week later, I got a survey from Avis asking me how I liked my last rental. I gave the survey a poor score and gave a detailed description of why I was so pissed. No response. Well Avis - guess what. Your Avis Wizard member of 9 years is now Hertz Gold :) read more

Worst experience of my life. First time flying into Canada the service is worst they yelled at us.. Wouldn't take US money or debit cards. So do yourselves a favor and save your money and time and go to the next counter which is National car rentals. I was in dire need of a car and I went to the next counter hoping they take debit and or US dollars. And they willingly took my problems in their manner gladly they were willing to accommodate our car rental and our uS debit card. There service was outstanding and were able to give us 10% off the total of bill! It was hassle free as it should be. I wish I can give them a -10 star. Don't go to Avis PERIOD. read more

I needed to rent a car to go one-way from Toronto to US for a long road trip, and Avis @ YYZ seemed to be the only place that offered a very reasonable price that time. I have been a Avis Preferred Plus member for a long time, and would say this location is one of the best I experience. Yonex was trying his best to arrange a car that meets my expectations. While it comes to one-way from Canada to US, basically you will get a US license car and it usually is not very flexible, but Yonex is the man. I can see his effort in communication and adjustment. I would also like to mention Terry, who also shared his experience in road trip like this while I was waiting for my car. Both Yonex and Terry are friendly and efficient, and I would highly recommend this Avis location and services. BTW, the road trip turns out to be a fantastic one with the car I receive. Thanks Yonex and Terry! read more

I agree with the other yelpers regarding how horrible this rental company is. I was returning my rental vehicle of another car rental company and accidently went into the return section of the Avis/Budget lot inside Pearson Airport, and I was yelled at by the attendant lecturing me "Did you not see the sign?" "Why did you drive into here?" "There's a sign outside, can you not see?" I made a mistake of driving into the wrong ramp into the wrong rental company (Avis/Budget shared the same ramp) which I apologized for the mistake. Honestly, I was going to airport to catch my flight and I wouldn't be purposely waste my time to drive to the wrong spot if I knew it was the wrong spot in the first place (clearly I wasn't clear as to where to go but doesn't mean I did that on purpose to inconvenience this male attendant). I was driving a rental car of another rental company which makes me a potential customer in the future. All existing customers start from "potential" customer. Given this experience, Avis/Budget will NOT be the first rental company I choose, there are other car rental companies in Pearson that can deliver better customer service with competitive pricing. I had a great experience with National and Enterprise. Avis/Budget is in my "do not go there" bucket! I'm sorry I lumped Avis and Budget together in this review, the return ramp is shared by both companies, I don't know which company (Avis or Budget) hired this rude male attendant, definitely need some customer service training! read more

Compare all the car rental service I used in Toronto, this is the WORST car rental service I ever had! ppl pay a little bit more and save ur self, go for other car rental company! The customer service is HORRIBLE, they don't have enough cars at all and have all the customers here waiting for hrs and they don't care! Even you file complain call the company they just don't care! I will never ever use this one again read more

A free one day rental is supposed to make this situation better and improve my opinion of Avis? I was on my way out of town for a week! You give away free day rentals all the time and this the solution to fix a 10 day rental? and furthermore you want me to sign up to be a preferred customer in order to get a one day rental? With the times we are going through and the rental industry down as much as 97% over previous years I expected you would do a much better job at keeping a regular customer (we rent 2-3 times a year from the same location every year). Not to mention there was no mention of better training for your locations and no explanation as to why this employee cannot contact his boss or a corporate office to fix this issue on the spot and keep the customer happy. I will not be changing my review and will look to other platforms to include the same review wherever possible. read more