This was one of the worst locations I've ever dealt with in terms of customer service, The staff…read moreshowed no sense of care or professionalism, The employee didn't even provide his name was rude and used inappropriate language. He even told me to wait for him at the front door but instead of helping he got into his car and drove away

This Enterprise location has been my go to for a while now. It's located on E. Colonial across from…read morethe Bravo Supermarket and Boardwalk Bowl bowling lanes, Plaza. It's a small and easy to miss so pay attention for the big Enterprise Sign above their small building. There is plenty of parking. They have always been very efficient and reliable. I have never had a problem with pick up or drop off. They staff is friendly and professional. They are always doing their best to take care of you quickly. They are participant in my company's discount program and pricing is better than most. If you become a member of the rewards program, it's even better. The service is always great. They are pretty busy, so to ensure you get the best prices and availability, make reservations in advance.

I had a great experience with Sixt rental cars at Orlando International this past weekend while…read morevisiting fam for the weekend. As soon as I approached the car rental area at the airport, I was flabbergasted at the seemingly never ending line at the other rental car companies. Seriously, there must have been 40 families in line. At Sixt, there was literally only 2 people ahead of me. I booked ahead via Expedia, which I almost always do when renting a car, especially at an airport rental. They gave me a 2025 Toyota Rav4 hybrid, which was an absolute rockstar during my trip. It was comfortable, had great gas mileage and handled the road quite well. I will definitely be renting from Sixt in the future, for sure.

It should be called scam rental instead of sixt rental. They send us an estimate for damages on the…read morecar we rented. $1500. Stay away from this company at all costs! They "scan" the car with some sort of imaging machine that enlarges a typical chip from wesr snd tear. No good!

I reserved my car online and it is seamless checking in online. You don't even have to stop at the…read morecounter. I was able to walk right across to the garage. I ordered the we pick for you package. It was less than or the same price as a compact car. I like surprises occasionally now and then. This one played out nicely. I got a Hyundai Sonata that was perfect for my stay in Florida.

Absolutely terrible experience. Arrived late due to delayed flight, only to find out all vehicles…read morewere oversold and rather than approving an upgrade to get us on our way, the manager flat out denied the request and said we can wait for the 'class we paid for'. Unreal and a terrible way to treat customers. Adding an update to say the finally came through with a spacious minivan which was very much appreciated, however it did not make the overall experience much better.

We left our daughters brand new iPad in the car. We had little hopes but they found it and shipped…read moreit back to us (we had to pay $50). Still saved us the aggravation of buying a new one. Thanks Alamo!

Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

Well you could use better signage as to where the office is!!!…read moreWe walked for some time. Thank you Yana for asking me if I got my steps in! I appreciated the comedy which made me laugh! She explained the vehicle to us very well. Thank you yana!

I called and let them know I was going to be 5 mins late to pick up my rental. They said "ok we…read morewill see you when you get here" with attitude. When I got there they locked the door and had left. I had to drive 45 mins away to a location that was open to get a rental I needed.

I rented car from this location at end of January 2018. We…read morecame back from a cruise and shuttle picked us up right at the terminal. The location is closest to the port. Agent checked me in quickly (I had booked my car using Citi Thankyou points) and I think he upgraded the car. It was smooth process, no hard selling upgrades or insurance etc. We were out of there in 30 minutes. I am going back again end of April that's how much I liked this place. Also they let you drop off car at MCO airport WITHOUT one way drop off fee. For Cruise passengers this is a great feature.

Still waiting on my deposit to be returned after 5 weeks. Otherwise this review would of being a 5…read morestar review for the male I dealt with went out of his way for us in a way that a colleague on the same desk on the same day tried to get extra cash out of us.

Great. Great. Great. They text you to let you know when the driver is on their way, when they…read morearrive and if you need to reach them. Super service and very impressive. Missy was my driver. I do wish they allow you to add the gratuity when you check out after ordering on the web site. I did not see that is doable. Nor do they take venmo to offer the gratuity. Anyway, I have them for a return to the airport too. Magnífico!

Marcus was AMAZING! What a pro. There was a traffic accident within the airport property which made…read morepick up about 15 minutes later tan scheduled. Marcus let us know via text what was happening, verified our location and kept us up to date as to the status. It was very helpful. Marcus sent us a text when we let him know we were off the plane and about to head out to meet him. Marcus sent us a photo and gave very specific instructions as to where to meet him. Once we got picked up, Marcus was very friendly, making sure the climate was good for us in the vehicle, had water for us and made the travel really pleasant. I couldn't recommend Panda's service any more strongly. They are total pro's!

Look, if I told you all the background to this story, one of us would be dead before I finished. :)…read moreIt's ridiculous. Suffice it to say, my husband and I spent over 7 hours over three days trying to get our car rental reserved. We'd be guaranteed a vehicle and then, an hour later, be told it wasn't stock, we'd redo the reservation at another location and . . . Wait, I did just state that I wasn't going to go into all of the details, right? Right. Let's just say that by the time I drove to the Orlando airport to pick up the car, we were exhausted. "We" mainly being ME. Though my husband was irritated, I was somewhat further down the spectrum. Enter Agent Abdo. Are you kidding me with this guy? Soft spoken, professional, kind, magazine-quality smile. "Can I help you" is a phrase all too often used by folks who have no intention of ever helping you. They're just there to watch the clock till lunch. Not Abdo. He was so personable and willing to help in whatever way he could. While countless customer service agents, three supervisors, one district manager and, probably, a partridge in a pear tree, couldn't come up with a solution, Mr. Abdo came up with three right there on the spot. Not only was I NOT told it couldn't be done, I was told I had options. Abdo went so far and above with me and my husband that I just had to write. We all somehow find our voice when it's time to complain but we need to remember to use that same voice - just as loudly - when someone steps up to help. Thank you, Abdo. You wouldn't let me buy you lunch or anything, so I hope someone does something really nice for YOU today.

I had an emergency situation and requested a tow/pickup service from this rental company. I later…read morecanceled or no longer needed the service, but I was charged several hundred dollars in fees. I tried contacting customer service multiple times to explain the circumstances and ask for some leniency or a reduced fee, but I did not receive a helpful response. I understand companies have policies, but I was disappointed by the lack of communication and compassion in handling the situation. I hope they improve customer support and work with customers more fairly during emergencies.

I used Avis for my vacation in Orlando and I went very well! My credit card company put a hold on…read moremy card because I was in different state. Ralph was a great help. Thanks

I have used Avis Rental for years. Majority if of the time if not all the time, they have always…read moreprovided excellent customer service. I utilized this location for a recent rental, and it was the worst decision I made. I spoke with Babak who provided me the information details regarding the rental and the keys to the vehicle. He was friendly and at the time seemed to give all the information that would be billed. After I returned the vehicle a few days later I received the final receipt. I was charged with $75.00 miscellaneous charge to my account. My fiance called to question what the extra charge was, and he first said we picked up the vehicle late. She explained that it was not late it was a new reservation. He changed his explanation and then stated it was for the tolls. She again explained that we paid extra for the tolls which was already billed. He then changed his story for third time and said it was for the cleaning. At this point it became clear he did not know where the charge came from and was naming things off a list. When we asked for a refund of the miscellaneous charge, he became rude over the phone did not want to explain anything as he ran out of excuses. This location obviously has no respect for their customers, and will charge hidden costs without proper explanations. I HIGHLY DISCOURAGE ANYONE FROM USING THIS LOCATION FOR ANY SERVICES. I will be contacting Avis Corporation for a follow up regarding this location.

hello my name is rachel.... me and brother rented a vehicle here an Altima and we loved it…read more..... The lady who handle our service was proper, with manners, and very explainable for our rental. the car was awesome makes us want to buy a nissan..i truly recommend anyone to this place!!!!! the prices are very reasonable and cheap !!!!! great cars and we will be back to rent another vehicle !!!! :) excellent service!!!!!

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